Complaint #411
Roobet Casino
Roobet Holding Funds
1 day ago
I am writing this complaint regarding a $22,800 withdrawal from my Roobet account that is currently being held and does not appear to be getting processed.
Recently, my account was compromised by a hacker. I worked with Roobet to recover the account and successfully verified that I was the rightful owner by providing the requested KYC information.
Even after recovering my account, I was unable to make deposits. I contacted Roobet again and completed additional KYC/verification requirements before my ability to deposit was restored.
After that was resolved, I continued playing and won. When I attempted to withdraw my funds, the withdrawal function would not work, so I once again had to contact support for assistance. I was eventually able to submit my withdrawal for $22,800, but now the withdrawal appears to be sitting without being processed.
This is extremely concerning considering everything I have already gone through to verify my identity and regain access to my account. I have cooperated with every verification request made by Roobet and provided the information necessary to establish that I am the legitimate account owner.
I have also read numerous complaints from other customers describing lengthy withdrawal reviews or delays. I sincerely hope that is not what is happening here. After already being the victim of an account compromise, having legitimate access to my funds delayed further is especially frustrating.
I am asking Roobet to please review my withdrawal and release my $22,800 as soon as possible. If there is any legitimate issue preventing the withdrawal from being processed, I would appreciate a clear explanation of exactly what is required from me to resolve it.
I have cooperated throughout this entire process, and I simply want access to my funds and to be able to continue using Roobet without having to worry about whether my withdrawals will be processed.
Thank you. I hope Roobet can resolve this promptly.
Recently, my account was compromised by a hacker. I worked with Roobet to recover the account and successfully verified that I was the rightful owner by providing the requested KYC information.
Even after recovering my account, I was unable to make deposits. I contacted Roobet again and completed additional KYC/verification requirements before my ability to deposit was restored.
After that was resolved, I continued playing and won. When I attempted to withdraw my funds, the withdrawal function would not work, so I once again had to contact support for assistance. I was eventually able to submit my withdrawal for $22,800, but now the withdrawal appears to be sitting without being processed.
This is extremely concerning considering everything I have already gone through to verify my identity and regain access to my account. I have cooperated with every verification request made by Roobet and provided the information necessary to establish that I am the legitimate account owner.
I have also read numerous complaints from other customers describing lengthy withdrawal reviews or delays. I sincerely hope that is not what is happening here. After already being the victim of an account compromise, having legitimate access to my funds delayed further is especially frustrating.
I am asking Roobet to please review my withdrawal and release my $22,800 as soon as possible. If there is any legitimate issue preventing the withdrawal from being processed, I would appreciate a clear explanation of exactly what is required from me to resolve it.
I have cooperated throughout this entire process, and I simply want access to my funds and to be able to continue using Roobet without having to worry about whether my withdrawals will be processed.
Thank you. I hope Roobet can resolve this promptly.
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