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Reef Club Casino blocked my account and winnings

Complaint Info
Disputed casino Reef Club Casino
Reason Declined payment
Posted on May 16, 2014

Hello everyone.

I want to tell you about my problem with 888 holding. Basically, I have an account in their system for over 6 months. Last time I used their promotion, completed wagering requirements and won 2150 euros. After some annoying delays my account was permanently blocked without any normal (adequate) explanation. Reef Club Support manager claimed that I "have attempted to take advantage of our generosity as regards to the awarding of bonuses", which is an obvious lie in an attempt to steal my legitimately won funds. After some discussion I was told that I would not get any money except for my deposit, which, as it turns out, is not true either.

This is totally unacceptable. 2150 euros it is a real lot of money, so I want it back.

Posted on November 13, 2012

Hi Ivanro,

Can you please send me an email with your username, full name and email address for Reef Club Casino and I will look into the issue.

My email address is rachel.he­[email protected]­888­hol­din­



Posted on November 13, 2012

Rachel, I sent you an e-mail, hope you will help me to solve this problem.

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