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Pending verification for a week now


I have uploaded my required documents for verification to this website on 6th of January and they still haven't verified it. When I contact their support they give excuses and do not give any timeframe. They just want to illegally hold on to my money. Please ask gamblers I am begging you to help me with this.
Disputed Casino Rajabets Casino
Amount ₹150000

Discussion

User name

Dear @Impaler14,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Dear AskGamblers,

We would like you to inform you that user's both verification process and withdrawal request have been successfully completed.

Regards,
Team Rajabets
User name

Dear all,

This complaint has been reopened as per Rajabets Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

User name loyalty-level-2
Kindly finish it in the next 3 days. Thank you

Rajabets Casino Complaint Stats

Resolved 127 / 127
Avg. Amount $2,179
Avg. Complaint Duration 15 days
Avg. Response Time 3 days

Rajabets Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 103 out of 103 complaints in this category have been resolved.
This operator's average complaint duration is 15 days, while the average duration across all operators is 8 days.

Rajabets Casino Complaints

See all complaints for this casino
Has Not Processed My Permanent Self Exclusion Request
I am raising this complaint because Rajabets has not processed my request for permanent self-exclusion despite multiple formal requests sent to their support team.

On 20 September 2026, I contacted Rajabets and clearly requested the immediate and permanent self-exclusion of my account. I specifically requested that the account be permanently closed with no possibility of reactivation or bypass.

I followed up multiple times on 21 September 2026, again requesting permanent self-exclusion and confirmation that my account had been fully deactivated.

Rajabets eventually replied, but instead of processing my permanent self-exclusion request, they told me that my account would only be automatically terminated after 90 consecutive days without logging in. They also stated that logging in would reset the 90-day period.

This does not address my explicit request for immediate permanent self-exclusion.

Their own Self-Exclusion page states that users can request self-exclusion indefinitely, and that once processed, self-exclusion will lock the account and the action is permanent.

I am therefore asking AskGamblers to review this matter and assist me in obtaining confirmation that my account is permanently self-excluded/closed, rather than relying on a 90-day inactivity termination.

I have attached screenshots showing:

* My original permanent self-exclusion request
* My subsequent follow-ups
* Rajabets’ response regarding the 90-day inactivity closure
* Rajabets’ own self-exclusion instructions.
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62h left
KYC Verification Pending for More Than 2 Months and Withdrawal Frozen

Dear AskGamblers Complaint Team,


I am writing to request your urgent intervention regarding my Rajabets account.


Rajabets Account Username: < email removed >


My KYC verification has been pending for more than two months. Around two months ago, Rajabets requested verification documents, and I submitted all the required details and documents on the same day.

Despite fully cooperating with the verification process, my KYC has still not been completed, and my withdrawal remains frozen. I am unable to access or withdraw my funds.


I have also sent multiple follow-up emails to Rajabets, but I am not receiving any proper response or meaningful update regarding the status of my verification.


I want to clearly state that I have not engaged in any fraudulent activity or intentionally violated any betting rules. I have provided the documents requested by Rajabets and have been waiting patiently for more than two months.


I find it unreasonable that my funds can remain inaccessible for such a long period while the operator continues to delay the verification without providing a clear explanation or resolution timeline.


I kindly request AskGamblers to intervene and help me obtain:

  • A clear explanation from Rajabets regarding the reason for the prolonged KYC delay.
  • Confirmation of whether any additional documents or information are actually required from me.
  • Immediate completion of my KYC verification.
  • Release of my legitimate funds and processing of my pending withdrawal.


I have already waited for more than two months and have made several attempts to contact Rajabets directly without receiving an adequate response. Therefore, I am requesting AskGamblers to please escalate this matter and assist me in getting a proper resolution.


I can provide copies of my submitted documents, withdrawal details, and previous correspondence with Rajabets if required.


Thank you for your assistance. I sincerely hope you can help resolve this matter as soon as possible.


Kind regards,

< full name removed >

Rajabets Username: < email removed >

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71h left
₹40,001