Complaint #59 Rajabets Casino

Rejecting my withdrawal 15758 INR

By Rower

2 years ago

Hi,

My username on Rajabets Casino is Misterg. I created an account on Rajabets after contacting their customer chat support. I said I was not an Indian user or had Indian nationality (because this casino is Indian-based). I said I was an international user with Pakistani nationality. When I created an account here, first of all, I contacted customer support should I deposit here or not? I have Pakistani nationality and I saw your casino site on social media and registered at your casino. Their customer support said to me you will not face any issues with withdrawals and deposits because we fully accept international users but you can only do transactions through cryptocurrency (See our chat conversations on attached images). She made me sure I would not face any issues with withdrawal that's why I deposited my first money here.

Now I have 15758 INR Rupees in my account that I want to withdraw but they are cancelling my withdrawal. Now they are teasing me by giving me fake reasons you can't withdraw through cryptocurrency. I tried many times but they cancelled it. (See attachments). When I contacted their customer service they said you can't withdraw your money in Cryptocurrency and you need an Indian bank account or an Indian e-wallet so that's why you can't withdraw the money. (What is the reason why an international client has an Indian bank??? this is a way of their fraud)

They told me you earn this money from a bonus amount that's why you can't withdraw through cryptocurrency. Let me clear I earned this money from spinning their weekly (Wednesday) wheel of fortune because my deposit was more than 50000 inr rupes in a week. They offered one wheel of fortune spin to those users who had placed bets of 50000 inr rupees in a week. I lost 45000 inr in that week in sports betting. So, they offered me a Wheel of Fortune spin, and I won 7500 inr free eSports bet. I placed a bet according to their terms on 1.95 odds and won it. Now my account balance is 15758 and they are not giving my withdrawal. They are giving fake reasons this is a bonus of winning money and you can't withdraw it through cryptocurrency. Let me be clear if assume their this evidence is correct then why did they withdraw my 1950 rupes winnings through Cryptocurrency on 6 May 2024 because that money as I also won the same method (through Sunday Wheel of Fortune and got a free eSport bet 1000 rupes and won 1950 rupes). Why? Why did they give me a withdrawal of 1950 inr rupees through cryptocurrency? (See attachments). They are lying and doing fraud. They are giving me this reason because this time I won a big amount.

Why would I have an Indian bank to withdraw my funds? Why?. Kindly it is my request that please force them to release my funds as soon as possible through any e-wallets (I am willing to provide them) because I am in the right position you can check all the evidence that I have attached files. If they can't send me my withdrawal through Cryptocurrency then I will provide you my wallet address for Skrill e-wallet, Jeton wallet, and Google Pay because these e-wallets are working in my country. Only two options are available on my withdrawal account cryptocurrency and Astropay. Astropay didn't accept Pakistani nationals that's why I can't have an Astropay wallet. They already know this and their chat support offered me you can withdraw through Astropay. How can I withdraw from it??? They simply don't want to give me my money and playing tactics. I offered them are number of other e-wallets you can send me through them but they denied it. They can send my funds to any e-wallet that I have mentioned above.

Moreover, I am also giving other evidence of their fraud. They restricted me so that I could not place sports bets below 1.4 odds. If the odds are lower 1.4 then I am not able to bet. What is this nonsense when I contacted their customer service they said you are restricted when I asked where I had written it in your terms and conditions then they ended my chat. What is this???

Please it is not fair to me. Make any solution for my payment and send me as soon as possible. Will international users have to face these difficulties then why are they accepting international users? They should ban international users if they don't want to give their money.

Thanks, looking forward to your good response.

