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Rajabets Casino - Prolonged Account Verification and Withdrawal Issue with Rajabets Casino

RESOLVED

Complaint Info

Disputed casino

Rajabets Casino

Amount

₹ 123000

Posted on January 18, 2025

Dear Askgambler Team,


I am writing to file a formal complaint against Rajabets Casino regarding an unresolved account verification process that has been pending for over eight months (240+ days). See the attached screenshot of status. Due to this delay, my withdrawal of INR 123,000 remains suspended. Below is a detailed explanation of my experience:

1. ID Verification Delay:

After an extended waiting period, my ID was finally verified. However, this process alone took over a month, which was already unreasonably long.

2. Additional Document Request:

After completing the ID verification, I was informed ( After contacting with them) by the Rajabets support team that I needed to submit a bank statement. This was never mentioned as a requirement during the initial verification process, as shown in the attached screenshot.

3. Document Submission Timeline:

• Then, I submitted my bank statement (last three months, under my name).

• After 100+ days, my document was rejected, citing that the statement must come from the same bank used for previous withdrawals. I then submitted statements from all my bank accounts and Astropay withdrawal details for verification.

4. Lack of Communication:

Despite following up through live chat and email multiple times over the past eight months, I have only received generic responses such as, “Please mind that there is no concrete time period given for verifications.” No meaningful updates or resolutions have been provided, leaving me in limbo.

This prolonged delay and lack of communication are completely unacceptable. I now doubt the credibility of this platform and feel harassed by Rajabets’ non-cooperative approach.


Additional Points to Consider:

• I could not find any Terms and Conditions on the site stating that there is no specific time frame for verification or that customers would not receive updates during the process. Even if such terms exist, they should not override basic customer rights.

• If there were issues with my documents, why wasn’t I contacted directly with clear instructions or resolutions?

• It seems that Rajabets often delays verifications unless complaints are filed on platforms. Similar issues have been reported by other users, which raises serious concerns about their practices.

This behavior reflects poorly on Rajabets Casino, as it violates ethical business practices and customer trust. I kindly request that your team take strict action against Rajabets and assist me in resolving this matter so I can withdraw my funds.


Please let me know if you need any additional information or documents to support my case.


Thank you for your time and attention.

Posted on January 19, 2025

Hello Dear Sahil,

It is reported that your verification is already resulted and completed. Is there anything that we may help you with?

If you have any additional questions, do not hesitate to contact us back in LiveChat or via email at [email protected] and we will be glad to help you.

Posted on January 19, 2025

Thank you for your prompt response!

I would like to withdraw a small amount of funds. If everything goes smoothly, I will proceed to close the complaint accordingly.

I appreciate the time and effort you have dedicated to addressing this matter.

Posted on January 22, 2025

Hello Dear Sahil,

It is reported that you successfully made a withdrawal after your verification had been completed. We wish you a great experience.

If you have any additional questions, do not hesitate to contact us back in LiveChat or via email at [email protected] and we will be glad to help you.

Regards,
Team Rajabets

AskGamblers
Posted on January 22, 2025

Dear @Sah77,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Posted on January 22, 2025

Dear AskGamblers Team,

I kindly request you to close my complaint as my verification has been successfully completed, and I have received a portion of the amount I withdrew.

Thank you for your support and attention to this matter. Wishing you a wonderful day!

AskGamblers
Posted on January 22, 2025

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Rajabets Casino Complaints

  • 49 of 49 resolved
  • 2 days avg response
  • 1 week avg complaint life
  • 1,958 USD avg amount

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