No funds in the account from the deposit paid

I would like to file a complaint regarding Rolldorado Casino and the unjustified delay of my withdrawal.

I registered on the platform after seeing a promotion offering a 50 PLN free bet for correctly predicting a Champions League match result. I won 430 PLN from this free bet.

In order to withdraw my winnings, I was required to make a deposit and wager it once. I deposited 80 PLN and fulfilled the wagering requirement. After playing, my total balance increased to 680 PLN.

I requested a withdrawal on April 19 via Skrill.

Since then, the casino has repeatedly delayed the process by requesting verification documents. I have already submitted proof of identity, proof of deposit, and source of funds documentation

All documents have been provided multiple times, and no specific issue has been identified by the casino. Despite this, I continue to receive the same generic responses asking for documents I have already submitted.

This behavior appears to be a deliberate delay tactic to avoid processing my withdrawal.

I am requesting immediate completion of the verification process, approval and payment of my withdrawal (680 PLN)

I am fully cooperative and have complied with all requirements. I believe the casino is acting in bad faith by unnecessarily prolonging the process.

I am ready to provide all supporting evidence (emails, screenshots, transaction confirmations).

Thank you for your assistance.

Dear AskGamblers Team,

I’m reaching out for assistance regarding an issue with Rolldorado Casino.

On November 1st, I created an account and made a BTC deposit, intending to start betting. Shortly after, I found that betting was not possible, so I contacted customer support. I was informed that my account had been suspended for administrative reasons and that I needed to complete verification.

The identity verification went through without any problems. On November 2nd, I immediately submitted the requested proof of deposit screenshots via live chat. Since then, nothing has progressed — every time I reach out, I’m simply told to wait.

To speed things up, I also uploaded the proof of deposit directly to my account profile on the website. However, it was rejected, even though all the required details were clearly visible. The support team confirmed this, but once again told me that I have to wait.

It has now been over 10 days, even though the casino claims that document verification is completed within 24 hours. This situation has become quite frustrating, and I find the lack of communication unacceptable.

If I’m not allowed to use my account for betting, I kindly request a refund of my deposit (0.0026 BTC).

Thank you very much for your time and assistance.

Best regards,