Disputed Casino Rajabets Casino

Reason Declined payment

Amount ₹15758

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Rower

1 year ago

I have received my funds successfully. Thank you Askgamblers for your support

Rower

1 year ago

Dear Askgamblers, please close my case. I have contacted with the Rajabet Casino and they will resolve my issue soon. So kindly close my complaint.
Thanks you

Rower

1 year ago

I have sent you my contact details on your email support@rajabets.com. kindly check them

Rajabets Casino Complaint Stats

Resolved 114 / 114

Avg. Amount $2,000

Avg. Complaint Duration 14 days

Avg. Response Time 3 days

Rajabets Casino Complaints

See all complaints for this casino

Delay in verification

Rajabets is not responding to solve the issue. Documents were uploaded over one month ago and are still waiting. No reply from email support and live support is always saying documents are in queue. They said they are not responsible for the verification process and they can not do anything in this matter. Live support agents do not reply to every question. Please check with them. User id - #18498

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Verification pending and withdrawal stuck

I had started using Rajabets last month and was able to deposit and withdraw without any hassles a few times. After a while I tried to withdraw 35000. It got rejected and I was told to verify my account. I promptly provided them with my documents on 25th of May 2026. It has been pending since then and I have always gotten the same response from their chat support. They say that my documents have been queued for verification and that I should wait. I have heard this exact same response every day since 25th of May. 10 days have passed now and my funds of 35000 are stuck on the website. I’m actually going to be in loss even after my withdrawal of 35000 goes through. I request askgamblers to intervene and resolve this issue. This practice by Rajabets needs to be called out again and again.

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Rajabet Casino - Deposit of 50k INR not credited

i would like to lodge a complaint regarding a deposit of ₹50,000 made on the Rajabets platform.

On 31 May 2026 at 10:53 am, I made a deposit of ₹50,000 to the beneficiary bank account that was provided directly on the Rajabets platform for making deposits. More than 48 hours have passed, but the amount has still not been credited to my Rajabets account.

Since the transaction, I have contacted Rajabets multiple times through their live chat support and telegram support. However, every time I ask for an update, I receive the same copy-pasted response asking me to wait for 2–4 more hours. No meaningful update or resolution has been provided.

To assist them in verifying the transaction, I have already submitted all the required proof multiple times, including payment receipt/screenshot, latest bank statement PDF, bank statement video recording, and screenshot of the beneficiary account details provided by Rajabets at the time of payment.

Despite providing all the requested documents repeatedly, the issue remains unresolved. Additionally, I have sent emails to their support team, but I have not received a single response from them.

I request an immediate investigation into this matter and a clear update regarding the status of my ₹50,000 deposit. If the amount cannot be credited, I request a full explanation and prompt resolution.

Thank you.

Resolved

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Deposit of 10000 INR not credited

I made a deposit of ₹9,999.80 on 27 May 2026 to Rajabets through UPI, but the amount has still not been credited to my gaming account.

I have already provided all the required proof to their support team, including:

- Bank statement

- Video recording of my bank app

- Video recording of the payment app

- UPI transaction details and reference number

Despite submitting all the evidence, the issue is still unresolved and my deposit has not been added to my account. The support team keeps delaying the process without giving a proper resolution.

Deposit Details:

- Amount: ₹9,999.80

- Date: 27 May 2026

- UPI Ref No: 306913993840

- Recipient UPI ID: boim-423214920374@boi

I request that AskGamblers help resolve this issue and ensure that Rajabets credits my deposit

I'm just getting the same repeated replies every time

Resolved

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Verification waiting since very long time

This is my final request regarding my account.

It has been over one month since I submitted my KYC documents, and my account is still showing 'pending'. Due to this, I am unable to withdraw my funds.

I have already contacted live support multiple times, sent several emails, and even raised the issue publicly, but I am only receiving repeated generic responses like please wait, without any clear timeline or resolution
Please check and resolve my issue as soon as possible

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Complaint regarding non credited funds

Dear RajaBets Support Team,

I am writing to raise a complaint regarding a payment of ₹21,000 made on 17th May 2026 at 08:34 PM, which is still not reflecting in my RajaBets account.

Transaction Details:

Amount: ₹21,000

Date & Time: 17th May 2026, 08:34 PM

Payment Method: CRED Wallet (UPI)

UPI Transaction ID: 613707483889

Transaction ID: c0cfa558-5f1b-461c-8540-870f849e5790

Paid To UPI ID: 8529813465@okbizaxis

The payment was successfully debited from my account, and the status shows that the amount has been credited to the recipient's bank. However, the amount is still not reflecting in my RajaBets wallet/account.

