Complaint #287 Rajabets Casino

My withdrawals have been delayed since a week and no response from the support team

By Hassan H.

2 months ago

Message on forum

My username is < sent to the casino > on rajabets. This has been the worst betting platform I’ve ever used. 6 of my withdrawals are pending since so long. 2 withdrawals of Rs. 100000 and Rs. 50000 is been pending since a week and the support team is doing nothing about it. They are just ignoring my emails and messages. I’m literally fed up speaking to them. I need AskGamblers to intervene and find a resolution. As there’s further Rs. 2300000 in my account and Rajabets is trying to cheat me here. When I started to make winnings, they have delayed the withdrawals and doing all this nonsense. Until then everything was fine.

Something needs to be done urgently as I’m scared if my funds will be stolen by Rajabets. I’ve never seen any other betting platform delaying their withdrawals for more than 24 hours. But this particular rajabets have kept my withdrawals pending since 7 days now and that’s not at all acceptable. Something needs to be done urgently.

I’m attaching the screenshots from the rajabets account showing all the pending withdrawals and my account details. All the circled images are the pending withdrawals. Kindly do something urgently please.

Disputed Casino Rajabets Casino

Reason Delayed payment

Amount ₹2561972

Discussion

AskGamblers

• Support Team

1 day ago

Dear @hizam99,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Rajabets Casino

• Representative

1 day ago

Dear All,

As per our check we see that the users last withdrawal was completed and the transaction requests after that are also being processed the same.

There is no further action can be taken or required as it is on a regular process.

For any query please e-mail to [email protected]

Regards,
Team Rajabets

hizam99

• India

5 days ago

Dear ask gamblers team,

Why don’t you ask the rajabets to give the proof of payment made to me?? I’m asking for this proof since last one month damn it. You are just believing what they are saying again and again and again. Just one withdrawal of Rs. 100000 has been processed in the last month. Is that acceptable ????? I have a daily withdrawal limit of 150000 INR and how can they process just 100000 INR in one month???? That’s utter nonsense. They are just purposely delaying my withdrawal. The current withdrawal of INR 100000 has been pending since 8 days now. Now they will delay that until this month end and then they will give a reply saying “withdrawals are processed regularly”. They are just making a fool out of me and ask gamblers as well. I have an account balance of INR 2300000. If they process only Rs. 100000 in a month then it will take 23 months which is roughly 2 years to credit all the funds in my rajabets account. So is @askgamblers also asking me to wait for 2 years to get all the funds in my account processed??? I need a reply to this from @askgamblers side

I just want all my withdrawals to be processed within a period of 24-48 hours maximum. Is that possible @rajabets ???? Please give a reply to this.

Pending withdrawal transaction ID: f4078f3e-a97c-4f86-87f5-12c5e2d9ede8

Username: hizam999

AskGamblers

• Support Team

1 week ago

Dear @hizam99,

Thanks in advance for your cooperation.

Rajabets Casino Complaint Stats

Resolved 112 / 112

Avg. Amount $2,031

Avg. Complaint Duration 14 days

Avg. Response Time 3 days

Rajabets Casino Complaints

See all complaints for this casino

Rajabet Casino - Deposit of 50k INR not credited

i would like to lodge a complaint regarding a deposit of ₹50,000 made on the Rajabets platform.

On 31 May 2026 at 10:53 am, I made a deposit of ₹50,000 to the beneficiary bank account that was provided directly on the Rajabets platform for making deposits. More than 48 hours have passed, but the amount has still not been credited to my Rajabets account.

Since the transaction, I have contacted Rajabets multiple times through their live chat support and telegram support. However, every time I ask for an update, I receive the same copy-pasted response asking me to wait for 2–4 more hours. No meaningful update or resolution has been provided.

To assist them in verifying the transaction, I have already submitted all the required proof multiple times, including payment receipt/screenshot, latest bank statement PDF, bank statement video recording, and screenshot of the beneficiary account details provided by Rajabets at the time of payment.

