Absurd Responsible Gambling policy!

account id: 1007888805

support ticket # 89121445

amount: 276000 BDT

Dear AskGamblers team, my account's withdrawal was blocked by 1xbet casino for KYC verification. I sent all the required documents as they asked and successfully passed my security verification on Feb 3. Then the 1xbet casino support team said they sent a message containing my withdrawal code to the address that I provided on my casino account. But it's been over 5 months; I haven't received any letters from them. They didn't provide any tracking number. When I asked them how much more time it takes or to provide me with a tracking number, they replied with the same response as I attached in the screenshot. they didnt sent any code but are just delaying my withdrawal.

Dear Ask Gamblers team, please intervene in this matter with the casino so I can withdraw my funds or get a tracking number or clafication form them, as they don't clarify or respond to the email.

Dear Sir/Madam,

I would like to lodge a formal complaint regarding an unresolved deposit issue with 1xBet.

Despite following all of the operator's instructions and providing every document requested, my issue remains unresolved.

Player ID: 1425176821

Support Query Number: 18290078

Deposit Amount: ₹25,000

Payment Method: UPI QR

UTR: 653504817644

I made a UPI QR deposit of ₹25,000 to my 1xBet account. The amount was successfully debited from my bank account. However, the funds were never credited to my 1xBet account.

I immediately raised Support Query No. 18290078 and submitted all the requested payment proofs.

After reviewing my case, 1xBet informed me that the payment had been blocked by the bank and instructed me to wait 14 banking days. They advised that if the money was not returned during that period, I should submit a PDF bank statement covering the entire waiting period.

I followed these instructions exactly. After 14 banking days, the amount had still not been refunded, and I submitted the requested bank statement.

Instead of resolving the matter, 1xBet informed me that the funds should already have been returned and advised me to contact my bank.

I contacted my bank, which confirmed that the transaction was successfully completed, the funds were debited from my account, and no refund or reversal has been received.

As a result, the ₹25,000 is currently neither in my bank account nor credited to my 1xBet account.

I have repeatedly cooperated with 1xBet's support team and complied with every request, but I have not received any meaningful resolution.

I respectfully request your assistance in investigating this matter and helping me obtain a fair resolution. Specifically, I request that 1xBet be asked to either:

Credit the ₹25,000 to my gaming account if the payment was received by their payment provider, or

Provide official confirmation, along with all relevant transaction details, proving that the payment was rejected or returned so that I can pursue the matter with my bank.

I have provided all supporting documents, including payment screenshots, the UTR details, my bank statement, and my correspondence with 1xBet.

Thank you for your time and assistance. I look forward to your response.

Kind regards,

<full name removed>

Player ID: 1425176821

Dear AskGamblers Team,

I am submitting this complaint because my deposit has not been credited to my 1xBet account even though the payment was successfully completed from my Barq wallet.

1xBet Account ID: < sent to the casino >

Deposit Details:

Amount: SAR 330

Payment Method: Barq Wallet

< transaction details removed >

Date: 25 June 2026

Time: 03:51 AM

The amount was successfully transferred from my Barq wallet to the wallet specified by 1xBet for deposits. However, the funds have never been credited to my gaming account.

I have already contacted 1xBet support and provided all the requested transaction details, but the issue remains unresolved.

I kindly request 1xBet to investigate this deposit, verify the payment, and credit the SAR 330 to my account. If they believe the deposit was not received, I request them to provide a clear explanation supported by official evidence.

I am ready to provide the transfer receipt and any additional documents required to verify my payment.

Thank you for your assistance.

Dear AskGamblers Complaints Team,

I am writing to submit an official complaint against 1xBet regarding a severely delayed withdrawal, a total lack of customer support response, and their failure to provide any payment proof or transaction receipts. It has now been over a month, and the issue remains entirely unresolved.

Here are the details of my account and the disputed transaction:

Casino Username/ID: 1679600061 <email address removed>

Date of Withdrawal Request: 30/05/2026

Withdrawal Amount: 3500 INR

Payment Method Used: Bank Transfer

Current Status in Account: Successful, Paid out

On 30/05/2026, I requested a withdrawal of 3500 via BANK TRANSFER. This payment method matches the exact method I used to deposit. According to 1xBet's terms, the transaction should have been processed within a standard timeframe. However, more than a month has passed, and the funds have not arrived in my personal account.

Furthermore, 1xBet has completely failed to provide a payment receipt, ARN (Acquirer Reference Number), or any transaction reference that would allow me to track this with my bank or payment provider.

