I emailed Palace of Chance on 13 May 2018 to ask to be immediately permanently excluded, as I'm struggling with impulsive gambling . I had a reply to acknowledge that my email had been received. (See below sorry couldn't attach)
31 May 2018, 18 days later, they have accepted three deposits from me totaling $90. I don't believe Palace of Chance has co-operated with my self exclusion request in a timely manner, have ignored or is delaying my request and is not a casino which promotes responsible gaming, I would like a refund on my deposits.
Sun 13/05/2018 18.49
Hi palace of chance
My username is (username)
Please can you permenantly self exclude me from your online casino for the maximum period as i no longer wish to gamble online and putting blocks in place
Palace of Chance Support
Sun 13/05/2018 18:49
Please reply directly to this message
Thank you for contacting Place of Chance Casino.
We have received your email and are assigning it to a casino representative. You can expect to receive a response from us within five (5) business days.
To help track your inquiry we have generated a reference number. Your reference # for the email you just sent is # 1422576 .
You can reply directly to this mail for any further communication with Place of Chance Customer Support Center in regards to this issue.
Palace of Chance Customer Support Center
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