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Verification waiting since very long time


3 weeks ago
This is my final request regarding my account.

It has been over one month since I submitted my KYC documents, and my account is still showing 'pending'. Due to this, I am unable to withdraw my funds.

I have already contacted live support multiple times, sent several emails, and even raised the issue publicly, but I am only receiving repeated generic responses like please wait, without any clear timeline or resolution
Please check and resolve my issue as soon as possible
Disputed Casino Rajabets Casino
Amount ₹92456

Discussion

55 hours left for Rajabets Casino to respond.
User name loyalty-level-1
Dear Team Rajabets,

It has been almost a month since my KYC verification process started, and my account is still not fully verified. I am becoming increasingly frustrated with the prolonged delay.

About a week ago, my identity document and selfie were successfully approved. Immediately after that, as requested by your support team, I submitted my 6-month bank statement. However, I have not received any update regarding my verification status since then.

Even today, I continue to receive the same generic response. I have fully cooperated with the verification process and have submitted all requested documents.

I kindly request you to complete my verification and restore my withdrawal access as soon as possible.

Thank you.

Regards,
Dvfilmx
User name
Dear All,

The documents that the user has provided are waiting for an update by the authorized departments end. We are in contact for the results, we will inform according to the result of the current process.

For any further query please reach out to [email protected]

Regards,
Team Rajabets
User name

Dear Rajabets Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

User name loyalty-level-1
Dear Team Rajabets,
My selfie and identity verification have already been approved. As requested by live support, I have now also uploaded my 6-month bank statement.
I have provided all requested documents and fully cooperated with the verification process. My withdrawal is still blocked, so I kindly request that my account be verified and my withdrawal access restored as soon as possible.
Regards,
Dvfilmx

Rajabets Casino Complaint Stats

Resolved 116 / 116
Avg. Amount $2,200
Avg. Complaint Duration 14 days
Avg. Response Time 3 days

Rajabets Casino Complaints

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Verification not completed and withdrawal request rejected

Dear Rajabets (User ID: < sent to the casino >, Account ID: < sent to the casino >).

I am writing this to express my extreme frustration regarding the rejection of my withdrawal requests (₹50,000 and ₹15,000).

I registered on Rajabets because of its high ratings on Google, but this experience is turning out to be like dealing with an unreliable local bookie.

I have already submitted all my documents to your official email ID , but there has been no response .

Here is the complete summary of my case and documents already submitted:

Nature of Winnings: My total balance is ₹1,09,301.50. I want to state clearly that I won this amount purely through Cricket Multibets in the Sportsbook.

I have NOT played any casino games and I have NOT used any bonuses. This is my hard-earned cash money. Current Location: I am currently working in Qatar. I have been completely transparent about my residency from the start. Documents Already Emailed:

I have already provided the following to your official support channel: Indian Identity: Aadhaar Card (Front & Back) and PAN Card.Work & Residency Proof: My Qatar ID and my Indian Passport (sent to verify my current location in Qatar).Mandatory Selfie: A clear photo of me holding my Original ID Card along with a white paper where "RAJABETS" and the Current Date are clearly handwritten. Transaction Evidence: Screenshots of all my Deposits and my Winning Cricket Bet Slips.Despite me providing every single proof required for a professional KYC process, my withdrawals were rejected.

This is highly unprofessional. I am attaching EVERYTHING again to this email (Aadhaar, PAN, Qatar ID, Passport, Date-verified Selfie, and Bet Slips). I demand that you verify my account immediately and process my pending withdrawals without any further excuses. If Rajabets is truly a top-rated platform, prove it by resolving this now.

User ID: < sent to the casino >

Status solved Resolved