Mark all as read

Settings

Notifications
Casino Complaints

Rajabets not verifying my account since long time already 9 months complete


user_avatar badge
By Akhan
6 months ago

Hey I have an account on rajabets.

I'm trying to verify my rajabets account for 9 months.

But they have not approved my verification yet.

I have a 192972 INR in my account.

Very dissatisfied so I'm filing complaint in Askgamblers team.

My username - < username removed >

I'm uploading every proof.

Disputed Casino Rajabets Casino
Amount ₹192972

Discussion

User name

Following the submitter’s failure to provide adequate and requested documentation to support the claim, the AskGamblers Complaint Team has unfortunately reached the conclusion that this case must be rejected. Since we cannot proceed without the necessary evidence, we recommend that you seek further assistance by directing your complaint to the relevant regulatory body or the appointed Alternative Dispute Resolution (ADR) entity associated with the casino.

User name loyalty-level-2
My astropay account is blocked 1 year ago,

How can I give you deposit proof
User name

Dear @Akhan,

The AskGamblers Complaint Team is kindly asking you to assist the Rajabets Casino team further and send the required verification paperwork or evidence from the bank that account in question has been closed.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.

Should you refuse sending the required verification paperwork, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.

User name
Dear All,

The user has made transactions via Astropay - iCash.one, we require the user to provide a document showing his Astropay (icash.one) account ownership.

Regards,
Team Rajabets

Rajabets Casino Complaint Stats

Resolved 119 / 119
Avg. Amount $2,242
Avg. Complaint Duration 15 days
Avg. Response Time 3 days

Rajabets Casino Complaints

See all complaints for this casino
Unreasonable delay in the account verification process

Hi AskGamblers Team,

I am submitting this complaint regarding the unreasonable delay in the account verification process on my Rajabets account.

My Rajabets account currently has an available balance of approximately ₹7,27,000. To access my funds, I was instructed to complete the account verification process before withdrawals could be processed.

I promptly submitted all the requested verification documents. However, it has now been six days, and my verification status is still showing "Waiting." Despite contacting the live support team multiple times, I have not received any meaningful assistance. I have only been advised to wait.

I have fully complied with all verification requirements and have provided every document requested by Rajabets. The continued delay is preventing me from accessing my own funds and has caused significant inconvenience.

I have attached all the relevant supporting documents and evidence, including the requested verification documents, screenshots, and other proofs related to my account and verification process. I kindly request that these be reviewed while investigating my complaint.

I respectfully request that AskGamblers assist in resolving this matter by contacting Rajabets and encouraging them to:

Complete my account verification without any further unnecessary delay.

Enable withdrawals from my account immediately after verification is completed.

I appreciate AskGamblers' assistance in helping to resolve this matter fairly and promptly.

Chart Pointer
25h left
₹727,000
Urgent complaint regarding delayed payout and prolonged verification process

Dear Sir/Madam,


I would like to formally raise a complaint regarding a payout that has been delayed for more than six months on my Rajabets account.


Account Details:


* Username:< sent to the casino >

* User ID: < sent to the casino >


After winning an amount exceeding one million, my withdrawal was placed on hold and I was informed that additional verification was required before the payout could be processed. While I fully understand and respect the need for verification procedures, I am concerned about the timing and duration of this process.


Prior to this significant win, I had deposited funds, played regularly, and successfully received several withdrawals from my account without being asked to complete any additional verification. It was only after winning this substantial amount that my payout was suspended and subjected to an extended verification review.


Over the past six months, I have submitted the requested documents and have repeatedly followed up through email and customer support channels. Unfortunately, each inquiry has resulted in the same generic response advising me to wait, without any clear explanation, timeline, or update regarding the status of my payout.


I believe that a six-month delay is unreasonable, particularly given that I have cooperated fully with all verification requests. The continued withholding of my winnings without a clear resolution has caused significant frustration and concern.


I respectfully request your assistance in reviewing this matter and ensuring that my verification process is completed promptly so that my outstanding payout can be released without any further delay.


I would greatly appreciate a detailed update on the status of my account review, the reason for the prolonged delay, and a clear timeframe for resolution.


Thank you for your attention to this matter. I look forward to your prompt response and a fair resolution.


Yours faithfully,


lkgounder

< id sent to the casino >

Status rejected Rejected
₹1,352,000,000