Account closed and can not withdraw remaining funds

Won 6000€ in the casino.

Tried to make a withdrawal on 27.5 and it's still in progress

The casino only allows three withdrawals of 500€ each.

Earlier had the same issue. Waited over 2 weeks and still in progress.

Every day asking customer service when they approve withdrawals.

I have made KYC, and everything is right In My account.

Hello,

I'm asking for help from AskGamblers to contact Roby Casino.

I've managed to win some and have now around 10 000€ stuck in there. I made my first withdrawal request on 21/03 and haven't received any. There are now 3x800€ withdrawals pending.

I've played casino and sports, not used any bonuses, and they don't require KYC.

These are my first withdrawals here. Looks like they are not paying at all.

I am filing this formal complaint against RobyCasino for stalling my payments totaling 53,909 CZK.

I have a fully verified account.

My first withdrawal request (Transaction ID: 7fc08a6f-16e4-40c9-837a-f10c265307ad) was made on March 20th.

According to the casino's terms, withdrawals should be processed within 3 business days.

Today is March 26th (6 calendar days later), and it is still "Under Review."Three pending withdrawals totaling 31,920 CZK. A remaining balance of 21,989 CZK that I cannot withdraw due to the daily limit of 3 active requests.

I have contacted Live Support daily (agents Susanne, Hue, Sanji, Jenna). Every time, I am given identical templates about "escalations" and "fast financial software," but no progress has been made.

It is clear that the casino is intentionally delaying the payment of my winnings.

I have screenshots of all transactions and chat logs as proof.

Hi, I made a withdrawal via crypto wallet five days ago. I was told by support that it would take 1-3 days as it’s their standard. Now that it has been over the 3 business days, they are telling me that it takes 3-5 days! Also, I have contacted finance team and they first told me its all being processed fine but now today that its been way over their 3 business days that they were telling me about, they emailed me and told me that there’s a delay because of my “payment providers side”. I’m not withdrawing to a bank, I have submitted withdrawal via crypto wallet! On their website it states that their withdrawal is 1/3 days, as well as e wallet and crypto wallet withdrawals are “lightning fast”, that’s what they state on their website exactly! Also when I recieved the email from their finance team, they told me there has been a delay because of my payment provider BUT when I look at the withdrawal, it’s still sitting on the initial stage of “under review” which has been the same since the second I made the withdrawal, so it hasn’t even been processed or approved from their side so how are they telling me the delay is from my “payment providers side”? I have attached screenshots. Please help

Hello,

I've been waiting for my withdrawal to go through since 4 July.

3 withdrawals, each being 5000 NOK.

When I ask the website why the a long wait, they say it's the workload and that my complaint has been sent to the finance department.

They can not give me a timeframe on how long I have to wait.

I have screenshots of the withdrawals and a screenshot of the last conversation I had with the casino.

After making several deposits, I won. However, I could only withdraw 500 euros per day from my 1,000 euros balance. The first withdrawal was posted after 4 days, but the second withdrawal has been pending since May 28, 2025. I write to support and live chat every day, but I'm always put off. Nobody wants to help me..