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Withdrawal Pending Due to Verification Delay


5 months ago
I am writing to submit a complaint regarding my account verification and withdrawal delay at Rajabets Casino.

I submitted my KYC documents on 15 February 2026 as requested (front and back of ID and selfie with ID). Customer support confirmed that my documents were successfully queued and are under review by the Risk Department.

However, my verification is still pending and I am unable to withdraw my funds. I have contacted support multiple times and received only standard responses asking me to wait.

My account is active and I can continue playing, but withdrawals are restricted until verification is completed. I kindly request AskGamblers team to assist in resolving this matter and ensuring a fair and timely verification process.

I am willing to provide any additional information if required.

Thank you.
Screenshot_2026-02-18-10-12-40-75_e307a3f9df9f380ebaf106e1dc980bb6.jpg Screenshot_2026-02-18-10-47-59-80_40deb401b9ffe8e1df2f1cc5ba480b12.jpg Screenshot_2026-02-18-10-47-48-96_40deb401b9ffe8e1df2f1cc5ba480b12.jpg
Disputed Casino Rajabets Casino
Amount ₹71705.22

Discussion

User name

Dear YASVANTH,

Following the submitter’s request, the complaint has been rejected.

User name loyalty-level-1
Hello,

I would like to withdraw my complaint regarding my Rajabets account verification.

The issue has been I no longer wish to continue with the complaint. Therefore, I kindly request that my complaint be closed and removed from your records.

Thank you for your time and assistance.

Regards,
Yasvanth S
User name loyalty-level-1
Dear AskGamblers Team and Rajabets,

Thank you for your response.

I have already contacted support multiple times via email and live chat but have not received any clear update regarding my verification.

Kindly review my case internally and provide a specific update on the status of my account verification, as this matter has been pending for a considerable time.

I look forward to a proper resolution.

Regards,

Yasvanth S
User name
Dear All,

Let us check this matter. For any query please reach out to [email protected]

Regards,
Team Rajabets

Rajabets Casino Complaint Stats

Resolved 119 / 119
Avg. Amount $2,242
Avg. Complaint Duration 15 days
Avg. Response Time 3 days

Rajabets Casino Complaints

See all complaints for this casino
Unreasonable delay in the account verification process

Hi AskGamblers Team,

I am submitting this complaint regarding the unreasonable delay in the account verification process on my Rajabets account.

My Rajabets account currently has an available balance of approximately ₹7,27,000. To access my funds, I was instructed to complete the account verification process before withdrawals could be processed.

I promptly submitted all the requested verification documents. However, it has now been six days, and my verification status is still showing "Waiting." Despite contacting the live support team multiple times, I have not received any meaningful assistance. I have only been advised to wait.

I have fully complied with all verification requirements and have provided every document requested by Rajabets. The continued delay is preventing me from accessing my own funds and has caused significant inconvenience.

I have attached all the relevant supporting documents and evidence, including the requested verification documents, screenshots, and other proofs related to my account and verification process. I kindly request that these be reviewed while investigating my complaint.

I respectfully request that AskGamblers assist in resolving this matter by contacting Rajabets and encouraging them to:

Complete my account verification without any further unnecessary delay.

Enable withdrawals from my account immediately after verification is completed.

I appreciate AskGamblers' assistance in helping to resolve this matter fairly and promptly.

Chart Pointer
28h left
₹727,000
Urgent complaint regarding delayed payout and prolonged verification process

Dear Sir/Madam,


I would like to formally raise a complaint regarding a payout that has been delayed for more than six months on my Rajabets account.


Account Details:


* Username:< sent to the casino >

* User ID: < sent to the casino >


After winning an amount exceeding one million, my withdrawal was placed on hold and I was informed that additional verification was required before the payout could be processed. While I fully understand and respect the need for verification procedures, I am concerned about the timing and duration of this process.


Prior to this significant win, I had deposited funds, played regularly, and successfully received several withdrawals from my account without being asked to complete any additional verification. It was only after winning this substantial amount that my payout was suspended and subjected to an extended verification review.


Over the past six months, I have submitted the requested documents and have repeatedly followed up through email and customer support channels. Unfortunately, each inquiry has resulted in the same generic response advising me to wait, without any clear explanation, timeline, or update regarding the status of my payout.


I believe that a six-month delay is unreasonable, particularly given that I have cooperated fully with all verification requests. The continued withholding of my winnings without a clear resolution has caused significant frustration and concern.


I respectfully request your assistance in reviewing this matter and ensuring that my verification process is completed promptly so that my outstanding payout can be released without any further delay.


I would greatly appreciate a detailed update on the status of my account review, the reason for the prolonged delay, and a clear timeframe for resolution.


Thank you for your attention to this matter. I look forward to your prompt response and a fair resolution.


Yours faithfully,


lkgounder

< id sent to the casino >

Status rejected Rejected
₹1,352,000,000