Complaint #339 Roobet Casino

Unjustified Fund Deduction and Request for Deposit Refund

By delish

11 months ago

Hello,

I am submitting a complaint regarding an issue with my account. I was actively playing in the Dice and Online Casino sections. After placing a single bet on tennis, my access to the Online Casino section was removed, while Dice remained accessible.

Later, a deduction of $990.33 was made from my account (listed as Admin Modify). These funds were not bonuses or winnings — they were part of my real deposit.

Summary:

Total deposits: $4,903.18

Total withdrawals: $3,136.00

Deduction: $990.33

Even with this deduction, my withdrawals do not cover my deposits. This confirms a net loss of deposited funds without any violations from my side.

Roobet support responded by saying that the deduction was made because "previous winnings are now being classed as void", and they stated they are "unable to reinstate the funds". However, this explanation is not valid in this case — the deducted funds were not bonuses, but my personal deposit.

I request:

A thorough investigation and clarification of why the "previous winnings" were voided when real money was involved.

A refund of the $990.33, as this amount was not connected to bonuses, promotions, or any rule violation.

Attached are screenshots showing deposits, withdrawals, the disputed transaction, and the reply from support.

Thank you for your attention and I hope for a fair resolution.

Sincerely,

Bohdan.

Disputed Casino Roobet Casino

Reason Missing Funds

Discussion

AskGamblers

• Support Team

11 months ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Roobet Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Roobet Casino

• Representative

11 months ago

Dear AskGamblers,

Please let us know if you need any further information.

delish

11 months ago

Hello,
The issue is not resolved. The funds were taken from my deposit, not from winnings or bonuses. I am still waiting for a fair explanation and refund.
Please keep this complaint open.

Thank you,
Delish1

Roobet Casino

• Representative

11 months ago

Dear AskGamblers

We have provided you with the requested document per email as requested

Kind Regards
Roobet Team

Roobet Casino Complaint Stats

Resolved 57 / 64

Avg. Amount $12,915

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

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