Complaint #29 Roby Casino

Withdrawals late since May 27th

By Janne90

3 weeks ago

Won 6000€ in the casino.

Tried to make a withdrawal on 27.5 and it's still in progress

The casino only allows three withdrawals of 500€ each.

Earlier had the same issue. Waited over 2 weeks and still in progress.

Every day asking customer service when they approve withdrawals.

I have made KYC, and everything is right In My account.

Disputed Casino Roby Casino

Reason Delayed payment

Amount €6000

Discussion

AskGamblers

• Support Team

1 week ago

Dear @Janne90,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Roby Casino

• Representative

2 weeks ago

Dear Player,

We are writing to provide an update on the status of your withdrawal requests.

All pending payments were completed on our end on 7 June.

Please note that depending on your bank's processing times, it may take between three and five business days from the processing date for the funds to appear in your account. This timeframe is counted from 7 June, the processing date.

As there are currently no balances to process, we consider the matter resolved.

Thank you very much for your patience and cooperation throughout this process.

Kind regards,
RobyCasino Team

Janne90

2 weeks ago

Thank you about answere.
How long it takes before withdrawals are aproved? Finally get real People To answere questions.

Roby Casino

• Representative

2 weeks ago

Dear Player,

We are writing to provide an update on the status of your withdrawal requests.

Those submitted on 26, 27 and 28 May have been forwarded to the relevant team for processing.

You will be notified once they have been processed.

Thank you very much for your patience and cooperation throughout this process.

Kind regards,
Roby Casino Team

Roby Casino Complaint Stats

Resolved 17 / 17

Avg. Amount $2,028

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

Roby Casino Complaints

See all complaints for this casino

Account reactivated and promotions sent after official permanent closure confirmation

Dear AskGamblers Complaint Team,

On 17.4.2026 I asked Roby Casino to permanently close my account for responsible gambling reasons.

On 20 April 2026 they sent me an official confirmation (Request #48207531) stating that:

• My account has been closed as per my request.

• All access to games, promotions, and banking has been deactivated.

• All marketing and promotional communications have been stopped immediately.

Despite this written confirmation, I continued to receive promotional emails and my account was reactivated without my consent. I was able to log in and play, resulting in substantial losses after the closure date.

I have attached:
• Their closure confirmation email from 20 April 2026
• Screenshots of promotional emails received afterward

My demands:
• Full refund of all net losses/deposits made after 20 April 2026

• Permanent and irreversible account closure

I have already contacted Roby Casino support twice with no proper resolution.

Thank you for your help.

Resolved

€1,020

Not paying at all

Hello,

I'm asking for help from AskGamblers to contact Roby Casino.

I've managed to win some and have now around 10 000€ stuck in there. I made my first withdrawal request on 21/03 and haven't received any. There are now 3x800€ withdrawals pending.

I've played casino and sports, not used any bonuses, and they don't require KYC.

These are my first withdrawals here. Looks like they are not paying at all.

Resolved

€10,000

Payments delayed

I am filing this formal complaint against RobyCasino for stalling my payments totaling 53,909 CZK.

I have a fully verified account.

My first withdrawal request (Transaction ID: 7fc08a6f-16e4-40c9-837a-f10c265307ad) was made on March 20th.

According to the casino's terms, withdrawals should be processed within 3 business days.

Today is March 26th (6 calendar days later), and it is still "Under Review."Three pending withdrawals totaling 31,920 CZK. A remaining balance of 21,989 CZK that I cannot withdraw due to the daily limit of 3 active requests.

I have contacted Live Support daily (agents Susanne, Hue, Sanji, Jenna). Every time, I am given identical templates about "escalations" and "fast financial software," but no progress has been made.

It is clear that the casino is intentionally delaying the payment of my winnings.

I have screenshots of all transactions and chat logs as proof.

Resolved

Kč53,909

Account closed and can not withdraw remaining funds

Hello,

My account was shut down, and I am unable to log in and take the remaining funds out.

