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Rocket Casino - Trouble with withdrawal and verification

REJECTED

Complaint Info

Disputed casino

Rocket Casino

Amount

$ 200

Kaymenh22 Queensland Message
Posted on August 6, 2021

Hello,

So I have been playing rocket casino for about a month now and I finally won enough to withdraw so I requested too withdraw 200$ On the 16/7/21 and not knowing about the verification it was refunded, so I uploaded all documents required and it was pending, I continued to play and tried to withdraw again 300$ On the 19/7/21 it also was cancelled and my verification wasn’t approved. I ended up playing all the money and lost my fault.

Now I deposited 100$ on the 02/08/21 and have uploaded more specific I'd to get verified, I Had won 4000$ And just tried to withdraw as I didn’t want to be tempted to play it down, I tried to withdraw because it says verification is usually come notice when a withdraw has been tried.

Once I filled out the bank transfer correct, I would click submit and it would just say (you can’t leave anything blank) when I had filled it in. I contacted the account manager and sent him screenshots and he told me too log out and back in as well as clear my cache and cookies, I did so and still didn’t work he said he had written a ticket to tech support so they can try fix it right away, which was fine, but than he kept offering me some 20% bonus if I play 3000 dollars more and if I lose I’ll get bonus money back.

I said I don’t feel comfortable playing until I am able to withdraw and have that piece of mind, he said he understood but kept trying too tempt me too keep playing and he said *as your account manager I can try and pull strings to help me cash out my winnings if I wager/bet/play at least 3000 dollars win or lose * which I found suspect like he can make my withdraw happen “if” I wager and play more money. After I said Thank you for the offer but I’ll wait until I can withdraw and than be happy too play again. And after I said no to the offer he had been short with me and not much contact, I still can’t withdraw account still not verified.

I understand technical difficulties happen and he has not been rude or anything just a little suspect with that offer otherwise the communication isn’t bad but the system is not very good and I have seen on this page other people complaining and having troubles with there withdrawal until they contact Askgamblers, so please help me get my money I had won. I have screenshot of emails and my account and so fourth if you need them.


Thank you,

Kaymen <personal data removed>

Posted on August 6, 2021

Hello Kaymen,

I am sorry to hear that you have had a trouble at our competitor Casino Rocket. I represent Rocket Casino which is a totally different casino and company.

I advise you to be in touch with Casino Rocket: https:­//w­ww.a­sk­gam­ble­rs.c­om­/on­lin­e-c­asi­nos­/re­vie­ws/­cas­ino­-rocket

I hope they manage to find a solution to the issue.

Best regards,
Sebastian - Rocket Casino

AskGamblers
Posted on May 27, 2022

Thank you for trusting us and using the AskGamblers Casino Complaint Service / AGCCS/.

Kindly note that following a routine check, the AskGamblers Complaint Team identified a particular discrepancy between the operator’s name commented in your complaint and the casino brand you have chosen upon submitting the complaint. Therefore, we have sadly no other choice but to reject your case. 

Feel free to submit a new complaint; however, please make sure you choose the correct casino name from the drop-down menu next time you use the AGCCS submission interface.

https://www.askgamblers.com/online-casinos/reviews/casino-rocket

To learn more about how to use the AskGamblers Casino Complaint Service /AGCCS/, please visit our Knowledge Base.

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