Complaint #44 Roobet Casino

RooBet Casino - Unjustified account lock

By Johan

5 years ago

2/13/2021 was the day I received an email that my account was locked over region restriction. The following account was created on May2020 in Malaysia. No vpn was ever used because there was no problem accessing the website.

I've contacted live support multiple times and there was no response but to wait, I've also emailed CS and roobet yet theres no reply still. I've attached, emails chats and pics. This is the first time that this has occurred to me. The following account has almost 6000+ ticket that's available for the upcoming RooValentine event that I could miss for the account being locked and also a potential of losing a max level account.

I'd appreciate any response and help, thank you for your time on reading this.

Disputed Casino Roobet Casino

Reason Account closure

Discussion

AskGamblers

• Support Team

5 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Younglacksleep

• Malaysia

5 years ago

Yes i can confirmed my account has been unlocked, thank you to roobet support and live support!

Roobet Casino

• Representative

5 years ago

Hello YOUNGLACKSLEEP,

Seems like this has been resolved already via our email-communication, sorry for this occurring, please let us know if you'd want any further assistance regarding this.

Could you confirm for the AskGamblers Staff this has been resolved successfully too?

Kind Regards,
The Roobet Team.

Roobet Casino Complaint Stats

Resolved 57 / 64

Avg. Amount $12,915

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

Roobet Casino Complaints

See all complaints for this casino

Withdrawals are not processed

Hi all,

I requested 2 withdrawals, and it's taking a long time to process. They are saying, “It's routine for them to verify some random withdrawals.” I do not understand what they are doing.

I need help getting my money, and I also need to get a proper response and/or update regarding my withdrawals not being sent accordingly

Here are the withdrawals:

06/01/26 12:43 am $200,000

06/01/26 12:08 am $50,000

I've tried messaging with live support, and they keep saying they have no eta and no update for me at the moment.

Resolved

$250,000

They only said it was being checked routinely

Previously, my withdrawal was fine, and it was immediately processed and sent.
Why is this suddenly happening during a routine check? I really don't understand what they're doing.
Previously, my withdrawals only took a few minutes.
But when I made a large withdrawal, it took until today, possibly two days.

I've chatted with the operator, but they only said it was being checked routinely, without any confirmation.
instead, they continue to promote via email and tell them to make a deposit to go to the next VIP

Resolved

$111,000

Withdrawal processing since four days

Hello,
So I have been a VIP player of roobet since many years. Recently, I was approached by them to return to roobet as VIP again. I did and deposited 5 figure balance. I played for a couple of hours and won. I withdrew couple of thousand first and it was processed. Upon withdrawing 22,379$ it was showing processing and I reached out to support and was informed it’s under regular review and this is part of protocol and need to wait for approval. Today is 4th day and every time I reach out to them I am adviced to be patient and it’s under review.

Being fair to them they do respond to me especially the manager assigned to me but all these days the response is generic. They are unable to provide me an ETA either. This is something which takes not more than a day. However, the wait is frustrating. I would request roobet to process my withdrawal of 22,379$

Resolved

Verified Account but Funds Locked Disabled and Withdrawals Failing Fund above 225000

I am submitting this complaint regarding a serious issue with my Roobet account, where I am unable to access my funds despite completing full verification.
My account shows all verification levels approved, including identity and source of funds. However, I am currently facing the following problems:
I am unable to make any deposits (system shows “Depositing currently unavailable”)
All withdrawal attempts are failing via iCash.one
Error shown: “Transaction could not be processed, kindly contact support”
Reference IDs from failed withdrawals:
100520001A3379064012
100520001A3378998595
My current balance is over ₹226,000, which is completely inaccessible.
Main Issue: Contradictory Support Responses
The support team has provided inconsistent and misleading information:
Initially, they confirmed that my account is fully active and I can deposit and withdraw without any issue
Later, they stated that my account is restricted from FIAT payments due to security reasons
However, in reality:
Deposits are disabled
Withdrawals are not processing
No clear explanation or resolution has been provided
Live chat is also not responding anymore.
Concerns:
Funds are being held without justification
No transparency from the platform
No clear communication or timeline for resolution
Support is unresponsive
Expected Resolution:
Immediate processing of my withdrawal
Removal of deposit/withdrawal restrictions
A clear and consistent explanation for this issue

Resolved

₹226,000

115k dollars withdrawal pending for 4 days

Hi,

I am posting this since I've been messaging support for the last 4 days for the status on withdrawal.

I am only receiving the same reply that it's under checks, and we can't tell you a time frame.

I had deposited 120k and, after some bets, decided to back off and thought I'd be able to withdraw without problem, but all my money is stuck now.

Before this, withdrawal was completed in a few hours.

It's not fair ..

Resolved

$115,000

Withdrawal of 40000 inr not received from 5 days

I made a withdrawal transaction of 40000 inr on 4 feb 2026, it is showing successful on website but i have not received the funds, it has been over 5 days.
At first live support provided me with the UTR no, and when i visited my bank to enquire about the transaction, the bank said there is no such transaction recorded on my banks side.
And now Live customer support and the support email of roobet are even not replying
Transaction id; 3266632886

Resolved

₹40,000

Roobet keeps declining my withdrawals

Dear askgamblers and roobeet team,

Greetings for the day.

My roobet username is < username removed >

I am trying to withdraw my winning funds but they keep declining the transaction. For your information please find attached all the details.

Your withdrawal for $112.00 was declined. Contact support for more details. Transaction ID: 3127625740

Your withdrawal for $100.00 was declined. Contact support for more details. Transaction ID: 3127602029

Your withdrawal for $400.00 was declined. Contact support for more details. Transaction ID: 3127601564

And the best part of the support is that they are so unresponsive that they do not even care. I already tried contacting the support but there was no response at all. Kindly find the screenshot attached.

I request AskGamblers community to help me withdraw my funds.

Resolved

$612

Withdrawal failure funds not refunded

I am filing a complaint regarding my Roobet account (username: Jay7472). I attempted to withdraw $2,188.92, but the transaction failed, and the amount was not credited back to my Roobet wallet.

I have contacted Roobet customer support multiple times through their live chat. Although they confirmed escalation of my case, they have not provided any resolution or timeline for refunding my funds. My money remains inaccessible, and this issue remains unresolved despite my repeated follow-ups.

I kindly request that AskGamblers assist in mediating this dispute and ensure that Roobet credits my wallet with the correct amount as soon as possible.

Thank you for your attention to this matter.

Resolved

$2,189

20k usd btc withdrawal not sent

They aren't sending my 20k$ btc withdrawal, says it's being routinely verified, but 3 days have passed by no updates nor do they tell me when they will pay. I already tried contacting their mail and live support no one helping. I message them everyday not no one helps.

It's not even fiat, why are they doing this that's not fair.

Resolved

$20,000

Roobet Defrauding

On 30th July 2025 around 4:05 AM IST, I made a deposit of ₹14,400 on Roobet using PhonePe UPI. The amount was successfully debited from my bank account, but the transaction was marked as "declined" on Roobet. The funds were credited to Roobet’s UPI account (shri1188@sbi), which confirms that the payment reached them. The Roobet Transaction ID for this deposit is 2856269913, and the PhonePe reference ID is T2507300405541353242078. I contacted Roobet support immediately, but I have only received repetitive replies stating they are waiting for an update from their payment provider. Even after more than 48 hours, there has been no proper update, refund, or resolution. The support chat has been unhelpful and continues to respond with generic messages despite clear proof of payment.

Resolved

₹14,400