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Palace of Chance Casino - Permanent self-exclusion request totally ignored, refund declined

UNRESOLVED
LondonWag Seychelles
posted on June 1, 2018.

Hi AskGamblers,

I emailed Palace of Chance on 13 May 2018 to ask to be immediately permanently excluded, as I'm struggling with impulsive gambling . I had a reply to acknowledge that my email had been received. (See below sorry couldn't attach)
31 May 2018, 18 days later, they have accepted three deposits from me totaling $90. I don't believe Palace of Chance has co-operated with my self exclusion request in a timely manner, have ignored or is delaying my request and is not a casino which promotes responsible gaming, I would like a refund on my deposits.
Email correspondence:

(Name)
Sun 13/05/2018 18.49
[email protected]­ala­ceo­fch­anc­e.com
Hi palace of chance
My username is (username)
Please can you permenantly self exclude me from your online casino for the maximum period as i no longer wish to gamble online and putting blocks in place
Thanks,
(Name)
(address)


Palace of Chance Support
Sun 13/05/2018 18:49
(Name) (Email)
Please reply directly to this message
Dear (Name)
Thank you for contacting Place of Chance Casino.

We have received your email and are assigning it to a casino representative. You can expect to receive a response from us within five (5) business days.

To help track your inquiry we have generated a reference number. Your reference # for the email you just sent is # 1422576 .

You can reply directly to this mail for any further communication with Place of Chance Customer Support Center in regards to this issue.

Sincerely,

Palace of Chance Customer Support Center
USA or Canada:
Toll Free: 1-888-262-5515
www.pa­lac­eof­cha­nce.com

This email is a service from Your Casino Support . Delivered by Zendesk

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