Complaint #82 Rajabets Casino

Not processing the account verification and withdraw request

By dskaxis

1 year ago

Hello there my username with rajabets.com is < removed and sent to the casino >

After I have created an account with rajabets.com and deposited 141000 INR and played and when my account balance reaches 213070.50 INR on 02/08/2024 when i try to place a withdraw request and my withdraw request have been cancelled and asked to upload the id verification documents.On dated 03/08/2024 I have uploaded my ID proof and selfie with it along with ID proof i have also uploaded my bank statement used for withdraw request creation. Since the uploaded the documents and now almost 8 days lapsed and no response found from this bookie.

The main issues when you lose money no id verification required maximum stake allowed for placing a bet. And when you start wining then the problem arises restricted withdraw etc.

Very worst experience with this website...Hopefully askgamblers help me to retrieve my withdrawal request get processed.

Disputed Casino Rajabets Casino

Reason Delayed payment

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Rajabets Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

dskaxis

1 year ago

Before calling me as a fraud..And before claiming yourself as non money laundering company.

Please Answer to previous posts my questions.

Why are you rajabets collecting funds from Indian customers through third party individual or shell company bank accounts?(All bank account comes under different name and not even a bank account comes with rajabets company name).

Why are you keep changing the bank account details used for funds collection from indian customers for every few days say 3 to 4 once you change bank account details??Why ?

Answer this 2 questions first and then I have few questions which I will ask you later.

Rajabets Casino

• Representative

1 year ago

Hello,

As requested, the violated Terms are:

https://rajabets.com/en/pages/terms-and-conditions

4.4. Withdrawals - 4.5. Deposits - 12.3. Anti-Money Laundering & Counter-Terrorist Financing, as the user has apparently used somebody else's personal details to register and operate somebody else's bank account, where the details were edited, to transfer funds.

Rajabets Casino

• Representative

1 year ago

Hello,

The user has failed to verify his identity as the provided bank account is edited, we often suggest to avoid such actions and using somebody elses identity to register/play on Rajabets. As per the violation of Rajabets Terms and Conditions, the users account is terminated permanently.

Regards,
Team Rajabets

Rajabets Casino Complaint Stats

Resolved 116 / 116

Avg. Amount $2,200

Avg. Complaint Duration 14 days

Avg. Response Time 3 days

COMPLAINT REFERRED BY AGCCS PARTNER Time2play (69)

Rajabets Casino Complaints

See all complaints for this casino

Withdrawal is keeping in delay intentionally

Hi Team,

I need quick help regarding my withdrawals. It's been 5 days now they are keeping my withdrawal in waiting state and declining again and again. When I ask the customer care they keep saying the same thing: it will in queue or bank side problem or we are working on it. Seems they are planning to distract the player mind and get them lost. Please do needful. I have taken a loan for the recovery and that amount got blocked. Total amount 2.85 lakhs, which is stuck there. Username: < username removed >

52h left

₹285,000

Delay in verification

Rajabets is not responding to solve the issue. Documents were uploaded over one month ago and are still waiting. No reply from email support and live support is always saying documents are in queue. They said they are not responsible for the verification process and they can not do anything in this matter. Live support agents do not reply to every question. Please check with them. User id - #18498

30h left

₹46,518

Verification pending and withdrawal stuck

I had started using Rajabets last month and was able to deposit and withdraw without any hassles a few times. After a while I tried to withdraw 35000. It got rejected and I was told to verify my account. I promptly provided them with my documents on 25th of May 2026. It has been pending since then and I have always gotten the same response from their chat support. They say that my documents have been queued for verification and that I should wait. I have heard this exact same response every day since 25th of May. 10 days have passed now and my funds of 35000 are stuck on the website. I’m actually going to be in loss even after my withdrawal of 35000 goes through. I request askgamblers to intervene and resolve this issue. This practice by Rajabets needs to be called out again and again.

Resolved

₹35,000

Rajabet Casino - Deposit of 50k INR not credited

i would like to lodge a complaint regarding a deposit of ₹50,000 made on the Rajabets platform.

On 31 May 2026 at 10:53 am, I made a deposit of ₹50,000 to the beneficiary bank account that was provided directly on the Rajabets platform for making deposits. More than 48 hours have passed, but the amount has still not been credited to my Rajabets account.

Since the transaction, I have contacted Rajabets multiple times through their live chat support and telegram support. However, every time I ask for an update, I receive the same copy-pasted response asking me to wait for 2–4 more hours. No meaningful update or resolution has been provided.

To assist them in verifying the transaction, I have already submitted all the required proof multiple times, including payment receipt/screenshot, latest bank statement PDF, bank statement video recording, and screenshot of the beneficiary account details provided by Rajabets at the time of payment.

Despite providing all the requested documents repeatedly, the issue remains unresolved. Additionally, I have sent emails to their support team, but I have not received a single response from them.

I request an immediate investigation into this matter and a clear update regarding the status of my ₹50,000 deposit. If the amount cannot be credited, I request a full explanation and prompt resolution.

Thank you.

Resolved

₹50,000

Deposit of 10000 INR not credited

I made a deposit of ₹9,999.80 on 27 May 2026 to Rajabets through UPI, but the amount has still not been credited to my gaming account.

