Complaint #176 Rajabets Casino

Verification pending for 15 days now

By parvxverma

1 year ago

Dear AskGamblers Support Team,

I am writing to file a formal complaint against RajaBets regarding a pending withdrawal of Rs. 97,000, which has now been delayed for over 15 days.

I had initially requested the withdrawal, and it was accepted by RajaBets. However, to my surprise, after one day, I received an email stating that the withdrawal had been declined. There was no proper explanation provided for this action.

Since then, I have completed the full KYC verification process, and submitted all the necessary documents and photographs as requested by the platform. Despite this, my account has still not been verified, and the withdrawal remains pending.

I urgently need these funds, and this ongoing delay is causing a lot of stress and inconvenience.

Additionally, the customer support is entirely automated, and every time I try to seek assistance, I receive the same repetitive responses with no real resolution or human interaction. I have also sent multiple emails to their support team, but none of them have been responded to.

It appears as though this delay is being done intentionally, to prevent me from accessing my own money, which is extremely frustrating and unfair.

I request AskGamblers to kindly intervene and help get this matter resolved at the earliest. I am also attaching screenshots and documents as proof of my communication and verification attempts.

Thank you for your support

Disputed Casino Rajabets Casino

Reason Delayed payment

Amount ₹97000

Discussion

AskGamblers

• Support Team

1 year ago

Dear @parvxverma,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Rajabets Casino

• Representative

1 year ago

Dear All,

It is reported that the users verification process was already completed. We request this case tobe closed.

Regards,
Team Rajabets

parvxverma

1 year ago

Subject: Urgent Complaint Regarding Unjust KYC Rejection – Immediate Resolution Requested

Dear Rajabets Support Team,

I am writing to express my deep frustration and disappointment regarding the rejection of my KYC verification on your platform. Despite submitting all required documents correctly and in accordance with your guidelines, my KYC was rejected without any explanation or reasoning provided.

This lack of transparency is highly concerning. I have complied with every step of your process, and after the initial rejection—which I believe was entirely unwarranted—I have already re-submitted the documents for verification. However, I am yet again left in the dark, with no update, no response, and no clarity from your end.

As a responsible user, I have done everything expected of me. If this issue is not resolved promptly, I will be forced to view this as a potentially fraudulent act on behalf of your platform—especially given the lack of communication, clarity, and action.

I request the following immediately:
1. A detailed explanation for the initial rejection of my KYC.
2. A status update on my current KYC submission.
3. A guaranteed timeframe within which this matter will be resolved.

If I do not receive a satisfactory response or resolution within a reasonable time, I will have no choice but to take this issue forward through formal legal channels and file a complaint with relevant financial and consumer protection authorities.

This matter demands urgent attention. I expect professionalism and transparency in your response.

Sincerely,

parvxverma

1 year ago

rajabets please respond i urgently need the money

Rajabets Casino Complaint Stats

Resolved 116 / 116

Avg. Amount $2,200

Avg. Complaint Duration 14 days

Avg. Response Time 3 days

COMPLAINT REFERRED BY AGCCS PARTNER Daily-Freespins (255)

Rajabets Casino Complaints

See all complaints for this casino

Withdrawal is keeping in delay intentionally

Hi Team,

I need quick help regarding my withdrawals. It's been 5 days now they are keeping my withdrawal in waiting state and declining again and again. When I ask the customer care they keep saying the same thing: it will in queue or bank side problem or we are working on it. Seems they are planning to distract the player mind and get them lost. Please do needful. I have taken a loan for the recovery and that amount got blocked. Total amount 2.85 lakhs, which is stuck there. Username: < username removed >

50h left

₹285,000

Delay in verification

Rajabets is not responding to solve the issue. Documents were uploaded over one month ago and are still waiting. No reply from email support and live support is always saying documents are in queue. They said they are not responsible for the verification process and they can not do anything in this matter. Live support agents do not reply to every question. Please check with them. User id - #18498

28h left

₹46,518

Verification pending and withdrawal stuck

I had started using Rajabets last month and was able to deposit and withdraw without any hassles a few times. After a while I tried to withdraw 35000. It got rejected and I was told to verify my account. I promptly provided them with my documents on 25th of May 2026. It has been pending since then and I have always gotten the same response from their chat support. They say that my documents have been queued for verification and that I should wait. I have heard this exact same response every day since 25th of May. 10 days have passed now and my funds of 35000 are stuck on the website. I’m actually going to be in loss even after my withdrawal of 35000 goes through. I request askgamblers to intervene and resolve this issue. This practice by Rajabets needs to be called out again and again.

Resolved

₹35,000

Rajabet Casino - Deposit of 50k INR not credited

i would like to lodge a complaint regarding a deposit of ₹50,000 made on the Rajabets platform.

On 31 May 2026 at 10:53 am, I made a deposit of ₹50,000 to the beneficiary bank account that was provided directly on the Rajabets platform for making deposits. More than 48 hours have passed, but the amount has still not been credited to my Rajabets account.

Since the transaction, I have contacted Rajabets multiple times through their live chat support and telegram support. However, every time I ask for an update, I receive the same copy-pasted response asking me to wait for 2–4 more hours. No meaningful update or resolution has been provided.

To assist them in verifying the transaction, I have already submitted all the required proof multiple times, including payment receipt/screenshot, latest bank statement PDF, bank statement video recording, and screenshot of the beneficiary account details provided by Rajabets at the time of payment.

Despite providing all the requested documents repeatedly, the issue remains unresolved. Additionally, I have sent emails to their support team, but I have not received a single response from them.

