Mark all as read

Settings

Notifications
Casino Complaints

My withdrawal should have been processed but I still haven't received the funds


1 day ago
I received a deposit bonus, played, and then requested a withdrawal of my full balance of €5,255.

Although I was told that the withdrawal had been completed, I still haven’t received the funds. The money should have reached my account by now.

Please help me receive my winnings in full without further delays.
Disputed Casino Rapter Casino
Reason Other
Amount €5255

Discussion

69 hours left for taiappu to respond.
User name

Dear @taiappu,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Hello,

I’ve taken a look into this for you and can see that your withdrawal was successfully processed yesterday, with another withdrawal also processed today.

The withdrawal processed yesterday should have reached you by now. If you have not yet received it, please reach out to our Support Team and they will be happy to look into this further for you.

Thank you for your patience and understanding, and I hope everything reaches you shortly!
User name loyalty-level-2
Thank you for your help last time. This may take a while again, but I would appreciate your support until everything is resolved.

Rapter Casino Complaint Stats

Resolved N/A
Avg. Amount N/A
Avg. Complaint Duration N/A
Avg. Response Time N/A