Roobet Casino - Deposit not credited to my account since February 28th

Dear User,

As per our last conversation with you regarding this deposit, I see our team has notified that in order for us to review this further, we would need a copy of your bank statement in PDF format showing the debited transaction. Thank you for your cooperation.

I already submitted bank statement a pdf once again i attached here also please check

Dear Roobet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per Roobet Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear Askgamblers,

This was investigated fully from our side and the user was notified that they would have to dispute this further with their bank as no funds were received on our bank's end. We have also reviewed their bank statement, however as confirmed on our end, no funds were received in which is why they would have to dispute a refund further with their bank.

Their

Dear askgambler team or roobet team support i already go to the bank for refund request but they told me for refund request too many days already passed now refund request not possible what can i do that was my hard earn money and i pay to your given qr

Dear user,

We do understand your frustrations regarding this matter, however per the above there wouldn't be anything we may do in this regard as the funds were not received on our end. I am sorry.

Dear Roobet Casino,

The AskGamblers Complaint Team is kindly asking you to provide an evidence that the transaction in question never reached your account. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Yes dear askgamblers support the asking documents i send to your given mail address which where you clearly saw that transactions

Dear AskGamblers,

We will put together this information and send it your way. Thank you.

Any update dear support its my hard earn money the casino are scam me

Dear AskGamblers,

Our apologies for the delay. This has been sent over.

Dear all,

Following a careful review and consideration of all the information, details, and proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Roobet Casino management acted in accordance with their Terms and Conditions.

The disputed amount never reached the payment provider and subsequently, the casino's account. Since there was no fault on the part of the casino, we have no other choice but to reject the complaint and advise the player to reach out to the bank and arrange a refund.

Thank you all for understanding.