Complaint #349 Rajabets Casino

Verification is pending 5 months

By Kishan873

1 month ago

My verification is in waiting status from 5 months. First two times they rejected my documents for bank statement, but this time, I uploaded all required documents with bank statement also. Yet it's waiting from 2 months and support gives only single reply wait plz. There are no any concrete time limit, really unbelievable. It's total fake casino.

Please help me. I have 18500 in my gaming account, but no any satisfied response from support by live chat, and I sent many mails but no response.

Disputed Casino Rajabets Casino

Reason Verification issues

Discussion

AskGamblers

• Support Team

1 month ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Rajabets Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Rajabets Casino

• Representative

1 month ago

Dear All,

To clarify the situation regarding this account suspension:

1. Initiating a chargeback or payment dispute through a bank, payment gateway, or regulatory authority triggers a legal payment dispute process. A chargeback status marked on a merchant gateway does not require an immediate credit to reflect on a user's bank statement for a violation of terms to take effect.

2. Under Section 10.1 of Rajabets Terms and Conditions, initiating a payment reversal, chargeback attempt, or formal payment dispute against platform transactions constitutes a direct breach of contract. Whether the disputed funds have completed full settlement back to the user's account or remain frozen in transit due to an ongoing dispute process, the act of disputing processed transactions violates platform rules.

The account remains suspended in accordance with our Terms and Conditions pending formal review of the gateway records.

For any queries, don't hesitate to get in touch with [email protected]

Regards,
Team Rajabets

AskGamblers

• Support Team

1 month ago

Dear Rajabets Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to support@askgamblers.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Kishan873

1 month ago

I already shared my 6 months bank statements if I raised chargeback then money should refunded in my account but check my both accounts statement there are no any transaction belong with chargeback or refund related i tried to make complain in cyber crime but after I withdraw my complain from cyber crime I send mail only to cyber crime if I raised chargeback then money should credited in my account but i already shared 6 months statement and if ask gamblers said I can share you my bank statement from date of deposit to till today there are no any transaction in my account regarding refund or reversal then how can rajabets blame on me that I raise chargeback i tried to raise cyber complain but after I withdraw and it's also I tried by mail and I also attached support@rajabets mail id also and I have proof of this that I send mail to cyber team and rajabets team in same mail

Rajabets Casino Complaint Stats

Resolved 129 / 129

Avg. Amount $2,145

Avg. Complaint Duration 15 days

Avg. Response Time 3 days

Rajabets Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 104 out of 104 complaints in this category have been resolved.

This operator's average complaint duration is 15 days, while the average duration across all operators is 8 days.

Rajabets Casino Complaints

See all complaints for this casino

Deposit Not Credited to My Casino Account Despite Providing Bank Statement and Screenshot

Dear AskGamblers Complaints Team,

I am filing this complaint against Rajabets Casino because my deposit has not been credited to my casino account, even though the payment was made successfully from my bank account.

I have already provided my bank statement and payment screenshot as proof of the transaction. However, the casino continues to request video proof, even after I have submitted these documents.

I am willing to cooperate with a reasonable verification process, but I am concerned about providing a video containing sensitive personal or banking information due to privacy and security concerns.

I request AskGamblers to investigate this matter and ask Rajabets Casino to verify the transaction using the bank statement, payment screenshot, and transaction reference number already provided.

Please help me get my deposit credited to my casino account or have the amount refunded to my original payment method.

I can provide any additional reasonable supporting documents required for verification.

Thank you for your assistance.

59h left

₹5,000

Withdrawal on hold and account verification pending

Hello Ask gamblers team,

I have been facing withdrawal issues on Rajabets for the last 8 days. I signed up with Rajabets on 25/09/2026, made 4 successful deposits, and completed 2 successful withdrawals on 26/09 and 27/09 without being asked for any KYC.

