Rajabets document verification delay for 4 days
Hello team this is regarding the document verification delay which is causing m issue in withdrawal of my funds. I have around INR 180K in my account. My withdrawal was declined and I was asked to submit KYC documents with a selfie. I did it almost in that hour and it has been 4 days and the documents are in waiting state since then.
I also tried to contact support and emailed them but no response over email and support keeps sayings " Documents are queued to be checked and will be checked by the relevant department soon" without giving a timeframe. I have contacted them nearly 20 times but this is still at the same state.
I am very much reager to comply with regulations but this is just harrasment.
I also tried to contact support and emailed them but no response over email and support keeps sayings " Documents are queued to be checked and will be checked by the relevant department soon" without giving a timeframe. I have contacted them nearly 20 times but this is still at the same state.
I am very much reager to comply with regulations but this is just harrasment.
Rajabets Casino Complaint Stats
Resolved
127 / 127
Avg. Amount
$2,179
Avg. Complaint Duration
15 days
Avg. Response Time
3 days
Rajabets Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 103 out of 103 complaints in this category have been resolved.
This operator's average complaint duration is 15 days, while the average duration across all operators is 8 days.