Rizk Casino - Delaying tactics

Hi 4KINGIDIOT,

My name is Roger and I am the Rizk Customer Support Manager.

I have looked into your complaint thoroughly and would like to clarify a few points, as I am afraid that there is some misunderstanding.

I am glad to see that our support has been constantly and rapidly answering your questions, and I add correctly. I can confirm that you were correctly informed and of course I do apologise for the mishap with the wrong notification of not having turned over the deposit. I am sorry you got this automated notification which was sent instead of the documentation request. I can also reassure you that we are fully aware of the nature of each of the various ID and other documents from all over the world we receive and I can reconfirm that the blurriness was not due to the bottom right smaller photo but of the quality of the document supplied.

Finally, I can confirm that the withdrawal of $ 650 has been processed and paid out.

I hope to have helped clarify, and take once more the opportunity to apologise for any confusion and reassure you we do operate transparently.

Regards

Roger.

Dear @4kingidiot,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hi Roger . Thanks for your prompt reply. I locked my withdrawal in on 6th Feb and still have not had any withdrawals show in my bank account as of 6.45pm 17 February. I would like clarification on why my locked withdrawal was cancelled due to not wagering my deposit when the following was the case.
Deposited raw $100 into my Rizk account
Won $1300+
Played this down $400 and withdrew $400 ensuring I locked this so I could not play with this money
The withdrawal ($400) was cancelled and put back into my Rizk account even though it was locked (im sure locking the withdrawal is a fair play condition linked into responsible gaming) I have seen this tactic before from casinos to encourage the money to be played vs withdrawing.
As you will be able to see this tactic worked and I played with the $400 but unfortunately for you I won another $1300+ and withdraw $650. This is still not showing in my bank account. I will agree to resolve the complaint when my withdrawal shows in my account and a valid answer is given to why my locked deposit was put back into my Rizk account with a bogus excuse of not wagering my deposit.

Thanks

Please note, I have now received my money into my account. Thanks all. I consider this matter closed but would appreciate an answer to the falsely cancelling a locked deposit Thanks

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.