Complaint #144 Roobet Casino

RooBet Casino - Missing deposit and casino refusing evidence

By Cam2711

4 years ago

Deposited through Ethereum, multiple deposits made in 1 day. Both arrived on same ETH hash (only 1 was credited the lower amount). 0.49ETC was not credited, it is in the wallet and wallet provider confirms it is present. All evidence provided. Staff refusing to look into it.

I request this amount refunded to my wallet or added to Roobet balance when you can see it’s in the wallet. It can be seen added on blockchain. It is NOT on my cashier list on Roobet. The wallet is correct. All evidence below.

Evidence from blockchain, wallet provider, cashier list, ETHscan, and all other deposits made to Roobet that day. Along with the unwillingness of staff to investigate as I ask.

Disputed Casino Roobet Casino

Reason Amount not credited

Amount $1408.16

Discussion

AskGamblers

• Support Team

4 years ago

Dear @Cam2711,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Roobet Casino

• Representative

4 years ago

Thank you for your patience Cam2711 while we investigated this issue further. The customer service rep you spoke with does appear to be correct. Here is a blockchair link to your Roobet deposit address https://blockchair.com/ethereum/address/0xee2eacbb20bb9e7d40e9f8904ba225ef17fee438, this shows all transactions to that deposit address, and out of that deposit address. I have attached a photo from that explorer showing all of your deposits from the day in question. You can see 3 ETH deposits to that address: 0xaa288b0c676704017b53b952bad7d3d8ca954785376c936bf9af62b6b9d24ad4, 0xcd43b6ac201d56a6b623dc6b49388ff4e2437e57b70f721d700a830543ba546a, and 0xBF183A91461b960480b44829EFF5FfCD9ebFFabC. All of the funds from those deposits were accounted for on your account (totaling $2,110.38).

In that photo you will also see two other transactions leaving that wallet address, that is the ETH you deposited being transferred to our hot wallet. Those transaction hashes are 0x6e98879f8185a0b02b1fa66ff457ecf3ddd5be82b88d75726ab46a5ce137b914 and 0xC94eBB328aC25b95DB0E0AA968371885Fa516215.

I believe the confusion in question lies in transaction 0xC94eBB328aC25b95DB0E0AA968371885Fa516215 where you can see 0.49440035ETH leaving your Roobet ETH deposit address, and moving to our Hot Wallet. That is the combined value of your two deposits, 0xcd43b6ac201d56a6b623dc6b49388ff4e2437e57b70f721d700a830543ba546a and 0xc212aa27689e032c14de36b7d6fc86911b52396fb516ecc4a8981d84bbe133a8 which successfully hit your account (totaling $1,439.41) as seen in the second attached photo.

Etherscan, shown in the last photo, also reflects this same activity. Neither explorer appears to show an uncredited .49 ETH deposit. You did have two separate transactions totaling that amount that were successfully credited to your account.

That being said I don't believe there is any extra money you were missing. If this explanation did not help, please provide us with the transaction hash for the .49 deposit you believe to have gone missing. It does appear if that was the case that that single transaction was dropped and replaced by the two smaller transactions that did hit your account, and we have 2 different block explorers that do not show a third transaction totaling .49 ETH in the photos I attached. If you are still confused or if you have another transaction hash you'd like us to investigate please provide that and we will be happy to take a look.

Roobet Casino

• Representative

4 years ago

Information received, thank you!

AskGamblers

• Support Team

4 years ago

Dear RooBet Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Roobet Casino Complaint Stats

Resolved 57 / 64

Avg. Amount $12,915

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

Roobet Casino Complaints

See all complaints for this casino

Is withholding my funds and blocking me when I complain

Hey everyone,

I am posting this to warn other players and to get the attention of Roobet’s management. Roobet has been holding my money hostage for over a month now, using endless "verification checks" as a deliberate stalling tactic to avoid paying me out.

Here is the exact timeline of how they treat their customers:

The Setup: Over a month ago, I requested a withdrawal and was denied and asked to complete a Source of Funds verification. I immediately wanted to cooperate and follow the rules.

The Document: I submitted my official, government-registered Norwegian pay slip (Employer:< removed >). It shows my full name, the year (2026), and all legal tracking info. They rejected it, claiming it "didn't meet standards", which is completely absurd for an official document.

The Stalling: For weeks, every time I email them for updates, I just receive the exact same automated robot answer: "We will notify the team and get back to you." They never do.

The Ghosting: Yesterday, I tried resolving this via live chat. The agent ("Lucy") was listed as active but completely ignored my messages for hours while I was just begging for a manual review (see attached file)

The "Soft-Ban" Retaliation: When I finally had enough and pasted a formal notice demanding a compliance manager, the agent literally terminated my session 15 seconds later. They blocked my chat access and forced a fake "network connection error" screen to pop up just to get rid of a complaining customer.

Conclusion:

This is classic predatory behavior. Roobet is trying to wear me down, hoping I will give up or gamble my balance away. It is a severe breach of gaming regulations to actively block a player from contacting customer support when they ask for their rightful payout.

I demand that a real Compliance Manager looks at my case, approves my authentic income documents, unblocks my live chat, and releases my funds.

82h left

$183

Withdrawals are not processed

Hi all,

I requested 2 withdrawals, and it's taking a long time to process. They are saying, “It's routine for them to verify some random withdrawals.” I do not understand what they are doing.

