Complaint #3 Reef Club Casino

Reef Club Casino chicane with documents

By Andromed90

12 years ago

Message on forum

I have won at reef Casino 700Euro and before I could make an withdraw, they deactivated. I have send my passport. But they don`t accept my passport and want to have the Birth Certificate. That is too much and chicane. I can send my pasport, utility bills, but not documents, which I did not have and it is absolutely unaccetable that I have to got local Registry Office or something to ask for documents, only because an Online Casino company chicanes their customer.

Disputed Casino Reef Club Casino

Reason Verification issues

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Reef Club Casino Complaint Stats

Resolved 0 / 2

Avg. Amount N/A

Avg. Complaint Duration 4 days

Avg. Response Time 6 days

Reef Club Casino Complaints

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Reef Club Casino blocked my account and winnings

Hello everyone.
I want to tell you about my problem with 888 holding. Basically, I have an account in their system for over 6 months. Last time I used their promotion, completed wagering requirements and won 2150 euros. After some annoying delays my account was permanently blocked without any normal (adequate) explanation. Reef Club Support manager claimed that I "have attempted to take advantage of our generosity as regards to the awarding of bonuses", which is an obvious lie in an attempt to steal my legitimately won funds. After some discussion I was told that I would not get any money except for my deposit, which, as it turns out, is not true either.

This is totally unacceptable. 2150 euros it is a real lot of money, so I want it back.

Unresolved