On 28/09, I requested another withdrawal of INR 100,000 (their maximum withdrawal limit). When the withdrawal was delayed, their support explicitly told me that it had been processed and debited from their end and that the delay was due to a bank-side technical issue. I have screenshots of this conversation.

I waited patiently for 4 days and repeatedly contacted their support, but received only generic responses. Then, the withdrawal was automatically cancelled, and suddenly I was told that I needed to complete KYC before withdrawing.

I complied and submitted all requested documents through both their app and email. However, my KYC has now been pending for 4 days, with no clear response or timeline from support.

My current balance is INR 920,000, which I have been trying to withdraw for more than 8 days. I have also found numerous similar complaints online regarding Rajabets delaying withdrawals by introducing KYC requirements after players win.

I am attaching screenshots of the support conversations, cancelled withdrawal, KYC submission, and current balance.

AskGamblers, could you please help escalate this with Rajabets and get my KYC completed and funds released? I am not placing any further bets until this issue is resolved.

Amount currently blocked: INR 920,000

Username: sim26 (#1099629)

Thank you

Rejected

₹920,000

Unreasonable KYC verification Delay and Withdrawal Hold

Dear AskGamblers Team & Rajabets Management,

I am submitting this complaint regarding an unreasonable delay in my KYC verification and the withholding of my funds by Rajabets.

* Username: Romanromeo
* Account ID: #984608
* Withheld Balance: ₹2,19,000
* KYC Submission Date: 11/09/2026 (13+ Days Pending)

I submitted my original, authentic identity documents over 13 days ago. However, my verification status is stuck on "Waiting". Whenever I contact Live Support, I only receive repetitive, automated messages asking me to "wait patiently" as the risk department is reviewing it in a queue.

Furthermore, I have sent over 10+ emails to [email protected] in the past 8 days, but I have not received a single response. Rajabets claims to reply to every email, yet they completely ignore my queries while intentionally delaying my KYC to hold my withdrawal.

I have played strictly according to their Terms and Conditions, maintained only a single account, and provided valid government documents. Why is a platform like Rajabets withholding user funds under the guise of verification?

I am attaching my account screenshots as evidence. I request AskGamblers to kindly intervene and help me resolve this issue so I can withdraw my balance of ₹2,19,000.

0h left

₹219,000

Has Not Processed My Permanent Self Exclusion Request

I am raising this complaint because Rajabets has not processed my request for permanent self-exclusion despite multiple formal requests sent to their support team.

On 20 September 2026, I contacted Rajabets and clearly requested the immediate and permanent self-exclusion of my account. I specifically requested that the account be permanently closed with no possibility of reactivation or bypass.

I followed up multiple times on 21 September 2026, again requesting permanent self-exclusion and confirmation that my account had been fully deactivated.

Rajabets eventually replied, but instead of processing my permanent self-exclusion request, they told me that my account would only be automatically terminated after 90 consecutive days without logging in. They also stated that logging in would reset the 90-day period.

This does not address my explicit request for immediate permanent self-exclusion.

Their own Self-Exclusion page states that users can request self-exclusion indefinitely, and that once processed, self-exclusion will lock the account and the action is permanent.

I am therefore asking AskGamblers to review this matter and assist me in obtaining confirmation that my account is permanently self-excluded/closed, rather than relying on a 90-day inactivity termination.

I have attached screenshots showing:

* My original permanent self-exclusion request
* My subsequent follow-ups
* Rajabets’ response regarding the 90-day inactivity closure
* Rajabets’ own self-exclusion instructions.

Resolved

KYC Verification Pending for More Than 2 Months and Withdrawal Frozen

Dear AskGamblers Complaint Team,

I am writing to request your urgent intervention regarding my Rajabets account.

Rajabets Account Username: < email removed >

My KYC verification has been pending for more than two months. Around two months ago, Rajabets requested verification documents, and I submitted all the required details and documents on the same day.

Despite fully cooperating with the verification process, my KYC has still not been completed, and my withdrawal remains frozen. I am unable to access or withdraw my funds.

