Roobet Casino - Siezed 9875 usd worth of eth

Dear Roobet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per Roobet Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear all,

This complaint has been reopened as per Roobet Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear AskGamblers,

Thank you for your patience.

The player's account has been thoroughly reviewed by Pragmatic, our game provider, who confirmed that the player is counting cards. It has been confirmed the player is employing statistical models and card counting techniques to gain a theoretical advantage over the house. Therefore, these funds were confiscated.

Dear Roobet Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear Askgamblers,

Apologies for the delay here. We will providing this shortly, thank you for your patience!

While I appreciate the honesty displayed here versus the robot-like responses via email, Roobet is not justified in confiscating my funds for simply being a high IQ individual who understands math.


I am not going to deny that I am capable of counting cards, but so is anyone else who didn't fail 3rd grade.

Please have them at least refund all my deposits - my withdraws even if they cannot honor my wins. I think that they should honor my full winnings though, and just ban me from future play if they are so worried that I'm somehow going to consistently beat them in a 50% penetration game lol.

Dear Askgamblers,

Kindly note that we have sent further explanation and evidence to suppor­­t@­a­s­kg­­amb­­le­r­s.com directly.

Thank you.

Card counting is widely found to be a legal practice in a casino environment, please pay me my money bro

Dear Askgamblers,

Please let us know if any further information is needed regarding this.

Dear Askgamblers.

As confirmed both in the confidential evidence previously provided and by the player himself, he has engaged in card counting, which constitutes a breach of Roobet’s Terms of Service.

Specifically, this violates Clause 8.22, which states that the player explicitly warranted not to engage in any fraudulent, collusive, manipulative, or otherwise unlawful activity in connection with any games or services offered on our platform.

In line with Clauses 6.1 and 6.4 of our Terms of Service, Roobet reserves the right to void the player’s bets and close the associated account.

We also confirm that the player is in net profit and has not incurred any financial losses by this decision.

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Roobet Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.