I submitted my kyc on July 29 but they are not verifying my kyc. Somehow I found the marketing head's telegram id and I messaged him. After 3 days he has verified the kyc but now asking for utility bill on my name even though I have submitted that too but now they are not verifying it and he even directly said he won't verify the profile.
Dear all,
Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Rajabets Casino management acted in accordance with their Terms and Conditions, and paid out the disputed amount to the player.
Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. We would like to remind the player that in case something went wrong with the payment, casino is not to blame since the payment was made to the trabsaction info player provided casino with. In case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.
I Don't Know Still How Many Days I Need To Wait It's Been Nearly 3-4 Months & Still I'm Waiting For My Money.
Dear @Nas29,
We would like to inform you that we have received justified evidence which clearly show that funds have been sent to you by the casino. The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved.
Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.
Thanks in advance for your cooperation.
Dear all,
This complaint has been reopened as per Rajabets Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.
Rajabets Casino Complaint Stats
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