Ag Awards

Refund from Casino770

Complaint Info
Disputed casino NetBet Casino
Reason Refund declined
Amount £ 30
Posted on July 15, 2015

I tryed to withdraw my money which didnt work and was told i had to deposit £30 to make a withdrawal, which i was fine with and went ahead and done.

Later that day i tried to withdraw my moeny and it wouldnt let me so i contacted them and they said they would deal with it.

Then i got an email saying it was fixed, so i tried again and still it didnt work!

So i asked for a refund of just the £30 which i had to work very hard to get... then 'Gerard' told me i could get it if i withdrew it but now it is still not letting me?

All i want is my £30 back!!

Posted on July 25, 2012

 Are there any news in this case? We are informed that casino tried to contact a player, but without success.

Posted on July 8, 2015

This case has been reopened upon casino’s request and we would like to give it one more chance for a successful resolution.
We have been informed by the casino management that your refund was paid. Please confirm.

Posted on July 11, 2015

Dear @NathanG90,
It's a nice practice to confirm if your complaint is resolved or not, thank you.

Posted on July 15, 2015

Based on evidence that we received from a casino management we can confirm that player was paid in full. We consider this complaint resolved and closed.

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