Complaint #387 Roobet Casino

Withdrawal processing since four days

By needsomehelp94

3 months ago

Hello,
So I have been a VIP player of roobet since many years. Recently, I was approached by them to return to roobet as VIP again. I did and deposited 5 figure balance. I played for a couple of hours and won. I withdrew couple of thousand first and it was processed. Upon withdrawing 22,379$ it was showing processing and I reached out to support and was informed it’s under regular review and this is part of protocol and need to wait for approval. Today is 4th day and every time I reach out to them I am adviced to be patient and it’s under review.

Being fair to them they do respond to me especially the manager assigned to me but all these days the response is generic. They are unable to provide me an ETA either. This is something which takes not more than a day. However, the wait is frustrating. I would request roobet to process my withdrawal of 22,379$

Disputed Casino Roobet Casino

Reason Delayed payment

Discussion

AskGamblers

• Support Team

2 months ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Roobet Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Roobet Casino

• Representative

2 months ago

Dear Ask Gamblers,

Following the confidential evidence shared via email regarding collusion and abuse of the game, we would like to refer to the following Terms of Service that the player has breached:

Clause 8.22 of Roobet’s Terms of Service, in which the player explicitly warranted not to engage in any fraudulent, collusive, manipulative, or otherwise unlawful activity in connection with any games or services offered on our website.

Therefore, in accordance with clauses 6.1 and 6.4, we voided the player’s bet and returned their deposit.

Best,
Roobet

AskGamblers

• Support Team

2 months ago

Dear all,

This complaint has been reopened as per Roobet Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

needsomehelp94

3 months ago

I would like you to explain as to how was I abusing the game. I was playing fair and square and that’s why profited 10,000$ plus. Similarly, I was playing live games on evolution. There is no way I can affect the outcome of any round. This is completely unacceptable and beyond anyone’s understanding.

Roobet Casino Complaint Stats

Resolved 59 / 67

Avg. Amount $15,249

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

Roobet Casino Complaints

See all complaints for this casino

Delaying my withdrawal with only routine verification responses

Hello,

My withdrawal of 190,000 USD (ETH) has been stuck in "Processing" for an unreasonable amount of time. I requested 4 withdrawals, but none have been processed, and no transaction hash has been generated.

I contacted Roobet support multiple times. Each time, I received the same generic response: my withdrawal was under "routine verification," and they were doing everything they could to speed it up. They never explained what the verification involved, why it was taking so long, or how long it would take.

One support agent even confirmed I could keep depositing and playing, which makes the delay harder to understand.

I'm asking AskGamblers to help me get either a clear explanation for this prolonged verification, or, if no further action is needed from me, to have my withdrawal processed without further delay.

I've attached screenshots of my pending withdrawal and my conversations with Roobet support, where they repeat the same "routine verification" message without details.

Thank you for your assistance.

Resolved

$190,000

Keeps delaying my withdrawal with only routine verification responses

Hello,

I am submitting this complaint because my withdrawal has been stuck in "Processing" for an unreasonable amount of time.

I requested a withdrawal of 4,940.19 USDT (Tether), but it has not been processed, and no transaction hash has been generated.

I have contacted Roobet support several times regarding this issue. Every response I receive is the same generic message stating that my withdrawal is undergoing "routine verification" and that they are doing everything possible to speed up the process. However, they have never explained what is actually being verified, why my withdrawal is taking so long, or how long this verification is expected to take.

One of the support agents even confirmed that I am free to continue depositing, playing, and making additional withdrawals while this verification is taking place. If my account is considered safe enough for all other activities, I do not understand why this withdrawal continues to be delayed.

I have fully cooperated with the casino and have not been asked to provide any additional documents or information. Despite contacting support multiple times, I only receive the same copy-and-paste response without any meaningful update.

I am asking AskGamblers to help me obtain either a clear explanation for this prolonged "routine verification" or, if no further action is required from me, to have my withdrawal processed without further unnecessary delay.

I have attached screenshots of my pending withdrawal and the conversations with Roobet support where they repeatedly state that the withdrawal is under "routine verification" but provide no further information.

Thank you for your assistance.

Resolved

$4,940

Is withholding my funds and blocking me when I complain

Hey everyone,

I am posting this to warn other players and to get the attention of Roobet’s management. Roobet has been holding my money hostage for over a month now, using endless "verification checks" as a deliberate stalling tactic to avoid paying me out.

Here is the exact timeline of how they treat their customers:

The Setup: Over a month ago, I requested a withdrawal and was denied and asked to complete a Source of Funds verification. I immediately wanted to cooperate and follow the rules.

The Document: I submitted my official, government-registered Norwegian pay slip (Employer:< removed >). It shows my full name, the year (2026), and all legal tracking info. They rejected it, claiming it "didn't meet standards", which is completely absurd for an official document.

The Stalling: For weeks, every time I email them for updates, I just receive the exact same automated robot answer: "We will notify the team and get back to you." They never do.

