Withdrawal stuck for 6 months despite full KYC verification No resolution from Rajabets
Rajabets requested KYC verification documents from me, and I have submitted all required documents including ID proof, address proof, payment method proof, and any additional verification requested.
Even after submitting everything, my account remains under “security review” for 6 months with no clear explanation. Customer support repeatedly says that they cannot help and that only the security department handles this matter. However, I have not received any proper timeline, reason, or resolution.
It is unreasonable to keep funds on hold for such a long period without providing a valid explanation. I request AskGamblers to intervene and help resolve this matter and release my withdrawal as soon as possible.
I am willing to provide all proof including screenshots of emails, chat conversations, and verification submissions.
Dear @Akshit07,
Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.
Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.
Thanks in advance for your cooperation.
Dear @Akshit07,
The AskGamblers Complaint Team is kindly asking you to assist the Rajabets Casino team further and send the required verification paperwork.
Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.
Should you refuse sending the required verification paperwork, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.
Thanks for your cooperation.
There is no correct verification document sent by the user yet.
Kindly go through the verification page and kindly provide the documents as per the example given on Verification page.
Regards,
Team Rajabets
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