I emailed Roby Casino asking what would happen to the remaining funds in the account, and I did not receive a response.

There was $1230 in the account at the time it was closed, and I am just hoping to receive my funds.

Resolved

$1,230

Delayed crypto withdrawal

Hi, I made a withdrawal via crypto wallet five days ago. I was told by support that it would take 1-3 days as it’s their standard. Now that it has been over the 3 business days, they are telling me that it takes 3-5 days! Also, I have contacted finance team and they first told me its all being processed fine but now today that its been way over their 3 business days that they were telling me about, they emailed me and told me that there’s a delay because of my “payment providers side”. I’m not withdrawing to a bank, I have submitted withdrawal via crypto wallet! On their website it states that their withdrawal is 1/3 days, as well as e wallet and crypto wallet withdrawals are “lightning fast”, that’s what they state on their website exactly! Also when I recieved the email from their finance team, they told me there has been a delay because of my payment provider BUT when I look at the withdrawal, it’s still sitting on the initial stage of “under review” which has been the same since the second I made the withdrawal, so it hasn’t even been processed or approved from their side so how are they telling me the delay is from my “payment providers side”? I have attached screenshots. Please help

Resolved

$405

Withdrawal delays Request for assistance

Dear askgamblers

I am reaching out to express my concern regarding two pending withdrawals of €500 each, requested on July 6th and 7th. It has now been nearly a month, and the issue remains unresolved.

Initially, I was informed of a delay in the processing of withdrawals, which I understood and accepted. I waited patiently. However, after three weeks, I was asked to provide verification documents, which I promptly submitted. My account now appears to be verified, yet I have still not received my funds.

Despite following up daily, I continue to receive vague responses with no clear resolution. This ongoing delay is both worrying and unacceptable. Timely access to one’s winnings is a fundamental expectation, and I believe I have been more than patient.

I kindly ask that this matter be escalated and resolved without further delay.

Sincerely,

Resolved

€500

Been waiting more than 3 weeks for withdrawals to go through

Hello,

I've been waiting for my withdrawal to go through since 4 July.

3 withdrawals, each being 5000 NOK.

When I ask the website why the a long wait, they say it's the workload and that my complaint has been sent to the finance department.

They can not give me a timeframe on how long I have to wait.

I have screenshots of the withdrawals and a screenshot of the last conversation I had with the casino.

Resolved

kr15,000

Withdraw in processing state for over 15 days

Made an withdraw request on 27/6/2025 22:19 for 375€. It still shows as processing and i haven't received any emails regarding it. Live support hasn't been able to do anything besides say sorry and that they will forward the information to the finance department. Verification tab says that i don't need to do any additional verification.

Resolved

€375

500 EUR Delay withdraw

After making several deposits, I won. However, I could only withdraw 500 euros per day from my 1,000 euros balance. The first withdrawal was posted after 4 days, but the second withdrawal has been pending since May 28, 2025. I write to support and live chat every day, but I'm always put off. Nobody wants to help me..

Resolved

€500

Payment pending

Hello, I would like to file a complaint against "Roby Casino." I have already made deposits on this site; some time later, they offered me free spins, which allowed me to complete the wagering requirements (which were quite low) and increase my balance to withdraw €800 in two transactions: the first withdrawal of €500 on April 1 and the second of €300 on April 6. When I completed my wagering, I had more than €1,000 in my balance, which was immediately transferred to my real balance. I checked the general terms and conditions, but there are no withdrawal conditions regarding the offered free spins (unlike the offered bonus money). That being said, my withdrawals are still pending, and nothing is happening. The oldest withdrawal is from April 1, and each time, customer service tells me that it is being processed and that my withdrawal is prioritized, but again, nothing happens. All this to explain the situation in detail, but the real problem is that my withdrawals are pending and nothing is being approved, even though they promise that withdrawals are processed within a maximum of 3 business days. Thank you for your help.

Resolved

€800