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RooBet Casino - Money locked account


3 years ago
My account was locked today without any more information. I was asked to submit my verification in three steps which I have done but was unable to extract my money from the website. I kept getting an error and today I see my account was locked.

A year ago I messaged Roobet that I was addicted so that I would be unable to play again. However to my surprise I was able to start gambling once more without KYC. Only when withdrawing was my identity verified and now my account locked. However the money that I made: 170 dollars on a +/- 99 euro buy-in is still on the account. It seems rather unfair that this money is now gone so while I understand and appreciate that Roobet has locked the account for my own well being I would like to still receive the money on this locked account.

Roobet has not yet replied to my mails. Therefore my question is for my account to remain locked but for the money on the account to be transferred to my coinbase account.
Also I would like to ask Roobet to change their policy so that KYC is necessary before being able to place funds. This would help gambling addicts all over the world.

(I have added some pictures that include a time stamp.)
Disputed Casino Roobet Casino

Discussion

User name

Dear RooBet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

User name

Dear @djaremdjokido,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Roobet Casino Complaint Stats

Resolved 57 / 65
Avg. Amount $12,719
Avg. Complaint Duration 9 days
Avg. Response Time 2 days

Roobet Casino Complaints

See all complaints for this casino
Is withholding my funds and blocking me when I complain

Hey everyone,


I am posting this to warn other players and to get the attention of Roobet’s management. Roobet has been holding my money hostage for over a month now, using endless "verification checks" as a deliberate stalling tactic to avoid paying me out.

Here is the exact timeline of how they treat their customers:


The Setup: Over a month ago, I requested a withdrawal and was denied and asked to complete a Source of Funds verification. I immediately wanted to cooperate and follow the rules.


The Document: I submitted my official, government-registered Norwegian pay slip (Employer:< removed >). It shows my full name, the year (2026), and all legal tracking info. They rejected it, claiming it "didn't meet standards", which is completely absurd for an official document.

The Stalling: For weeks, every time I email them for updates, I just receive the exact same automated robot answer: "We will notify the team and get back to you." They never do.

The Ghosting: Yesterday, I tried resolving this via live chat. The agent ("Lucy") was listed as active but completely ignored my messages for hours while I was just begging for a manual review (see attached file)


The "Soft-Ban" Retaliation: When I finally had enough and pasted a formal notice demanding a compliance manager, the agent literally terminated my session 15 seconds later. They blocked my chat access and forced a fake "network connection error" screen to pop up just to get rid of a complaining customer.


Conclusion:

This is classic predatory behavior. Roobet is trying to wear me down, hoping I will give up or gamble my balance away. It is a severe breach of gaming regulations to actively block a player from contacting customer support when they ask for their rightful payout.

I demand that a real Compliance Manager looks at my case, approves my authentic income documents, unblocks my live chat, and releases my funds.

Status unsolved Unresolved
$183
Verified Account but Funds Locked Disabled and Withdrawals Failing Fund above 225000
I am submitting this complaint regarding a serious issue with my Roobet account, where I am unable to access my funds despite completing full verification.
My account shows all verification levels approved, including identity and source of funds. However, I am currently facing the following problems:
I am unable to make any deposits (system shows “Depositing currently unavailable”)
All withdrawal attempts are failing via iCash.one
Error shown: “Transaction could not be processed, kindly contact support”
Reference IDs from failed withdrawals:
100520001A3379064012
100520001A3378998595
My current balance is over ₹226,000, which is completely inaccessible.
Main Issue: Contradictory Support Responses
The support team has provided inconsistent and misleading information:
Initially, they confirmed that my account is fully active and I can deposit and withdraw without any issue
Later, they stated that my account is restricted from FIAT payments due to security reasons
However, in reality:
Deposits are disabled
Withdrawals are not processing
No clear explanation or resolution has been provided
Live chat is also not responding anymore.
Concerns:
Funds are being held without justification
No transparency from the platform
No clear communication or timeline for resolution
Support is unresponsive
Expected Resolution:
Immediate processing of my withdrawal
Removal of deposit/withdrawal restrictions
A clear and consistent explanation for this issue
Status solved Resolved
₹226,000