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Rizk Casino - Stalling on a withdrawal request of £1,000

RESOLVED
Complaint Info
Disputed casino Rizk Casino
Reason Delayed payment
Amount £ 1000
miad2002 United Kingdom Message
Posted on June 5, 2019

I have used Rizk Casino for a few yea years. I have made deposits and withdrawals. After my previous withdrawal back in November 2018 my account was fully verified after I sent all the required documents.
On Saturday 1/6/2019 I made a withdrawal of £1,000 via Trustly Thinking my account is fully verified, plus Rizk does payout on weekends. I expected my winnings to be in my bank account within hours? By Monday I still hadn't received the money, so I contacted live support. She told me I needed to verify my account, they needed a pic of a debit card I used since my last verification. I had missed the email from rizk it was in spam. I found it sent the pic of that card via my Rizk account. Its now Tuesday 4/6, my account under identification is saying we are processing your documents.
Come on Rizk this is a ridiculously slow and a painful process for every withdrawal I've made with you.
No excuses, I use other casinos and once your verified that's it all done. Not how it works with Rizk and it drives me round the twist. Every withdrawal is painful, slow, and needs re-verifing again and again.
After this withdrawal hits my bank account that's it. I will not be using Rizk Casino again. 😕

Posted on June 5, 2019

Hello and good evening Nicola,

Thanks for reaching out and sorry to hear that we have been causing you such inconvenience with the verification process.

We do sometimes have to verify you again if a new payment method is added to your account, but in that case, only the new payment method needs to be sent in and approved. I can see that you have provided this document, thanks for your cooperation.

Your account is now fully verified and your withdrawal was sent on the 4th of June. It will arrive in your bank account within 1-3 banking days time. We're sorry about the delay caused due to the verification process but future withdrawals should be smooth now that we have everything we need.

I also noticed when checking your account that the 4th of June was your three-year anniversary with us here at Rizk and that calls for some celebrations. I have added a little something something to your reward section, take a look.

Have a lovely week now and take care until we speak again.

Best regards,
Sebastian
Rizk.com

miad2002 United Kingdom Message
Posted on June 5, 2019

Hi Sebastian,

Thank you for your reply to my complaint.

I have now received my winnings, I am pleased my account is now fully verified. That was a very generous reward/rewards in my account, very much appreciated. I will keep playing at Rizk Casino as you resolved my issues quickly and politely.

All the best Nicola 😊

AskGamblers
Posted on June 6, 2019

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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