I have taken multiple follow-ups with your support team, but every time I am being asked to wait 4 hours, 6 hours, or 7 hours, with repeated responses stating, “We are checking”. It has now been a significant delay, and the issue still remains unresolved.

I request you to urgently investigate this matter and credit the amount of ₹21,000 to my RajaBets account immediately or provide a proper resolution/update regarding the transaction status.

Please treat this as a priority complaint.

Resolved

Verification not completed and withdrawal request rejected

Dear Rajabets (User ID: < sent to the casino >, Account ID: < sent to the casino >).

I am writing this to express my extreme frustration regarding the rejection of my withdrawal requests (₹50,000 and ₹15,000).

I registered on Rajabets because of its high ratings on Google, but this experience is turning out to be like dealing with an unreliable local bookie.

I have already submitted all my documents to your official email ID , but there has been no response .

Here is the complete summary of my case and documents already submitted:

Nature of Winnings: My total balance is ₹1,09,301.50. I want to state clearly that I won this amount purely through Cricket Multibets in the Sportsbook.

I have NOT played any casino games and I have NOT used any bonuses. This is my hard-earned cash money. Current Location: I am currently working in Qatar. I have been completely transparent about my residency from the start. Documents Already Emailed:

I have already provided the following to your official support channel: Indian Identity: Aadhaar Card (Front & Back) and PAN Card.Work & Residency Proof: My Qatar ID and my Indian Passport (sent to verify my current location in Qatar).Mandatory Selfie: A clear photo of me holding my Original ID Card along with a white paper where "RAJABETS" and the Current Date are clearly handwritten. Transaction Evidence: Screenshots of all my Deposits and my Winning Cricket Bet Slips.Despite me providing every single proof required for a professional KYC process, my withdrawals were rejected.

This is highly unprofessional. I am attaching EVERYTHING again to this email (Aadhaar, PAN, Qatar ID, Passport, Date-verified Selfie, and Bet Slips). I demand that you verify my account immediately and process my pending withdrawals without any further excuses. If Rajabets is truly a top-rated platform, prove it by resolving this now.

User ID: < sent to the casino >

Resolved

Account verification is pending and withdrawal is on hold

I have been facing withdrawal issues on Rajabets for the last 14 days. They keep my withdrawal requests pending for several days and then eventually cancel them. Whenever I contact live chat support, they tell me to wait for some more time and claim that the withdrawal will be processed successfully soon. They also repeatedly said that the funds had already been deducted from their bank account and that the delay was caused by temporary bank server issues. However, not a single withdrawal was completed successfully, and all of them were eventually cancelled.

Four days ago, after cancelling all my withdrawal requests, they informed me that I needed to complete verification for my Rajabets account. I submitted all the documents they requested immediately, but my verification has still been pending for the last 4 days without any update.

When I contact live chat support, they do not provide any clear response regarding my withdrawals or verification status. Instead, they encourage me to place more bets and lure me into continuing to gamble by tempting me with the possibility of gaining more winnings rather than resolving my withdrawal issue.

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Verification delay

My Id : < sent to the casino >

I am making deposits in Rajabets from last 1 month. 10 days back after I won 20k and tried to withdrawl they rejected my withdrawl and asked for verification. Even after sending all the documents clearly, they are still not completing the verification. When ever I contact them they have been telling something that the documents are in queue and they can't do anything, and they are asking me to play until verification is done. It seems like they don't want to complete the verification until I lose the amount that I won. "Ask Gamblers" please help me to get my funds soon, you are my only hope.

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Verification waiting for a very long time

This is my final request regarding my account.

It has been over one month since I submitted my KYC documents, and my account is still showing 'pending'. Due to this, I am unable to withdraw my funds.

I have already contacted live support multiple times, sent several emails, and even raised the issue publicly, but I am only receiving repeated generic responses like please wait, without any clear timeline or resolution.

This is unacceptable.

If my KYC is not verified and my withdrawal is not processed within the next 48 hours, I will be forced to escalate this matter further by reporting it on multiple public platforms and forums.

Here are my account details

Username - shobha57988

Name - <full name removed>

Email - <email address removed>

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