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Rejecting my withdrawal 15758 INR


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By Rower
2 years ago

Hi,

My username on Rajabets Casino is Misterg. I created an account on Rajabets after contacting their customer chat support. I said I was not an Indian user or had Indian nationality (because this casino is Indian-based). I said I was an international user with Pakistani nationality. When I created an account here, first of all, I contacted customer support should I deposit here or not? I have Pakistani nationality and I saw your casino site on social media and registered at your casino. Their customer support said to me you will not face any issues with withdrawals and deposits because we fully accept international users but you can only do transactions through cryptocurrency (See our chat conversations on attached images). She made me sure I would not face any issues with withdrawal that's why I deposited my first money here.

Now I have 15758 INR Rupees in my account that I want to withdraw but they are cancelling my withdrawal. Now they are teasing me by giving me fake reasons you can't withdraw through cryptocurrency. I tried many times but they cancelled it. (See attachments). When I contacted their customer service they said you can't withdraw your money in Cryptocurrency and you need an Indian bank account or an Indian e-wallet so that's why you can't withdraw the money. (What is the reason why an international client has an Indian bank??? this is a way of their fraud)

They told me you earn this money from a bonus amount that's why you can't withdraw through cryptocurrency. Let me clear I earned this money from spinning their weekly (Wednesday) wheel of fortune because my deposit was more than 50000 inr rupes in a week. They offered one wheel of fortune spin to those users who had placed bets of 50000 inr rupees in a week. I lost 45000 inr in that week in sports betting. So, they offered me a Wheel of Fortune spin, and I won 7500 inr free eSports bet. I placed a bet according to their terms on 1.95 odds and won it. Now my account balance is 15758 and they are not giving my withdrawal. They are giving fake reasons this is a bonus of winning money and you can't withdraw it through cryptocurrency. Let me be clear if assume their this evidence is correct then why did they withdraw my 1950 rupes winnings through Cryptocurrency on 6 May 2024 because that money as I also won the same method (through Sunday Wheel of Fortune and got a free eSport bet 1000 rupes and won 1950 rupes). Why? Why did they give me a withdrawal of 1950 inr rupees through cryptocurrency? (See attachments). They are lying and doing fraud. They are giving me this reason because this time I won a big amount.

Why would I have an Indian bank to withdraw my funds? Why?. Kindly it is my request that please force them to release my funds as soon as possible through any e-wallets (I am willing to provide them) because I am in the right position you can check all the evidence that I have attached files. If they can't send me my withdrawal through Cryptocurrency then I will provide you my wallet address for Skrill e-wallet, Jeton wallet, and Google Pay because these e-wallets are working in my country. Only two options are available on my withdrawal account cryptocurrency and Astropay. Astropay didn't accept Pakistani nationals that's why I can't have an Astropay wallet. They already know this and their chat support offered me you can withdraw through Astropay. How can I withdraw from it??? They simply don't want to give me my money and playing tactics. I offered them are number of other e-wallets you can send me through them but they denied it. They can send my funds to any e-wallet that I have mentioned above.

Moreover, I am also giving other evidence of their fraud. They restricted me so that I could not place sports bets below 1.4 odds. If the odds are lower 1.4 then I am not able to bet. What is this nonsense when I contacted their customer service they said you are restricted when I asked where I had written it in your terms and conditions then they ended my chat. What is this???

Please it is not fair to me. Make any solution for my payment and send me as soon as possible. Will international users have to face these difficulties then why are they accepting international users? They should ban international users if they don't want to give their money.

Thanks, looking forward to your good response.

Disputed Casino Rajabets Casino
Amount ₹15758

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
I have received my funds successfully. Thank you Askgamblers for your support
User name loyalty-level-2
Dear Askgamblers, please close my case. I have contacted with the Rajabet Casino and they will resolve my issue soon. So kindly close my complaint.
Thanks you
User name loyalty-level-2
I have sent you my contact details on your email suppor­t@r­aja­bet­s.com. kindly check them

Rajabets Casino Complaint Stats

Resolved 120 / 120
Avg. Amount $2,227
Avg. Complaint Duration 15 days
Avg. Response Time 3 days

Rajabets Casino Complaints

See all complaints for this casino
Unreasonable delay in the account verification process

Hi AskGamblers Team,

I am submitting this complaint regarding the unreasonable delay in the account verification process on my Rajabets account.

My Rajabets account currently has an available balance of approximately ₹7,27,000. To access my funds, I was instructed to complete the account verification process before withdrawals could be processed.

I promptly submitted all the requested verification documents. However, it has now been six days, and my verification status is still showing "Waiting." Despite contacting the live support team multiple times, I have not received any meaningful assistance. I have only been advised to wait.

I have fully complied with all verification requirements and have provided every document requested by Rajabets. The continued delay is preventing me from accessing my own funds and has caused significant inconvenience.

I have attached all the relevant supporting documents and evidence, including the requested verification documents, screenshots, and other proofs related to my account and verification process. I kindly request that these be reviewed while investigating my complaint.

I respectfully request that AskGamblers assist in resolving this matter by contacting Rajabets and encouraging them to:

Complete my account verification without any further unnecessary delay.

Enable withdrawals from my account immediately after verification is completed.

I appreciate AskGamblers' assistance in helping to resolve this matter fairly and promptly.

Chart Pointer
90h left
₹727,000
Urgent complaint regarding delayed payout and prolonged verification process

Dear Sir/Madam,


I would like to formally raise a complaint regarding a payout that has been delayed for more than six months on my Rajabets account.


Account Details:


* Username:< sent to the casino >

* User ID: < sent to the casino >


After winning an amount exceeding one million, my withdrawal was placed on hold and I was informed that additional verification was required before the payout could be processed. While I fully understand and respect the need for verification procedures, I am concerned about the timing and duration of this process.


Prior to this significant win, I had deposited funds, played regularly, and successfully received several withdrawals from my account without being asked to complete any additional verification. It was only after winning this substantial amount that my payout was suspended and subjected to an extended verification review.


Over the past six months, I have submitted the requested documents and have repeatedly followed up through email and customer support channels. Unfortunately, each inquiry has resulted in the same generic response advising me to wait, without any clear explanation, timeline, or update regarding the status of my payout.


I believe that a six-month delay is unreasonable, particularly given that I have cooperated fully with all verification requests. The continued withholding of my winnings without a clear resolution has caused significant frustration and concern.


I respectfully request your assistance in reviewing this matter and ensuring that my verification process is completed promptly so that my outstanding payout can be released without any further delay.


I would greatly appreciate a detailed update on the status of my account review, the reason for the prolonged delay, and a clear timeframe for resolution.


Thank you for your attention to this matter. I look forward to your prompt response and a fair resolution.


Yours faithfully,


lkgounder

< id sent to the casino >

Status rejected Rejected
₹1,352,000,000