Complaint #323 Roobet Casino

Withdrawal not received since April 28 from Roobet Casino

By malhar4231

1 year ago

Requested a withdrawal of ₹12,648.66 from my Roobet account (Username: < sent to the casino >) on April 28, 2025. As of today (May 4, 2025), it has been 6 days and the amount has still not been credited to my bank account.

I have contacted Roobet support multiple times via email and chat. They keep sending the same repeated response saying they are waiting for a reply from their payment provider, but no actual update or solution is provided.

I have also sent them my bank statement as proof that the funds have not been received, and asked them either to credit the funds or reverse it to my Roobet account, but there has been no action taken.

I am now forced to escalate this matter here in hopes of getting proper help and resolution.

Requested resolution: Please credit my withdrawn funds to my bank account immediately or reverse it back to my Roobet wallet.

Disputed Casino Roobet Casino

Reason Other

Amount ₹12648.66

Discussion

AskGamblers

• Support Team

1 year ago

Dear @malhar4231,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Roobet Casino

• Representative

1 year ago

Dear User and AskGamblers,

Thank you for your patience.

This was escalated to the payment provider, and they have confirmed the withdrawal was processed correctly under the UTR 516219831462. The receipt for this was provided to the user as well.

malhar4231

1 year ago

no money has been received i have provided my bank statement also in roobet account you can check
plz give my money i want my money can you plz reply

AskGamblers

• Support Team

1 year ago

Dear @malhar4231,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Roobet Casino Complaint Stats

Resolved 60 / 68

Avg. Amount $15,319

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

Roobet Casino Complaints

See all complaints for this casino

Roobet Holding Funds

I am writing this complaint regarding a $22,800 withdrawal from my Roobet account that is currently being held and does not appear to be getting processed.

Recently, my account was compromised by a hacker. I worked with Roobet to recover the account and successfully verified that I was the rightful owner by providing the requested KYC information.

Even after recovering my account, I was unable to make deposits. I contacted Roobet again and completed additional KYC/verification requirements before my ability to deposit was restored.

After that was resolved, I continued playing and won. When I attempted to withdraw my funds, the withdrawal function would not work, so I once again had to contact support for assistance. I was eventually able to submit my withdrawal for $22,800, but now the withdrawal appears to be sitting without being processed.

This is extremely concerning considering everything I have already gone through to verify my identity and regain access to my account. I have cooperated with every verification request made by Roobet and provided the information necessary to establish that I am the legitimate account owner.

I have also read numerous complaints from other customers describing lengthy withdrawal reviews or delays. I sincerely hope that is not what is happening here. After already being the victim of an account compromise, having legitimate access to my funds delayed further is especially frustrating.

I am asking Roobet to please review my withdrawal and release my $22,800 as soon as possible. If there is any legitimate issue preventing the withdrawal from being processed, I would appreciate a clear explanation of exactly what is required from me to resolve it.

I have cooperated throughout this entire process, and I simply want access to my funds and to be able to continue using Roobet without having to worry about whether my withdrawals will be processed.

Thank you. I hope Roobet can resolve this promptly.

77h left

$22,800

Delaying my withdrawal

Hello Ask Gamblers and Roobet casino.

I was invited to play as a vip on roobet.

I've done several withdraws and deposits, which initially all went fine, until 48h ago, when I tried to withdraw most of my funds, about $20,000 in USDC.

I submitted the withdraw exactly the same way I've always done, but this time it wasn't instant, or even within a couple of hours.

I've waited for 48h as of the time writing this complaint, and have yet to receive my withdraw nor a reason of the delay.

When asking the support chat, I was told my withdraw was under routine review, which has now been ongoing for 48h and counting.

I have been given 0 reasoning to why this is happening, how long it will take, or what's going on at all.

Whenever I ask, I keep getting the same generic answer "we are checking your withdraw, can't tell you why and can't give you an ETA."

I'm starting to lose hope that this will ever end, and I'm hoping this can clear things up.

Thanks.

Resolved

$20,000

Delaying my withdrawal with only routine verification responses

Hello,

My withdrawal of 190,000 USD (ETH) has been stuck in "Processing" for an unreasonable amount of time. I requested 4 withdrawals, but none have been processed, and no transaction hash has been generated.

I contacted Roobet support multiple times. Each time, I received the same generic response: my withdrawal was under "routine verification," and they were doing everything they could to speed it up. They never explained what the verification involved, why it was taking so long, or how long it would take.

One support agent even confirmed I could keep depositing and playing, which makes the delay harder to understand.

I'm asking AskGamblers to help me get either a clear explanation for this prolonged verification, or, if no further action is needed from me, to have my withdrawal processed without further delay.

I've attached screenshots of my pending withdrawal and my conversations with Roobet support, where they repeat the same "routine verification" message without details.

Thank you for your assistance.

Resolved

$190,000

Keeps delaying my withdrawal with only routine verification responses

Hello,

I am submitting this complaint because my withdrawal has been stuck in "Processing" for an unreasonable amount of time.

I requested a withdrawal of 4,940.19 USDT (Tether), but it has not been processed, and no transaction hash has been generated.

I have contacted Roobet support several times regarding this issue. Every response I receive is the same generic message stating that my withdrawal is undergoing "routine verification" and that they are doing everything possible to speed up the process. However, they have never explained what is actually being verified, why my withdrawal is taking so long, or how long this verification is expected to take.

One of the support agents even confirmed that I am free to continue depositing, playing, and making additional withdrawals while this verification is taking place. If my account is considered safe enough for all other activities, I do not understand why this withdrawal continues to be delayed.