Despite providing all the requested documents repeatedly, the issue remains unresolved. Additionally, I have sent emails to their support team, but I have not received a single response from them.

I request an immediate investigation into this matter and a clear update regarding the status of my ₹50,000 deposit. If the amount cannot be credited, I request a full explanation and prompt resolution.

Thank you.

42h left

₹50,000

Deposit of 10000 INR not credited

I made a deposit of ₹9,999.80 on 27 May 2026 to Rajabets through UPI, but the amount has still not been credited to my gaming account.

I have already provided all the required proof to their support team, including:

- Bank statement

- Video recording of my bank app

- Video recording of the payment app

- UPI transaction details and reference number

Despite submitting all the evidence, the issue is still unresolved and my deposit has not been added to my account. The support team keeps delaying the process without giving a proper resolution.

Deposit Details:

- Amount: ₹9,999.80

- Date: 27 May 2026

- UPI Ref No: 306913993840

- Recipient UPI ID: boim-423214920374@boi

I request that AskGamblers help resolve this issue and ensure that Rajabets credits my deposit

I'm just getting the same repeated replies every time

Resolved

₹10,000

Verification waiting since very long time

This is my final request regarding my account.

It has been over one month since I submitted my KYC documents, and my account is still showing 'pending'. Due to this, I am unable to withdraw my funds.

I have already contacted live support multiple times, sent several emails, and even raised the issue publicly, but I am only receiving repeated generic responses like please wait, without any clear timeline or resolution
Please check and resolve my issue as soon as possible

86h left

₹92,456

Complaint regarding non credited funds

Dear RajaBets Support Team,

I am writing to raise a complaint regarding a payment of ₹21,000 made on 17th May 2026 at 08:34 PM, which is still not reflecting in my RajaBets account.

Transaction Details:

Amount: ₹21,000

Date & Time: 17th May 2026, 08:34 PM

Payment Method: CRED Wallet (UPI)

UPI Transaction ID: 613707483889

Transaction ID: c0cfa558-5f1b-461c-8540-870f849e5790

Paid To UPI ID: 8529813465@okbizaxis

The payment was successfully debited from my account, and the status shows that the amount has been credited to the recipient's bank. However, the amount is still not reflecting in my RajaBets wallet/account.

I have taken multiple follow-ups with your support team, but every time I am being asked to wait 4 hours, 6 hours, or 7 hours, with repeated responses stating, “We are checking”. It has now been a significant delay, and the issue still remains unresolved.

I request you to urgently investigate this matter and credit the amount of ₹21,000 to my RajaBets account immediately or provide a proper resolution/update regarding the transaction status.

Please treat this as a priority complaint.

Resolved

Verification not completed and withdrawal request rejected

Dear Rajabets (User ID: < sent to the casino >, Account ID: < sent to the casino >).

I am writing this to express my extreme frustration regarding the rejection of my withdrawal requests (₹50,000 and ₹15,000).

I registered on Rajabets because of its high ratings on Google, but this experience is turning out to be like dealing with an unreliable local bookie.

I have already submitted all my documents to your official email ID , but there has been no response .

Here is the complete summary of my case and documents already submitted:

Nature of Winnings: My total balance is ₹1,09,301.50. I want to state clearly that I won this amount purely through Cricket Multibets in the Sportsbook.

I have NOT played any casino games and I have NOT used any bonuses. This is my hard-earned cash money. Current Location: I am currently working in Qatar. I have been completely transparent about my residency from the start. Documents Already Emailed:

I have already provided the following to your official support channel: Indian Identity: Aadhaar Card (Front & Back) and PAN Card.Work & Residency Proof: My Qatar ID and my Indian Passport (sent to verify my current location in Qatar).Mandatory Selfie: A clear photo of me holding my Original ID Card along with a white paper where "RAJABETS" and the Current Date are clearly handwritten. Transaction Evidence: Screenshots of all my Deposits and my Winning Cricket Bet Slips.Despite me providing every single proof required for a professional KYC process, my withdrawals were rejected.

