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Roobet Casino - My money is not credited, why!

RESOLVED

Complaint Info

Disputed casino

Roobet Casino

Amount

₹ 1000

Posted on February 3, 2025

My money has been deducted from my account in the morning but it shows declined in my roobet wallet . I waited but my deposit was not credited, then it was declined but my money has been debited from my account and I have also provided proofs regarding the same to them as I have attached below. I have then repeatedly tried to contact their support.It has been 4hrs and there has been no satisfactory response other than your proofs are forwarded. The deposit was via phonepay upi of 1000rs . Please help

Posted on February 3, 2025

Hello AskGamblers,

Please have the user confirm their Roobet account username and email.

AskGamblers
Posted on February 3, 2025

Dear Roobet Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Posted on February 3, 2025

Dear AskGamblers,

Thank you for this.

Our payments team requested more detailed information of the deposit yesterday and are reaching out to our payment provider regarding this. We will update here once we have any new information.

Posted on February 3, 2025

Money-1000rs
UTR-66757946169
1feb,2025
12:34pm

Posted on February 4, 2025

Dear AskGamblers,

We have responded back to the user, notifying them that their deposit has been received and added to their Roobet account.

AskGamblers
Posted on February 4, 2025

Dear @Rudra,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Posted on February 5, 2025

I havw recieved my money thank you

AskGamblers
Posted on February 5, 2025

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.