Subject: Rajabets Verification Delay – User ID:< sent to the casino >
Message:
My name is< removed name >, registered with Rajabets using email < email sent to the casino >
I submitted all required KYC documents, but my account verification is still pending. I contacted support multiple times with no proper response. This delay is stopping me from withdrawing my winnings.
Please help escalate this issue and get it resolved as soon as possible.
Thank you.
Dear @Ma324509,
Following a careful review and consideration of your case, the AskGamblers Complaint Team reached the conclusion that, unfortunately, your complaint is not compliant with the AGCCS Guidelines, section Balance played off while waiting to be paid and, therefore, is being rejected. Please keep in mind that following all AGCCS Guidelines is mandatory.
Please keep in mind that while we can understand your frustration and disappointment of probably not being paid within the time frame specified by the operator, it is up to you to refrain from playing until the processing of your payment is finalized accordingly. Instead, you kept playing and lost your balance subsequently which means that unfortunately, you will also lose the validity of your claim against the operator which led to the rejection of the complaint.
And while we understand this might not be the outcome expected by the complainant, we would like to remind you that in case of disagreement with our decision further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.
Thanks for all support you gave and please be informed that i played games and lost all my fortunes and no longer got any funds left in my account. Kindly withdraw my complaints. Thanks 😊 for all support. Now if verification completed or not that doesn't going to useful for me. Thanks a lot
Let us check this matter and the ongoing status.
Regards,
Team Rajabets
Rajabets Casino Complaint Stats
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