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Verification pending since Long


2 years ago

Dear AskGamblers Team ,

When I tried to withdraw my money it was cancelled and verification was placed on 24th Sept 2023. I submitted the required document on the same day but till now it's not yet updated. When I contact the support team they say there is no concrete time period( this is not the correct way to say when we ask about a timeline).

My user ID is < username removed >

I am in need of money urgently and my deposit is stuck in Rajabets.

Please advise/help.

Note: they do not provide any reference number for verification.

Disputed Casino Rajabets Casino

Discussion

User name

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Rajabets Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

User name
Hello Askgamblers And CHIDANANDBS

User have violated Rajabets Terms and Conditions and AML policy,

https:­//r­aja­bet­s.c­om/­en/­pag­es/­ter­ms-­and­-co­ndi­tions

3.1. Single Account
12.3. Anti-Money Laundering & Counter-Terrorist Financing

As user have agreed and received his refund of 100,000 INR on 17/10/2023, we kindly request this case to be closed.

Best regards,
Team Rajabets
User name loyalty-level-2
Hello Askgamblers,

I have not violated any policy. Please help me to get my money.
User name
Hello Askgamblers,

Relevant details are shared through e-mail, for your information.

Rajabets Casino Complaint Stats

Resolved 116 / 116
Avg. Amount $2,200
Avg. Complaint Duration 14 days
Avg. Response Time 3 days

Rajabets Casino Complaints

See all complaints for this casino
Verification not completed and withdrawal request rejected

Dear Rajabets (User ID: < sent to the casino >, Account ID: < sent to the casino >).

I am writing this to express my extreme frustration regarding the rejection of my withdrawal requests (₹50,000 and ₹15,000).

I registered on Rajabets because of its high ratings on Google, but this experience is turning out to be like dealing with an unreliable local bookie.

I have already submitted all my documents to your official email ID , but there has been no response .

Here is the complete summary of my case and documents already submitted:

Nature of Winnings: My total balance is ₹1,09,301.50. I want to state clearly that I won this amount purely through Cricket Multibets in the Sportsbook.

I have NOT played any casino games and I have NOT used any bonuses. This is my hard-earned cash money. Current Location: I am currently working in Qatar. I have been completely transparent about my residency from the start. Documents Already Emailed:

I have already provided the following to your official support channel: Indian Identity: Aadhaar Card (Front & Back) and PAN Card.Work & Residency Proof: My Qatar ID and my Indian Passport (sent to verify my current location in Qatar).Mandatory Selfie: A clear photo of me holding my Original ID Card along with a white paper where "RAJABETS" and the Current Date are clearly handwritten. Transaction Evidence: Screenshots of all my Deposits and my Winning Cricket Bet Slips.Despite me providing every single proof required for a professional KYC process, my withdrawals were rejected.

This is highly unprofessional. I am attaching EVERYTHING again to this email (Aadhaar, PAN, Qatar ID, Passport, Date-verified Selfie, and Bet Slips). I demand that you verify my account immediately and process my pending withdrawals without any further excuses. If Rajabets is truly a top-rated platform, prove it by resolving this now.

User ID: < sent to the casino >

Status solved Resolved