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Verification delayed and no response from Rajabets


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By Jogsa
2 years ago

Hi, my username is < removed > on Rajabets casino, I am playing since 2 months, I have submitted documents for verification on 6th March. It has been over 2 weeks but its still showing waiting and no transparency for the account to be verified, livechat responds with same bot answers. Kindly look into it and verify my documents so we can play further knowing we’ll be able to withdraw our winnings.

Disputed Casino Rajabets Casino
Amount ₹50000

Discussion

User name

Dear @Jogsa,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Hello Dear Jogendra,

The document that you have provided is processing on the authorized provider's end, you can follow the status through your profile.

If you have any additional questions, do not hesitate to contact us back in LiveChat or via email at [email protected] and we will be glad to help you.
User name loyalty-level-2
I have provided further documents as requested, still waiting for account to be verified so I could make transactions! It still shows waiting since a week after uploading new documents
User name
Hello Askgamblers and Mr Jogendra,


It is reported that you have recently provided the requested documents, kindly wait for a while for your verification documents to be checked and processed by the authorized provider.

If you have any additional questions, do not hesitate to contact us back in LiveChat or via email at [email protected] and we will be glad to help you.

Rajabets Casino Complaint Stats

Resolved 116 / 116
Avg. Amount $2,200
Avg. Complaint Duration 14 days
Avg. Response Time 3 days

Rajabets Casino Complaints

See all complaints for this casino
Verification not completed and withdrawal request rejected

Dear Rajabets (User ID: < sent to the casino >, Account ID: < sent to the casino >).

I am writing this to express my extreme frustration regarding the rejection of my withdrawal requests (₹50,000 and ₹15,000).

I registered on Rajabets because of its high ratings on Google, but this experience is turning out to be like dealing with an unreliable local bookie.

I have already submitted all my documents to your official email ID , but there has been no response .

Here is the complete summary of my case and documents already submitted:

Nature of Winnings: My total balance is ₹1,09,301.50. I want to state clearly that I won this amount purely through Cricket Multibets in the Sportsbook.

I have NOT played any casino games and I have NOT used any bonuses. This is my hard-earned cash money. Current Location: I am currently working in Qatar. I have been completely transparent about my residency from the start. Documents Already Emailed:

I have already provided the following to your official support channel: Indian Identity: Aadhaar Card (Front & Back) and PAN Card.Work & Residency Proof: My Qatar ID and my Indian Passport (sent to verify my current location in Qatar).Mandatory Selfie: A clear photo of me holding my Original ID Card along with a white paper where "RAJABETS" and the Current Date are clearly handwritten. Transaction Evidence: Screenshots of all my Deposits and my Winning Cricket Bet Slips.Despite me providing every single proof required for a professional KYC process, my withdrawals were rejected.

This is highly unprofessional. I am attaching EVERYTHING again to this email (Aadhaar, PAN, Qatar ID, Passport, Date-verified Selfie, and Bet Slips). I demand that you verify my account immediately and process my pending withdrawals without any further excuses. If Rajabets is truly a top-rated platform, prove it by resolving this now.

User ID: < sent to the casino >

Status solved Resolved