I have also sent multiple follow-up emails to Rajabets, but I am not receiving any proper response or meaningful update regarding the status of my verification.

I want to clearly state that I have not engaged in any fraudulent activity or intentionally violated any betting rules. I have provided the documents requested by Rajabets and have been waiting patiently for more than two months.

I find it unreasonable that my funds can remain inaccessible for such a long period while the operator continues to delay the verification without providing a clear explanation or resolution timeline.

I kindly request AskGamblers to intervene and help me obtain:

A clear explanation from Rajabets regarding the reason for the prolonged KYC delay.
Confirmation of whether any additional documents or information are actually required from me.
Immediate completion of my KYC verification.
Release of my legitimate funds and processing of my pending withdrawal.

I have already waited for more than two months and have made several attempts to contact Rajabets directly without receiving an adequate response. Therefore, I am requesting AskGamblers to please escalate this matter and assist me in getting a proper resolution.

I can provide copies of my submitted documents, withdrawal details, and previous correspondence with Rajabets if required.

Thank you for your assistance. I sincerely hope you can help resolve this matter as soon as possible.

Kind regards,

< full name removed >

Rajabets Username: < email removed >

31h left

₹40,001

KYC verification delayed for months

Dear AskGamblers Team

My ID and selfie verification were already approved by Rajabets. They then requested additional documents, including utility bills and a bank statement showing my deposit.

I submitted all genuine documents, but they have been stuck on "Waiting" status for several months. Whenever I reach out via live chat or email, I receive the exact same automated reply that "KYC is under review."

They are deliberately delaying my verification to avoid processing withdrawals. All proofs are attached. Please intervene to get my KYC approved.

Account Details:

< sent to the casino >

Rejected

Verification pending from 10 days

My account verification has been pending for 10 days. I have already submitted the required documents, but my verification is still pending. I contacted live support several times and also sent emails, but I have not received a proper response. Please help me get an update from Rajabets and resolve my verification issue. I can provide screenshots and proof of my communication with Rajabets.

Resolved

₹5,001

Account Verification KYC Delayed

Hello AskGamblers Team,

I am raising this complaint against Rajabets Casino regarding an unreasonable delay in my KYC verification process. My Rajabets User ID: jyot978013I have submitted all the required, valid identification documents for my account verification. However, my KYC has been kept in "Pending" status for a prolonged period, which is restricting my account access and potential withdrawals.

When I contacted Rajabets customer support to check the status, they gave me extremely unprofessional replies, stating that they do not have any fixed timeline for finishing the KYC process ("Hamara koi fixed time nahi hai"). This is highly unfair, as keeping a user's verification on hold indefinitely without giving a definitive timeframe is unacceptable. I have provided clear documents, and there is no valid reason for this delay.

I kindly request the AskGamblers team to intervene and help me get my KYC verified by Rajabets at the earliest. I am also attaching the relevant screenshots of my pending verification status and my conversation with their support team.

Thank you.

Resolved

₹2,000

KYC verification pending since July 20, 2026

My account verification has been pending since 20 July 2026 despite uploading all the requested documents. I uploaded my identity card (front and back) and selfie on 20 July, and after being asked to re-upload my identity card, I did so again on 23 July. However, all documents are still showing as “Waiting,” and my account has not been verified.

I have contacted customer support multiple times, but the issue has still not been resolved. As a result, I am unable to fully use my account or access the funds currently held in it.

I request that RajaBet review my submitted documents and complete the verification process immediately, or provide a clear explanation if any additional information is required.

Rejected

₹9,000

My kyc verification is pending since 3 days Not able to withdraw money

I submitted my documents for kyc verification on rajabets casino for a withdrawal but my kyc verification has been pending for 3 days. My amount of around 2 lakhs is in the wallet, and I have a loan I want to pay. They are not doing kyc verification and I contacted support and also email support, but I didn't receive any response. Please help.

63h left

₹195,017