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Rajabets document verification delay for 4 days


1 year ago
Hello team this is regarding the document verification delay which is causing m issue in withdrawal of my funds. I have around INR 180K in my account. My withdrawal was declined and I was asked to submit KYC documents with a selfie. I did it almost in that hour and it has been 4 days and the documents are in waiting state since then.
I also tried to contact support and emailed them but no response over email and support keeps sayings " Documents are queued to be checked and will be checked by the relevant department soon" without giving a timeframe. I have contacted them nearly 20 times but this is still at the same state.
I am very much reager to comply with regulations but this is just harrasment.
Disputed Casino Rajabets Casino
Amount ₹180000

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
Hello Team,

My documents are verified. And I am now able to place the withdrawal as well.

Following this I would like to request you to mark my complaint as resolved.

Many thanks to askGamlers team for the help and Rajabets casino for resolving this issue.

Thanks.
User name
Dear All,

User's verification process has been successfully completed.

Regards,
Team Rajabets
User name

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

Rajabets Casino Complaint Stats

Resolved 127 / 127
Avg. Amount $2,179
Avg. Complaint Duration 15 days
Avg. Response Time 3 days

Rajabets Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 103 out of 103 complaints in this category have been resolved.
This operator's average complaint duration is 15 days, while the average duration across all operators is 8 days.

Rajabets Casino Complaints

See all complaints for this casino
Has Not Processed My Permanent Self Exclusion Request
I am raising this complaint because Rajabets has not processed my request for permanent self-exclusion despite multiple formal requests sent to their support team.

On 20 September 2026, I contacted Rajabets and clearly requested the immediate and permanent self-exclusion of my account. I specifically requested that the account be permanently closed with no possibility of reactivation or bypass.

I followed up multiple times on 21 September 2026, again requesting permanent self-exclusion and confirmation that my account had been fully deactivated.

Rajabets eventually replied, but instead of processing my permanent self-exclusion request, they told me that my account would only be automatically terminated after 90 consecutive days without logging in. They also stated that logging in would reset the 90-day period.

This does not address my explicit request for immediate permanent self-exclusion.

Their own Self-Exclusion page states that users can request self-exclusion indefinitely, and that once processed, self-exclusion will lock the account and the action is permanent.

I am therefore asking AskGamblers to review this matter and assist me in obtaining confirmation that my account is permanently self-excluded/closed, rather than relying on a 90-day inactivity termination.

I have attached screenshots showing:

* My original permanent self-exclusion request
* My subsequent follow-ups
* Rajabets’ response regarding the 90-day inactivity closure
* Rajabets’ own self-exclusion instructions.
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KYC Verification Pending for More Than 2 Months and Withdrawal Frozen

Dear AskGamblers Complaint Team,


I am writing to request your urgent intervention regarding my Rajabets account.


Rajabets Account Username: < email removed >


My KYC verification has been pending for more than two months. Around two months ago, Rajabets requested verification documents, and I submitted all the required details and documents on the same day.

Despite fully cooperating with the verification process, my KYC has still not been completed, and my withdrawal remains frozen. I am unable to access or withdraw my funds.


I have also sent multiple follow-up emails to Rajabets, but I am not receiving any proper response or meaningful update regarding the status of my verification.


I want to clearly state that I have not engaged in any fraudulent activity or intentionally violated any betting rules. I have provided the documents requested by Rajabets and have been waiting patiently for more than two months.


I find it unreasonable that my funds can remain inaccessible for such a long period while the operator continues to delay the verification without providing a clear explanation or resolution timeline.


I kindly request AskGamblers to intervene and help me obtain:

  • A clear explanation from Rajabets regarding the reason for the prolonged KYC delay.
  • Confirmation of whether any additional documents or information are actually required from me.
  • Immediate completion of my KYC verification.
  • Release of my legitimate funds and processing of my pending withdrawal.


I have already waited for more than two months and have made several attempts to contact Rajabets directly without receiving an adequate response. Therefore, I am requesting AskGamblers to please escalate this matter and assist me in getting a proper resolution.


I can provide copies of my submitted documents, withdrawal details, and previous correspondence with Rajabets if required.


Thank you for your assistance. I sincerely hope you can help resolve this matter as soon as possible.


Kind regards,

< full name removed >

Rajabets Username: < email removed >

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72h left
₹40,001