Complaint #4 Red Spins Casino

Gaming crash and account block closures

By robbit

4 years ago

Contacted redspins customer service 30.04/.2021 for a gaming issue. Assured me they would investigate and get back to me,. free spins crashed on 88 fortunes (scientific games) with an accumulated win of £326.40 and one spin to come...contacted customer service to raise an issue and continuously been in contact for 8 weeks with no resolution. Customer service now have blocked my account and I cannot access live chat. Their customer service number does not exist/ disconnected. Only way to contact them is via email and I receive a stock answer and "ill reach out to the relevant department" This has been continuing since the 30th April and my account is still blocked, customer complaint raised and no action taken/. I have kept all 8 weeks+ of my email trails as evidence.

Disputed Casino Red Spins Casino

Reason Account closure

Amount £326.4

Discussion

AskGamblers

• Support Team

4 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

robbit

4 years ago

Redspins Casino has been in touch and arranged a refund via my deposit method. 9 weeks after my initial request for customer service.

I am happy for this complaint to be closed.

AskGamblers

• Support Team

4 years ago

Dear @robbit,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Red Spins Casino

• Representative

4 years ago

Dear ROBBIT

I arranged for one of our VIP Managers to give you a call, which I believe has happened now? We are sending the balance that you had on 88 Fortunes, to the last deposit method that you used.

I hope that has resolved things and apologise for any inconvenience caused.

Thanks for your cooperation.

Red Spins Casino Complaint Stats

Resolved 2 / 2

Avg. Amount $227

Avg. Complaint Duration 4 days

Avg. Response Time 2 days

Red Spins Casino Complaints

See all complaints for this casino

Account blocked and no response

On Tuesday 6th of July I made 2 deposits on red spins. I have made 5-6 deposits on this site in the past and have made 1 cash out also. After depleting my cash balance, I continued to use the bonus money I had won from free spins from a previous bonus offer. Immediately after my cash funds were gone, my account was instantly blocked. Leaving £66 in bonus funds on my account. I was asked to verify my identity. I sent in my drivers license, a bank statement and the front and back side of my deposit method. 24 hours later When trying to access games, I had a pop up message that wanted me to provide a source of income evidence. As I am unemployed and care for my son full time and currently studying, I have had to send in 3 months of bank statements, each showing a payment made to me for my receipt of the benefits I recieve. I did not want to have to share this very sensitive information with an online casino. 5 days have passed and I have heard nothing. I have received no emails updating me on this issue nor have i received a reply to 2 emails I have sent in regards to my account. The bonus funds in my account are due to expire, and I feel red spins and delaying the verification of my source of funds proof on purpose. I would like to know when my account will be verified and when I will be able to use the bonus money that is locked into my account.

Resolved