Complaint #288
Rajabets Casino
SelfExclusion Irresponsible gambling practices
2 months ago
I want to complaint on askgamblers ,I am trying to self exclude my account from past 9 months, they are not doing they are telling like this Hello Mr Babu,
Thank you for contacting us.
We’re very sorry to hear about your experience and understand how disappointing and frustrating things can feel at times. Gaming naturally comes with highs and lows, and outcomes can change when you least expect
Failure to Enforce Self-Exclusion & Irresponsible Gambling Practices
Complaint Details:
I am filing a serious complaint against RajaBets for their continuous failure to honor my repeated requests for self-exclusion over the past 9 months.
Despite clearly informing them multiple times that I want to permanently self-exclude my account due to gambling-related harm, they have refused to take appropriate action. Instead of responsibly restricting my access, they repeatedly encouraged me to keep my account active, stating that “there is no cost or obligation involved” and suggesting I could return anytime.
This response is highly irresponsible and unacceptable. When a user explicitly requests self-exclusion, especially over a prolonged period, the operator is obligated to act immediately to protect the user from further harm. Encouraging continued access in such situations is a clear violation of responsible gambling principles.
Due to their negligence and refusal to enforce self-exclusion, I have suffered severe financial losses amounting to approximately ₹50,00,000. This situation has caused me significant emotional and financial distress.
Key Issues:
Ignored multiple self-exclusion requests over 9 months
Failed to follow responsible gambling policies
Encouraged continued gambling despite clear distress signals
Caused severe financial and personal harm
What I Request:
Immediate and permanent closure of my account
Investigation into RajaBets’ failure to comply with responsible gambling standards
Appropriate action against the operator for negligence
Review of my losses caused due to their failure to self-exclude my account
I request AskGamblers to take this matter seriously and assist in holding the operator accountable for their actions.
Thank you for contacting us.
We’re very sorry to hear about your experience and understand how disappointing and frustrating things can feel at times. Gaming naturally comes with highs and lows, and outcomes can change when you least expect
Failure to Enforce Self-Exclusion & Irresponsible Gambling Practices
Complaint Details:
I am filing a serious complaint against RajaBets for their continuous failure to honor my repeated requests for self-exclusion over the past 9 months.
Despite clearly informing them multiple times that I want to permanently self-exclude my account due to gambling-related harm, they have refused to take appropriate action. Instead of responsibly restricting my access, they repeatedly encouraged me to keep my account active, stating that “there is no cost or obligation involved” and suggesting I could return anytime.
This response is highly irresponsible and unacceptable. When a user explicitly requests self-exclusion, especially over a prolonged period, the operator is obligated to act immediately to protect the user from further harm. Encouraging continued access in such situations is a clear violation of responsible gambling principles.
Due to their negligence and refusal to enforce self-exclusion, I have suffered severe financial losses amounting to approximately ₹50,00,000. This situation has caused me significant emotional and financial distress.
Key Issues:
Ignored multiple self-exclusion requests over 9 months
Failed to follow responsible gambling policies
Encouraged continued gambling despite clear distress signals
Caused severe financial and personal harm
What I Request:
Immediate and permanent closure of my account
Investigation into RajaBets’ failure to comply with responsible gambling standards
Appropriate action against the operator for negligence
Review of my losses caused due to their failure to self-exclude my account
I request AskGamblers to take this matter seriously and assist in holding the operator accountable for their actions.
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