The Ghosting: Yesterday, I tried resolving this via live chat. The agent ("Lucy") was listed as active but completely ignored my messages for hours while I was just begging for a manual review (see attached file)

The "Soft-Ban" Retaliation: When I finally had enough and pasted a formal notice demanding a compliance manager, the agent literally terminated my session 15 seconds later. They blocked my chat access and forced a fake "network connection error" screen to pop up just to get rid of a complaining customer.

Conclusion:

This is classic predatory behavior. Roobet is trying to wear me down, hoping I will give up or gamble my balance away. It is a severe breach of gaming regulations to actively block a player from contacting customer support when they ask for their rightful payout.

I demand that a real Compliance Manager looks at my case, approves my authentic income documents, unblocks my live chat, and releases my funds.

Unresolved

$183

Withdrawals are not processed

Hi all,

I requested 2 withdrawals, and it's taking a long time to process. They are saying, “It's routine for them to verify some random withdrawals.” I do not understand what they are doing.

I need help getting my money, and I also need to get a proper response and/or update regarding my withdrawals not being sent accordingly

Here are the withdrawals:

06/01/26 12:43 am $200,000

06/01/26 12:08 am $50,000

I've tried messaging with live support, and they keep saying they have no eta and no update for me at the moment.

Resolved

$250,000

They only said it was being checked routinely

Previously, my withdrawal was fine, and it was immediately processed and sent.
Why is this suddenly happening during a routine check? I really don't understand what they're doing.
Previously, my withdrawals only took a few minutes.
But when I made a large withdrawal, it took until today, possibly two days.

I've chatted with the operator, but they only said it was being checked routinely, without any confirmation.
instead, they continue to promote via email and tell them to make a deposit to go to the next VIP

Resolved

$111,000

Verified Account but Funds Locked Disabled and Withdrawals Failing Fund above 225000

I am submitting this complaint regarding a serious issue with my Roobet account, where I am unable to access my funds despite completing full verification.
My account shows all verification levels approved, including identity and source of funds. However, I am currently facing the following problems:
I am unable to make any deposits (system shows “Depositing currently unavailable”)
All withdrawal attempts are failing via iCash.one
Error shown: “Transaction could not be processed, kindly contact support”
Reference IDs from failed withdrawals:
100520001A3379064012
100520001A3378998595
My current balance is over ₹226,000, which is completely inaccessible.
Main Issue: Contradictory Support Responses
The support team has provided inconsistent and misleading information:
Initially, they confirmed that my account is fully active and I can deposit and withdraw without any issue
Later, they stated that my account is restricted from FIAT payments due to security reasons
However, in reality:
Deposits are disabled
Withdrawals are not processing
No clear explanation or resolution has been provided
Live chat is also not responding anymore.
Concerns:
Funds are being held without justification
No transparency from the platform
No clear communication or timeline for resolution
Support is unresponsive
Expected Resolution:
Immediate processing of my withdrawal
Removal of deposit/withdrawal restrictions
A clear and consistent explanation for this issue

Resolved

₹226,000

115k dollars withdrawal pending for 4 days

Hi,

I am posting this since I've been messaging support for the last 4 days for the status on withdrawal.

I am only receiving the same reply that it's under checks, and we can't tell you a time frame.

I had deposited 120k and, after some bets, decided to back off and thought I'd be able to withdraw without problem, but all my money is stuck now.

Before this, withdrawal was completed in a few hours.

It's not fair ..

Resolved

$115,000

Withdrawal of 40000 inr not received from 5 days

I made a withdrawal transaction of 40000 inr on 4 feb 2026, it is showing successful on website but i have not received the funds, it has been over 5 days.
At first live support provided me with the UTR no, and when i visited my bank to enquire about the transaction, the bank said there is no such transaction recorded on my banks side.
And now Live customer support and the support email of roobet are even not replying
Transaction id; 3266632886

Resolved

₹40,000

Roobet keeps declining my withdrawals

Dear askgamblers and roobeet team,

Greetings for the day.

My roobet username is < username removed >

I am trying to withdraw my winning funds but they keep declining the transaction. For your information please find attached all the details.

Your withdrawal for $112.00 was declined. Contact support for more details. Transaction ID: 3127625740

Your withdrawal for $100.00 was declined. Contact support for more details. Transaction ID: 3127602029

Your withdrawal for $400.00 was declined. Contact support for more details. Transaction ID: 3127601564

And the best part of the support is that they are so unresponsive that they do not even care. I already tried contacting the support but there was no response at all. Kindly find the screenshot attached.

I request AskGamblers community to help me withdraw my funds.

Resolved

$612

Withdrawal failure funds not refunded

I am filing a complaint regarding my Roobet account (username: Jay7472). I attempted to withdraw $2,188.92, but the transaction failed, and the amount was not credited back to my Roobet wallet.

I have contacted Roobet customer support multiple times through their live chat. Although they confirmed escalation of my case, they have not provided any resolution or timeline for refunding my funds. My money remains inaccessible, and this issue remains unresolved despite my repeated follow-ups.

I kindly request that AskGamblers assist in mediating this dispute and ensure that Roobet credits my wallet with the correct amount as soon as possible.

Thank you for your attention to this matter.

Resolved

$2,189