I have fully cooperated with the casino and have not been asked to provide any additional documents or information. Despite contacting support multiple times, I only receive the same copy-and-paste response without any meaningful update.

I am asking AskGamblers to help me obtain either a clear explanation for this prolonged "routine verification" or, if no further action is required from me, to have my withdrawal processed without further unnecessary delay.

I have attached screenshots of my pending withdrawal and the conversations with Roobet support where they repeatedly state that the withdrawal is under "routine verification" but provide no further information.

Thank you for your assistance.

Resolved

$4,940

Is withholding my funds and blocking me when I complain

Hey everyone,

I am posting this to warn other players and to get the attention of Roobet’s management. Roobet has been holding my money hostage for over a month now, using endless "verification checks" as a deliberate stalling tactic to avoid paying me out.

Here is the exact timeline of how they treat their customers:

The Setup: Over a month ago, I requested a withdrawal and was denied and asked to complete a Source of Funds verification. I immediately wanted to cooperate and follow the rules.

The Document: I submitted my official, government-registered Norwegian pay slip (Employer:< removed >). It shows my full name, the year (2026), and all legal tracking info. They rejected it, claiming it "didn't meet standards", which is completely absurd for an official document.

The Stalling: For weeks, every time I email them for updates, I just receive the exact same automated robot answer: "We will notify the team and get back to you." They never do.

The Ghosting: Yesterday, I tried resolving this via live chat. The agent ("Lucy") was listed as active but completely ignored my messages for hours while I was just begging for a manual review (see attached file)

The "Soft-Ban" Retaliation: When I finally had enough and pasted a formal notice demanding a compliance manager, the agent literally terminated my session 15 seconds later. They blocked my chat access and forced a fake "network connection error" screen to pop up just to get rid of a complaining customer.

Conclusion:

This is classic predatory behavior. Roobet is trying to wear me down, hoping I will give up or gamble my balance away. It is a severe breach of gaming regulations to actively block a player from contacting customer support when they ask for their rightful payout.

I demand that a real Compliance Manager looks at my case, approves my authentic income documents, unblocks my live chat, and releases my funds.

Unresolved

$183

Withdrawals are not processed

Hi all,

I requested 2 withdrawals, and it's taking a long time to process. They are saying, “It's routine for them to verify some random withdrawals.” I do not understand what they are doing.

I need help getting my money, and I also need to get a proper response and/or update regarding my withdrawals not being sent accordingly

Here are the withdrawals:

06/01/26 12:43 am $200,000

06/01/26 12:08 am $50,000

I've tried messaging with live support, and they keep saying they have no eta and no update for me at the moment.

Resolved

$250,000

They only said it was being checked routinely

Previously, my withdrawal was fine, and it was immediately processed and sent.
Why is this suddenly happening during a routine check? I really don't understand what they're doing.
Previously, my withdrawals only took a few minutes.
But when I made a large withdrawal, it took until today, possibly two days.

I've chatted with the operator, but they only said it was being checked routinely, without any confirmation.
instead, they continue to promote via email and tell them to make a deposit to go to the next VIP

Resolved

$111,000

Withdrawal processing since four days

Hello,
So I have been a VIP player of roobet since many years. Recently, I was approached by them to return to roobet as VIP again. I did and deposited 5 figure balance. I played for a couple of hours and won. I withdrew couple of thousand first and it was processed. Upon withdrawing 22,379$ it was showing processing and I reached out to support and was informed it’s under regular review and this is part of protocol and need to wait for approval. Today is 4th day and every time I reach out to them I am adviced to be patient and it’s under review.

Being fair to them they do respond to me especially the manager assigned to me but all these days the response is generic. They are unable to provide me an ETA either. This is something which takes not more than a day. However, the wait is frustrating. I would request roobet to process my withdrawal of 22,379$

Resolved

Verified Account but Funds Locked Disabled and Withdrawals Failing Fund above 225000

I am submitting this complaint regarding a serious issue with my Roobet account, where I am unable to access my funds despite completing full verification.
My account shows all verification levels approved, including identity and source of funds. However, I am currently facing the following problems:
I am unable to make any deposits (system shows “Depositing currently unavailable”)
All withdrawal attempts are failing via iCash.one
Error shown: “Transaction could not be processed, kindly contact support”
Reference IDs from failed withdrawals:
100520001A3379064012
100520001A3378998595
My current balance is over ₹226,000, which is completely inaccessible.
Main Issue: Contradictory Support Responses
The support team has provided inconsistent and misleading information:
Initially, they confirmed that my account is fully active and I can deposit and withdraw without any issue
Later, they stated that my account is restricted from FIAT payments due to security reasons
However, in reality:
Deposits are disabled
Withdrawals are not processing
No clear explanation or resolution has been provided
Live chat is also not responding anymore.
Concerns:
Funds are being held without justification
No transparency from the platform
No clear communication or timeline for resolution
Support is unresponsive
Expected Resolution:
Immediate processing of my withdrawal
Removal of deposit/withdrawal restrictions
A clear and consistent explanation for this issue

Resolved

₹226,000

115k dollars withdrawal pending for 4 days

Hi,

I am posting this since I've been messaging support for the last 4 days for the status on withdrawal.

I am only receiving the same reply that it's under checks, and we can't tell you a time frame.

I had deposited 120k and, after some bets, decided to back off and thought I'd be able to withdraw without problem, but all my money is stuck now.

Before this, withdrawal was completed in a few hours.

It's not fair ..

Resolved

$115,000