1 year ago
Hello team this is regarding the document verification delay which is causing m issue in withdrawal of my funds. I have around INR 180K in my account. My withdrawal was declined and I was asked to submit KYC documents with a selfie. I did it almost in that hour and it has been 4 days and the documents are in waiting state since then.
I also tried to contact support and emailed them but no response over email and support keeps sayings " Documents are queued to be checked and will be checked by the relevant department soon" without giving a timeframe. I have contacted them nearly 20 times but this is still at the same state.
I am very much reager to comply with regulations but this is just harrasment.
I also tried to contact support and emailed them but no response over email and support keeps sayings " Documents are queued to be checked and will be checked by the relevant department soon" without giving a timeframe. I have contacted them nearly 20 times but this is still at the same state.
I am very much reager to comply with regulations but this is just harrasment.
AskGamblers
1 year ago
• Support Team
Dear all,
As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.
We thank both parties for their assistance during the complaint process.
ashif1000
1 year ago
• India
Hello Team,
My documents are verified. And I am now able to place the withdrawal as well.
Following this I would like to request you to mark my complaint as resolved.
Many thanks to askGamlers team for the help and Rajabets casino for resolving this issue.
Thanks.
My documents are verified. And I am now able to place the withdrawal as well.
Following this I would like to request you to mark my complaint as resolved.
Many thanks to askGamlers team for the help and Rajabets casino for resolving this issue.
Thanks.
Rajabets Casino
1 year ago
• Representative
Dear All,
User's verification process has been successfully completed.
Regards,
Team Rajabets
User's verification process has been successfully completed.
Regards,
Team Rajabets
AskGamblers
1 year ago
• Support Team
Dear all,
This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.
Rajabets Casino Complaint Stats
Resolved
116 / 116
Avg. Amount
$2,200
Avg. Complaint Duration
14 days
Avg. Response Time
3 days
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