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Roobet Casino - Roobet refusing to pay

REJECTED

Complaint Info

Disputed casino

Roobet Casino

Amount

$ 298

Inactive user
Posted on January 14, 2025

Hello, I registered on Roobet in May last year.

On this past Saturday, I deposited 160 dollars. By Sunday, my account balance was 298 dollars.

The account was already verified at level 2. However, they blocked my withdrawals.

First, they asked me to verify it to level 3, which I did (even if only level 2 is required to withdrawn, according to their own t&c) After that, they requested a selfie holding my ID. I sent it to them, but they rejected it, claiming that they couldn't see is clearly me, and that my elbow had to be visible. How on earth can I take a selfie where I have to properly show my ID and also my elbow? If I show my elbow they will complaint because they can't see my id properly!

This is absolutely ridiculous. I’m not going to keep jumping through hoops like a monkey by sending more photos.

I understand that I might have lost my money, but if there’s any chance of getting it back, I’ll try. At the very least, they should refund my deposit if they don’t want to pay me the profits. But I earned that money fairly.

Thank you.

Inactive user
Posted on January 15, 2025

Hello , i must puntualize something , i don't know why i said i registered in May. Was just a lapse , i registered earlier this month. Also i attach the picture i sent to them' , it's clearly me holding the id. Thanks

Posted on January 15, 2025

Dear Askgambler, we would like to request your email address so that we can send you some evidence regarding this case. Unfortunately, we are unable to share it here due to data protection restrictions. Could you please provide us with your email so we can send you the evidence?

AskGamblers
Posted on January 15, 2025

Dear Roobet Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Thanks in advance for your cooperation.

Inactive user
Posted on January 15, 2025

Don't be shy and share in public the "evidence"

Posted on January 16, 2025

Hi AskGamblers,

We have sent you an e-mail with all the evidence.

Best,
Roobet

Inactive user
Posted on January 17, 2025

Whatever you have sent is a manipulation for sure.

Why deactivated my live support link ?

Sent the "evidence" to my email as well.

Inactive user
Posted on January 17, 2025

Why are you ingnoring my (the victim) and not comunicatting in public with AskGamblers ?

Posted on January 19, 2025

Hello Askgamblers,

I see the status is that you are waiting for us to reply. Is any further information needed?

AskGamblers
Posted on January 20, 2025

Dear Roobet Casino,

The AskGamblers Complaint Team strongly encourages you to post a public message containing a explanation on the matter, and quoting of all the relevant terms that were breached by the complainant.

Thanks in advance for your cooperation.

Inactive user
Posted on January 20, 2025

roobet.

You are denying me the withdrawal of 300 euros. You asked me to verify my account to level three, which I did. You then asked for a selfie holding my ID, which I also provided. After that, you deactivated the live help or live support option on my account, completely ignoring me. Furthermore, you refuse to send me the supposed evidence publicly or even to my own email.

If the situation does not improve, I will have to report you to CADRE, which can revoke your license. https:­//c­adr­e.o­nline/

However, this will be my last resort, as I still trust in the good faith of people.

Thank you.