I request an immediate investigation into this matter and a clear update regarding the status of my ₹50,000 deposit. If the amount cannot be credited, I request a full explanation and prompt resolution.

Thank you.

Resolved

₹50,000

Deposit of 10000 INR not credited

I made a deposit of ₹9,999.80 on 27 May 2026 to Rajabets through UPI, but the amount has still not been credited to my gaming account.

I have already provided all the required proof to their support team, including:

- Bank statement

- Video recording of my bank app

- Video recording of the payment app

- UPI transaction details and reference number

Despite submitting all the evidence, the issue is still unresolved and my deposit has not been added to my account. The support team keeps delaying the process without giving a proper resolution.

Deposit Details:

- Amount: ₹9,999.80

- Date: 27 May 2026

- UPI Ref No: 306913993840

- Recipient UPI ID: boim-423214920374@boi

I request that AskGamblers help resolve this issue and ensure that Rajabets credits my deposit

I'm just getting the same repeated replies every time

Resolved

₹10,000

Verification waiting since very long time

This is my final request regarding my account.

It has been over one month since I submitted my KYC documents, and my account is still showing 'pending'. Due to this, I am unable to withdraw my funds.

I have already contacted live support multiple times, sent several emails, and even raised the issue publicly, but I am only receiving repeated generic responses like please wait, without any clear timeline or resolution
Please check and resolve my issue as soon as possible

21h left

₹92,456

Complaint regarding non credited funds

Dear RajaBets Support Team,

I am writing to raise a complaint regarding a payment of ₹21,000 made on 17th May 2026 at 08:34 PM, which is still not reflecting in my RajaBets account.

Transaction Details:

Amount: ₹21,000

Date & Time: 17th May 2026, 08:34 PM

Payment Method: CRED Wallet (UPI)

UPI Transaction ID: 613707483889

Transaction ID: c0cfa558-5f1b-461c-8540-870f849e5790

Paid To UPI ID: 8529813465@okbizaxis

The payment was successfully debited from my account, and the status shows that the amount has been credited to the recipient's bank. However, the amount is still not reflecting in my RajaBets wallet/account.

I have taken multiple follow-ups with your support team, but every time I am being asked to wait 4 hours, 6 hours, or 7 hours, with repeated responses stating, “We are checking”. It has now been a significant delay, and the issue still remains unresolved.

I request you to urgently investigate this matter and credit the amount of ₹21,000 to my RajaBets account immediately or provide a proper resolution/update regarding the transaction status.

Please treat this as a priority complaint.

Resolved

Verification not completed and withdrawal request rejected

Dear Rajabets (User ID: < sent to the casino >, Account ID: < sent to the casino >).

I am writing this to express my extreme frustration regarding the rejection of my withdrawal requests (₹50,000 and ₹15,000).

I registered on Rajabets because of its high ratings on Google, but this experience is turning out to be like dealing with an unreliable local bookie.

I have already submitted all my documents to your official email ID , but there has been no response .

Here is the complete summary of my case and documents already submitted:

Nature of Winnings: My total balance is ₹1,09,301.50. I want to state clearly that I won this amount purely through Cricket Multibets in the Sportsbook.

I have NOT played any casino games and I have NOT used any bonuses. This is my hard-earned cash money. Current Location: I am currently working in Qatar. I have been completely transparent about my residency from the start. Documents Already Emailed:

I have already provided the following to your official support channel: Indian Identity: Aadhaar Card (Front & Back) and PAN Card.Work & Residency Proof: My Qatar ID and my Indian Passport (sent to verify my current location in Qatar).Mandatory Selfie: A clear photo of me holding my Original ID Card along with a white paper where "RAJABETS" and the Current Date are clearly handwritten. Transaction Evidence: Screenshots of all my Deposits and my Winning Cricket Bet Slips.Despite me providing every single proof required for a professional KYC process, my withdrawals were rejected.

This is highly unprofessional. I am attaching EVERYTHING again to this email (Aadhaar, PAN, Qatar ID, Passport, Date-verified Selfie, and Bet Slips). I demand that you verify my account immediately and process my pending withdrawals without any further excuses. If Rajabets is truly a top-rated platform, prove it by resolving this now.

User ID: < sent to the casino >

Resolved

Account verification is pending and withdrawal is on hold

I have been facing withdrawal issues on Rajabets for the last 14 days. They keep my withdrawal requests pending for several days and then eventually cancel them. Whenever I contact live chat support, they tell me to wait for some more time and claim that the withdrawal will be processed successfully soon. They also repeatedly said that the funds had already been deducted from their bank account and that the delay was caused by temporary bank server issues. However, not a single withdrawal was completed successfully, and all of them were eventually cancelled.

Four days ago, after cancelling all my withdrawal requests, they informed me that I needed to complete verification for my Rajabets account. I submitted all the documents they requested immediately, but my verification has still been pending for the last 4 days without any update.

When I contact live chat support, they do not provide any clear response regarding my withdrawals or verification status. Instead, they encourage me to place more bets and lure me into continuing to gamble by tempting me with the possibility of gaining more winnings rather than resolving my withdrawal issue.

42h left

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Verification delay

My Id : < sent to the casino >

I am making deposits in Rajabets from last 1 month. 10 days back after I won 20k and tried to withdrawl they rejected my withdrawl and asked for verification. Even after sending all the documents clearly, they are still not completing the verification. When ever I contact them they have been telling something that the documents are in queue and they can't do anything, and they are asking me to play until verification is done. It seems like they don't want to complete the verification until I lose the amount that I won. "Ask Gamblers" please help me to get my funds soon, you are my only hope.

Resolved

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