I need help getting my money, and I also need to get a proper response and/or update regarding my withdrawals not being sent accordingly

Here are the withdrawals:

06/01/26 12:43 am $200,000

06/01/26 12:08 am $50,000

I've tried messaging with live support, and they keep saying they have no eta and no update for me at the moment.

Resolved

$250,000

They only said it was being checked routinely

Previously, my withdrawal was fine, and it was immediately processed and sent.
Why is this suddenly happening during a routine check? I really don't understand what they're doing.
Previously, my withdrawals only took a few minutes.
But when I made a large withdrawal, it took until today, possibly two days.

I've chatted with the operator, but they only said it was being checked routinely, without any confirmation.
instead, they continue to promote via email and tell them to make a deposit to go to the next VIP

Resolved

$111,000

Withdrawal processing since four days

Hello,
So I have been a VIP player of roobet since many years. Recently, I was approached by them to return to roobet as VIP again. I did and deposited 5 figure balance. I played for a couple of hours and won. I withdrew couple of thousand first and it was processed. Upon withdrawing 22,379$ it was showing processing and I reached out to support and was informed it’s under regular review and this is part of protocol and need to wait for approval. Today is 4th day and every time I reach out to them I am adviced to be patient and it’s under review.

Being fair to them they do respond to me especially the manager assigned to me but all these days the response is generic. They are unable to provide me an ETA either. This is something which takes not more than a day. However, the wait is frustrating. I would request roobet to process my withdrawal of 22,379$

Resolved

Verified Account but Funds Locked Disabled and Withdrawals Failing Fund above 225000

I am submitting this complaint regarding a serious issue with my Roobet account, where I am unable to access my funds despite completing full verification.
My account shows all verification levels approved, including identity and source of funds. However, I am currently facing the following problems:
I am unable to make any deposits (system shows “Depositing currently unavailable”)
All withdrawal attempts are failing via iCash.one
Error shown: “Transaction could not be processed, kindly contact support”
Reference IDs from failed withdrawals:
100520001A3379064012
100520001A3378998595
My current balance is over ₹226,000, which is completely inaccessible.
Main Issue: Contradictory Support Responses
The support team has provided inconsistent and misleading information:
Initially, they confirmed that my account is fully active and I can deposit and withdraw without any issue
Later, they stated that my account is restricted from FIAT payments due to security reasons
However, in reality:
Deposits are disabled
Withdrawals are not processing
No clear explanation or resolution has been provided
Live chat is also not responding anymore.
Concerns:
Funds are being held without justification
No transparency from the platform
No clear communication or timeline for resolution
Support is unresponsive
Expected Resolution:
Immediate processing of my withdrawal
Removal of deposit/withdrawal restrictions
A clear and consistent explanation for this issue

Resolved

₹226,000

115k dollars withdrawal pending for 4 days

Hi,

I am posting this since I've been messaging support for the last 4 days for the status on withdrawal.

I am only receiving the same reply that it's under checks, and we can't tell you a time frame.

I had deposited 120k and, after some bets, decided to back off and thought I'd be able to withdraw without problem, but all my money is stuck now.

Before this, withdrawal was completed in a few hours.

It's not fair ..

Resolved

$115,000

Withdrawal of 40000 inr not received from 5 days

I made a withdrawal transaction of 40000 inr on 4 feb 2026, it is showing successful on website but i have not received the funds, it has been over 5 days.
At first live support provided me with the UTR no, and when i visited my bank to enquire about the transaction, the bank said there is no such transaction recorded on my banks side.
And now Live customer support and the support email of roobet are even not replying
Transaction id; 3266632886

Resolved

₹40,000

Roobet keeps declining my withdrawals

Dear askgamblers and roobeet team,

Greetings for the day.

My roobet username is < username removed >

I am trying to withdraw my winning funds but they keep declining the transaction. For your information please find attached all the details.

Your withdrawal for $112.00 was declined. Contact support for more details. Transaction ID: 3127625740

Your withdrawal for $100.00 was declined. Contact support for more details. Transaction ID: 3127602029

Your withdrawal for $400.00 was declined. Contact support for more details. Transaction ID: 3127601564

And the best part of the support is that they are so unresponsive that they do not even care. I already tried contacting the support but there was no response at all. Kindly find the screenshot attached.

I request AskGamblers community to help me withdraw my funds.

Resolved

$612

Withdrawal failure funds not refunded

I am filing a complaint regarding my Roobet account (username: Jay7472). I attempted to withdraw $2,188.92, but the transaction failed, and the amount was not credited back to my Roobet wallet.

I have contacted Roobet customer support multiple times through their live chat. Although they confirmed escalation of my case, they have not provided any resolution or timeline for refunding my funds. My money remains inaccessible, and this issue remains unresolved despite my repeated follow-ups.

I kindly request that AskGamblers assist in mediating this dispute and ensure that Roobet credits my wallet with the correct amount as soon as possible.

Thank you for your attention to this matter.

Resolved

$2,189

20k usd btc withdrawal not sent

They aren't sending my 20k$ btc withdrawal, says it's being routinely verified, but 3 days have passed by no updates nor do they tell me when they will pay. I already tried contacting their mail and live support no one helping. I message them everyday not no one helps.

It's not even fiat, why are they doing this that's not fair.

Resolved

$20,000