Over the last several weeks, I have reached out to 1xBet's support and security teams via email multiple times [mention any other channels like live chat if you used them]. Despite my repeated requests for an update or a transaction receipt, I have received absolutely no reply. My emails are being completely ignored, and I am left entirely in the dark regarding my own funds.

My account is fully verified, all KYC (Know Your Customer) requirements have been met, and I have not violated any terms and conditions.

I request that 1xBet immediately process and release my withdrawal, or provide a valid, official payment receipt with a tracking number so this matter can be resolved.

Thank you for your assistance in mediating this dispute.

Sincerely,

Nirmala

Unable to Withdraw Funds – 1xBet Keeps Rejecting Withdrawals Without Resolution

I am filing this complaint because I have been unable to withdraw my funds from my 1xBet account despite trying every solution suggested by their customer support.

Account ID: 1684230157

Here is what happened:

* My first deposit was made via Banque Populaire bank transfer.

* A few days later, I made another deposit using my Visa card.

* When I tried to withdraw my balance, every withdrawal method was greyed out except Visa.

* However, every time I selected Visa and submitted a withdrawal request, it was immediately rejected with the message: “Declined by operator.”

I contacted customer support multiple times, but I received different and contradictory explanations every time:

* One agent told me to wait 5 hours and try again.

* Another told me to clear my browser cache and cookies.

* Another advised me to make a new deposit using a different payment method, place a bet, and then I would be able to withdraw using that new method.

I followed their instructions.

Today I made another deposit using Skrill, placed bets, and also played in the casino as instructed. However, when I tried to withdraw again, Skrill was also greyed out, leaving me unable to withdraw my funds once again.

Every time I contact support now, they simply tell me to email [email protected] and say the issue will be resolved there.

I have already sent emails to that address but have received no response whatsoever.

At this point:

* I have followed every instruction provided by customer support.

* I have deposited using multiple payment methods.

* I have wagered as instructed.

* I have contacted live support numerous times.

* I have emailed the security department without receiving any reply.

Despite all of this, I still cannot withdraw my own money.

I have attached screenshots of my conversations with customer support, the rejected withdrawal attempts, and my emails to the security department as evidence.

I am asking AskGamblers to help me resolve this issue and have 1xBet enable my withdrawals or process my withdrawal without further delays.

I am facing an unresolved issue with 1xBet regarding a withdrawal of 5050 INR.

1xBet Account ID: 958669201

1xBet Username: venky1322

On 18/05/2026, I submitted a withdrawal request from my 1xBet account. The withdrawal request ID given by 1xBet is 4848796393, and they claim that the payment was processed with UTR 239532639621.

However, the funds have not been credited to my bank account.

After I contacted 1xBet support, they informed me by email that the withdrawal was “successfully completed” from their side and asked me to contact my bank and get a confirmation letter stating that no transaction was received with the provided UTR number.

I contacted my bank, IndusInd Bank, and raised a query through Email. On 9 June 2026, I received an official reply from the bank (Case ID: 86722407) clearly stating that they are unable to fetch the said transaction in their system and have advised me to liaise with the remitter (1xBet). In simple terms, the bank is confirming that there is no such transaction credited to my account against that UTR number.

I have already shared this confirmation with 1xBet support, but my issue is still not resolved, and the amount of 5050 INR is missing. I am stuck between the bank and 1xBet, while my money is neither returned to my betting account nor credited to my bank account.

Today, on 25 June 2026, this issue is still unresolved.

I request that AskGamblers please intervene in this case and help me get my funds back from 1xBet.

I can provide:

1. Screenshot of 1xBet email confirming the UTR and withdrawal details

2. Screenshot/email from IndusInd Bank confirming that they do not see any transaction for UTR 239532639621

3. Any additional account, Bank Statement, or transaction details required for verification

I just want my 5050 INR either credited to my bank account or returned to my 1xBet balance.

My 1xbet ID is 226309735.

I made a deposit of 13000 rupees on 19th June 2026, and it's been more than 3 days, and I haven't received my deposit in my ID.

I have raised a query with them regarding this. I am not getting any response from their consumer support.

Query number: 18347153

Date and time of query: 19/06/2026/16:13

Transaction method: PayZapp

Transaction date and time: 19/06/2026 / 18:05

Amount: 13000,00

Currency: INR

Your player ID: 226309735

Your payment details: 76****es

Agent's payment details: paytm.s2erls9@pty

Unique transfer number: 208828508465

1xBet's customer support is so poor that they don't even listen to what we are saying and hang up right away. I am not getting any help from them.