I have already provided all the required proof to their support team, including:

- Bank statement

- Video recording of my bank app

- Video recording of the payment app

- UPI transaction details and reference number

Despite submitting all the evidence, the issue is still unresolved and my deposit has not been added to my account. The support team keeps delaying the process without giving a proper resolution.

Deposit Details:

- Amount: ₹9,999.80

- Date: 27 May 2026

- UPI Ref No: 306913993840

- Recipient UPI ID: boim-423214920374@boi

I request that AskGamblers help resolve this issue and ensure that Rajabets credits my deposit

I'm just getting the same repeated replies every time

Resolved

₹10,000

Verification waiting since very long time

This is my final request regarding my account.

It has been over one month since I submitted my KYC documents, and my account is still showing 'pending'. Due to this, I am unable to withdraw my funds.

I have already contacted live support multiple times, sent several emails, and even raised the issue publicly, but I am only receiving repeated generic responses like please wait, without any clear timeline or resolution
Please check and resolve my issue as soon as possible

22h left

₹92,456

Complaint regarding non credited funds

Dear RajaBets Support Team,

I am writing to raise a complaint regarding a payment of ₹21,000 made on 17th May 2026 at 08:34 PM, which is still not reflecting in my RajaBets account.

Transaction Details:

Amount: ₹21,000

Date & Time: 17th May 2026, 08:34 PM

Payment Method: CRED Wallet (UPI)

UPI Transaction ID: 613707483889

Transaction ID: c0cfa558-5f1b-461c-8540-870f849e5790

Paid To UPI ID: 8529813465@okbizaxis

The payment was successfully debited from my account, and the status shows that the amount has been credited to the recipient's bank. However, the amount is still not reflecting in my RajaBets wallet/account.

I have taken multiple follow-ups with your support team, but every time I am being asked to wait 4 hours, 6 hours, or 7 hours, with repeated responses stating, “We are checking”. It has now been a significant delay, and the issue still remains unresolved.

I request you to urgently investigate this matter and credit the amount of ₹21,000 to my RajaBets account immediately or provide a proper resolution/update regarding the transaction status.

Please treat this as a priority complaint.

Resolved

Verification not completed and withdrawal request rejected

Dear Rajabets (User ID: < sent to the casino >, Account ID: < sent to the casino >).

I am writing this to express my extreme frustration regarding the rejection of my withdrawal requests (₹50,000 and ₹15,000).

I registered on Rajabets because of its high ratings on Google, but this experience is turning out to be like dealing with an unreliable local bookie.

I have already submitted all my documents to your official email ID , but there has been no response .

Here is the complete summary of my case and documents already submitted:

Nature of Winnings: My total balance is ₹1,09,301.50. I want to state clearly that I won this amount purely through Cricket Multibets in the Sportsbook.

I have NOT played any casino games and I have NOT used any bonuses. This is my hard-earned cash money. Current Location: I am currently working in Qatar. I have been completely transparent about my residency from the start. Documents Already Emailed:

I have already provided the following to your official support channel: Indian Identity: Aadhaar Card (Front & Back) and PAN Card.Work & Residency Proof: My Qatar ID and my Indian Passport (sent to verify my current location in Qatar).Mandatory Selfie: A clear photo of me holding my Original ID Card along with a white paper where "RAJABETS" and the Current Date are clearly handwritten. Transaction Evidence: Screenshots of all my Deposits and my Winning Cricket Bet Slips.Despite me providing every single proof required for a professional KYC process, my withdrawals were rejected.

This is highly unprofessional. I am attaching EVERYTHING again to this email (Aadhaar, PAN, Qatar ID, Passport, Date-verified Selfie, and Bet Slips). I demand that you verify my account immediately and process my pending withdrawals without any further excuses. If Rajabets is truly a top-rated platform, prove it by resolving this now.

User ID: < sent to the casino >

Resolved

Account verification is pending and withdrawal is on hold

I have been facing withdrawal issues on Rajabets for the last 14 days. They keep my withdrawal requests pending for several days and then eventually cancel them. Whenever I contact live chat support, they tell me to wait for some more time and claim that the withdrawal will be processed successfully soon. They also repeatedly said that the funds had already been deducted from their bank account and that the delay was caused by temporary bank server issues. However, not a single withdrawal was completed successfully, and all of them were eventually cancelled.

Four days ago, after cancelling all my withdrawal requests, they informed me that I needed to complete verification for my Rajabets account. I submitted all the documents they requested immediately, but my verification has still been pending for the last 4 days without any update.

When I contact live chat support, they do not provide any clear response regarding my withdrawals or verification status. Instead, they encourage me to place more bets and lure me into continuing to gamble by tempting me with the possibility of gaining more winnings rather than resolving my withdrawal issue.

44h left

₹1,010,105

Verification delay

My Id : < sent to the casino >

I am making deposits in Rajabets from last 1 month. 10 days back after I won 20k and tried to withdrawl they rejected my withdrawl and asked for verification. Even after sending all the documents clearly, they are still not completing the verification. When ever I contact them they have been telling something that the documents are in queue and they can't do anything, and they are asking me to play until verification is done. It seems like they don't want to complete the verification until I lose the amount that I won. "Ask Gamblers" please help me to get my funds soon, you are my only hope.

Resolved

₹24,000