This is highly unprofessional. I am attaching EVERYTHING again to this email (Aadhaar, PAN, Qatar ID, Passport, Date-verified Selfie, and Bet Slips). I demand that you verify my account immediately and process my pending withdrawals without any further excuses. If Rajabets is truly a top-rated platform, prove it by resolving this now.

User ID: < sent to the casino >

24h left

₹109,301

Account verification is pending and withdrawal is on hold

I have been facing withdrawal issues on Rajabets for the last 14 days. They keep my withdrawal requests pending for several days and then eventually cancel them. Whenever I contact live chat support, they tell me to wait for some more time and claim that the withdrawal will be processed successfully soon. They also repeatedly said that the funds had already been deducted from their bank account and that the delay was caused by temporary bank server issues. However, not a single withdrawal was completed successfully, and all of them were eventually cancelled.

Four days ago, after cancelling all my withdrawal requests, they informed me that I needed to complete verification for my Rajabets account. I submitted all the documents they requested immediately, but my verification has still been pending for the last 4 days without any update.

When I contact live chat support, they do not provide any clear response regarding my withdrawals or verification status. Instead, they encourage me to place more bets and lure me into continuing to gamble by tempting me with the possibility of gaining more winnings rather than resolving my withdrawal issue.

21h left

₹1,010,105

Verification delay

My Id : < sent to the casino >

I am making deposits in Rajabets from last 1 month. 10 days back after I won 20k and tried to withdrawl they rejected my withdrawl and asked for verification. Even after sending all the documents clearly, they are still not completing the verification. When ever I contact them they have been telling something that the documents are in queue and they can't do anything, and they are asking me to play until verification is done. It seems like they don't want to complete the verification until I lose the amount that I won. "Ask Gamblers" please help me to get my funds soon, you are my only hope.

Resolved

₹24,000

Verification waiting for a very long time

This is my final request regarding my account.

It has been over one month since I submitted my KYC documents, and my account is still showing 'pending'. Due to this, I am unable to withdraw my funds.

I have already contacted live support multiple times, sent several emails, and even raised the issue publicly, but I am only receiving repeated generic responses like please wait, without any clear timeline or resolution.

This is unacceptable.

If my KYC is not verified and my withdrawal is not processed within the next 48 hours, I will be forced to escalate this matter further by reporting it on multiple public platforms and forums.

Here are my account details

Username - shobha57988

Name - <full name removed>

Email - <email address removed>

Resolved

₹2,002

Self exclusion request from my Rajabets Account

Hi team,

Writing this after trying all the methods i could.

Asked rajabets live support team to help me with the self exclusion of my account on rajabets, they asked me to mail their team, I mailed them.

Have been waiting for their response since 5 6 days now yet no response or action has been taken on closing my account.

I request askgamblers and the rajabets team to pls help me self exclude from my accoun for a minimum of 1 year or if possible permanently delete (irreversible) my rajabets account owing to my personal reasons of leaving gambling. Below are my account details -

Username - < sent to the casino >

Happy to provide any other information if required for this process.

Regards,

Resolved

Withdrawal blocked for over 1 month and no response from security team

Platform: Rajabets
Account ID: 928215

Complaint Details:

I am writing to raise a serious concern regarding my Rajabets account.

For the past one month, I have been unable to withdraw my funds. Every withdrawal request is being rejected with a message asking me to submit verification documents to the security team.

As instructed, I have already submitted all the required documents, including identity proof via email. Despite this, I have not received any response or update from the security team.

I have also contacted customer support multiple times, but I am only receiving generic responses stating that the issue is under review. No clear timeline or explanation has been provided.

This delay is unacceptable, as it has been over a month since I first submitted my documents. My funds are still blocked, and I am unable to access my own money.

I request the following:

Immediate review of my submitted documents
Completion of the verification process
Approval of my pending withdrawals without further delay

I am willing to cooperate fully and provide any additional documents if required. However, I expect a prompt and transparent resolution to this issue.

Resolved

₹53,510