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Withdrawal stuck for 6 months despite full KYC verification No resolution from Rajabets


3 months ago
I am writing this complaint regarding my withdrawal which has been stuck for the last 6 months.

Rajabets requested KYC verification documents from me, and I have submitted all required documents including ID proof, address proof, payment method proof, and any additional verification requested.

Even after submitting everything, my account remains under “security review” for 6 months with no clear explanation. Customer support repeatedly says that they cannot help and that only the security department handles this matter. However, I have not received any proper timeline, reason, or resolution.

It is unreasonable to keep funds on hold for such a long period without providing a valid explanation. I request AskGamblers to intervene and help resolve this matter and release my withdrawal as soon as possible.

I am willing to provide all proof including screenshots of emails, chat conversations, and verification submissions.
Disputed Casino Rajabets Casino
Amount ₹86229

Discussion

User name

Dear @Akshit07,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name loyalty-level-1
I will upload my documents again .
User name

Dear @Akshit07,

The AskGamblers Complaint Team is kindly asking you to assist the Rajabets Casino team further and send the required verification paperwork.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.

Should you refuse sending the required verification paperwork, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.

User name
Dear All,

There is no correct verification document sent by the user yet.

Kindly go through the verification page and kindly provide the documents as per the example given on Verification page.

Regards,
Team Rajabets

Rajabets Casino Complaint Stats

Resolved 112 / 112
Avg. Amount $2,031
Avg. Complaint Duration 14 days
Avg. Response Time 3 days

Rajabets Casino Complaints

See all complaints for this casino
Verification not completed and withdrawal request rejected

Dear Rajabets (User ID: < sent to the casino >, Account ID: < sent to the casino >).

I am writing this to express my extreme frustration regarding the rejection of my withdrawal requests (₹50,000 and ₹15,000).

I registered on Rajabets because of its high ratings on Google, but this experience is turning out to be like dealing with an unreliable local bookie.

I have already submitted all my documents to your official email ID , but there has been no response .

Here is the complete summary of my case and documents already submitted:

Nature of Winnings: My total balance is ₹1,09,301.50. I want to state clearly that I won this amount purely through Cricket Multibets in the Sportsbook.

I have NOT played any casino games and I have NOT used any bonuses. This is my hard-earned cash money. Current Location: I am currently working in Qatar. I have been completely transparent about my residency from the start. Documents Already Emailed:

I have already provided the following to your official support channel: Indian Identity: Aadhaar Card (Front & Back) and PAN Card.Work & Residency Proof: My Qatar ID and my Indian Passport (sent to verify my current location in Qatar).Mandatory Selfie: A clear photo of me holding my Original ID Card along with a white paper where "RAJABETS" and the Current Date are clearly handwritten. Transaction Evidence: Screenshots of all my Deposits and my Winning Cricket Bet Slips.Despite me providing every single proof required for a professional KYC process, my withdrawals were rejected.

This is highly unprofessional. I am attaching EVERYTHING again to this email (Aadhaar, PAN, Qatar ID, Passport, Date-verified Selfie, and Bet Slips). I demand that you verify my account immediately and process my pending withdrawals without any further excuses. If Rajabets is truly a top-rated platform, prove it by resolving this now.

User ID: < sent to the casino >

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23h left
₹109,301