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Kyc verification pending intentional delay


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By Challa9
8 months ago

Hi Ask gamblers support,


My withdrawal is rejected stating "verification pending". I have uploaded requested documents 9 days back, till now I have not received any update. It seems they are intentionally delaying this process. Please help me with this situation to complete my verification to get my funds. Let me know if you need any documents. Thank you,

Disputed Casino Rajabets Casino
Amount ₹95000

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
Dear AGCCS support/ Rajabet support,

KYC completed and and i got my funds, please close this as resolved. thank you all.
User name
Dear User,

Kindly re-send this mail to suppor­t@r­aja­bet­s.com. Your e-mail has not been received by our end.

Regards,
Team Rajabets
User name loyalty-level-2
Dear All,

there is no option to upload video over casino portal, evidence attached, Rajabet chat support advised me to sent video over email "verif­ica­tio­n@r­aja­bet­s.com" , and i have sent the same 9 days ago, so far i have not received any update from them, evidence of sending .mp4 over email attached. there is nothing pending from your my end.

Rajabets Casino Complaint Stats

Resolved 116 / 116
Avg. Amount $2,200
Avg. Complaint Duration 14 days
Avg. Response Time 3 days

Rajabets Casino Complaints

See all complaints for this casino
Verification not completed and withdrawal request rejected

Dear Rajabets (User ID: < sent to the casino >, Account ID: < sent to the casino >).

I am writing this to express my extreme frustration regarding the rejection of my withdrawal requests (₹50,000 and ₹15,000).

I registered on Rajabets because of its high ratings on Google, but this experience is turning out to be like dealing with an unreliable local bookie.

I have already submitted all my documents to your official email ID , but there has been no response .

Here is the complete summary of my case and documents already submitted:

Nature of Winnings: My total balance is ₹1,09,301.50. I want to state clearly that I won this amount purely through Cricket Multibets in the Sportsbook.

I have NOT played any casino games and I have NOT used any bonuses. This is my hard-earned cash money. Current Location: I am currently working in Qatar. I have been completely transparent about my residency from the start. Documents Already Emailed:

I have already provided the following to your official support channel: Indian Identity: Aadhaar Card (Front & Back) and PAN Card.Work & Residency Proof: My Qatar ID and my Indian Passport (sent to verify my current location in Qatar).Mandatory Selfie: A clear photo of me holding my Original ID Card along with a white paper where "RAJABETS" and the Current Date are clearly handwritten. Transaction Evidence: Screenshots of all my Deposits and my Winning Cricket Bet Slips.Despite me providing every single proof required for a professional KYC process, my withdrawals were rejected.

This is highly unprofessional. I am attaching EVERYTHING again to this email (Aadhaar, PAN, Qatar ID, Passport, Date-verified Selfie, and Bet Slips). I demand that you verify my account immediately and process my pending withdrawals without any further excuses. If Rajabets is truly a top-rated platform, prove it by resolving this now.

User ID: < sent to the casino >

Status solved Resolved