Complaint #249 Rajabets Casino

KYC verification pending for over 6 months

By Teja V.

9 months ago

I am facing a long-pending KYC verification issue with Rajabets, despite submitting all required documents multiple times.

Here is the timeline:

First KYC submission: 4 May 2025

Rejected: 16 June 2025 without clarification

Re-submitted twice afterwards

Most recent submission: 17 November 2025

Current status still shows: “Waiting”

I have provided:

✔ Aadhaar/PAN

✔ Address proof

✔ Selfie

✔ All details match my registered account

Despite repeatedly contacting support, I continue to receive generic replies stating they cannot intervene and that the Risk Team processes verifications in order. There has been no update, feedback, or review in over 6 months since my first submission.

This delay is unacceptable and is blocking me from accessing withdrawals. My funds are locked without any resolution.

Account Information

I am requesting AskGamblers assistance to:

1. Push Rajabets to complete the KYC review

2. Provide a clear timeline/resolution

3. Unlock withdrawal access

I am ready to provide any screenshots or documents needed as proof.

Thank you for your support.

Disputed Casino Rajabets Casino

Reason Verification issues

Discussion

AskGamblers

• Support Team

7 months ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Rajabets Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information and taking into account the player's confirmation of using a payment method which is registered under a different name, the AskGamblers Complaint Team considers this case resolved and officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind that in case of a disagreement with our decision further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

tejaveera

• India

7 months ago

Dear Rajabets Team,

I acknowledge that I made an error by attempting a withdrawal to a third-party bank account. It was not done with malicious intent.

I respectfully request a reconsideration of the account termination. I am willing to use only my personal verified bank account going forward and comply strictly with all Terms and Conditions.

If possible, I kindly ask whether my account and remaining balance could be restored, as I would like to continue playing responsibly on your platform.

I appreciate your time and consideration.

Sincerely,
@tejaveera

Rajabets Casino

• Representative

7 months ago

Dear All,

Refund process has been completed.

Regards,
Team Rajabets

AskGamblers

• Support Team

7 months ago

Dear Rajabets Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Rajabets Casino Complaint Stats

Resolved 127 / 127

Avg. Amount $2,179

Avg. Complaint Duration 15 days

Avg. Response Time 3 days

Rajabets Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 103 out of 103 complaints in this category have been resolved.

This operator's average complaint duration is 15 days, while the average duration across all operators is 8 days.

Rajabets Casino Complaints

See all complaints for this casino

Unreasonable KYC verification Delay and Withdrawal Hold

Dear AskGamblers Team & Rajabets Management,

I am submitting this complaint regarding an unreasonable delay in my KYC verification and the withholding of my funds by Rajabets.

* Username: Romanromeo
* Account ID: #984608
* Withheld Balance: ₹2,19,000
* KYC Submission Date: 11/09/2026 (13+ Days Pending)

I submitted my original, authentic identity documents over 13 days ago. However, my verification status is stuck on "Waiting". Whenever I contact Live Support, I only receive repetitive, automated messages asking me to "wait patiently" as the risk department is reviewing it in a queue.

Furthermore, I have sent over 10+ emails to [email protected] in the past 8 days, but I have not received a single response. Rajabets claims to reply to every email, yet they completely ignore my queries while intentionally delaying my KYC to hold my withdrawal.

I have played strictly according to their Terms and Conditions, maintained only a single account, and provided valid government documents. Why is a platform like Rajabets withholding user funds under the guise of verification?

I am attaching my account screenshots as evidence. I request AskGamblers to kindly intervene and help me resolve this issue so I can withdraw my balance of ₹2,19,000.

90h left

₹219,000

Has Not Processed My Permanent Self Exclusion Request

I am raising this complaint because Rajabets has not processed my request for permanent self-exclusion despite multiple formal requests sent to their support team.

On 20 September 2026, I contacted Rajabets and clearly requested the immediate and permanent self-exclusion of my account. I specifically requested that the account be permanently closed with no possibility of reactivation or bypass.

I followed up multiple times on 21 September 2026, again requesting permanent self-exclusion and confirmation that my account had been fully deactivated.

Rajabets eventually replied, but instead of processing my permanent self-exclusion request, they told me that my account would only be automatically terminated after 90 consecutive days without logging in. They also stated that logging in would reset the 90-day period.

This does not address my explicit request for immediate permanent self-exclusion.

Their own Self-Exclusion page states that users can request self-exclusion indefinitely, and that once processed, self-exclusion will lock the account and the action is permanent.

I am therefore asking AskGamblers to review this matter and assist me in obtaining confirmation that my account is permanently self-excluded/closed, rather than relying on a 90-day inactivity termination.

I have attached screenshots showing:

* My original permanent self-exclusion request
* My subsequent follow-ups
* Rajabets’ response regarding the 90-day inactivity closure
* Rajabets’ own self-exclusion instructions.

71h left

KYC Verification Pending for More Than 2 Months and Withdrawal Frozen

Dear AskGamblers Complaint Team,

I am writing to request your urgent intervention regarding my Rajabets account.

Rajabets Account Username: < email removed >

My KYC verification has been pending for more than two months. Around two months ago, Rajabets requested verification documents, and I submitted all the required details and documents on the same day.

Despite fully cooperating with the verification process, my KYC has still not been completed, and my withdrawal remains frozen. I am unable to access or withdraw my funds.

I have also sent multiple follow-up emails to Rajabets, but I am not receiving any proper response or meaningful update regarding the status of my verification.

I want to clearly state that I have not engaged in any fraudulent activity or intentionally violated any betting rules. I have provided the documents requested by Rajabets and have been waiting patiently for more than two months.

I find it unreasonable that my funds can remain inaccessible for such a long period while the operator continues to delay the verification without providing a clear explanation or resolution timeline.

I kindly request AskGamblers to intervene and help me obtain:

A clear explanation from Rajabets regarding the reason for the prolonged KYC delay.
Confirmation of whether any additional documents or information are actually required from me.
Immediate completion of my KYC verification.
Release of my legitimate funds and processing of my pending withdrawal.

I have already waited for more than two months and have made several attempts to contact Rajabets directly without receiving an adequate response. Therefore, I am requesting AskGamblers to please escalate this matter and assist me in getting a proper resolution.

I can provide copies of my submitted documents, withdrawal details, and previous correspondence with Rajabets if required.

Thank you for your assistance. I sincerely hope you can help resolve this matter as soon as possible.

Kind regards,

< full name removed >

Rajabets Username: < email removed >

81h left

₹40,001

KYC verification delayed for months

Dear AskGamblers Team

My ID and selfie verification were already approved by Rajabets. They then requested additional documents, including utility bills and a bank statement showing my deposit.

I submitted all genuine documents, but they have been stuck on "Waiting" status for several months. Whenever I reach out via live chat or email, I receive the exact same automated reply that "KYC is under review."

They are deliberately delaying my verification to avoid processing withdrawals. All proofs are attached. Please intervene to get my KYC approved.

Account Details:

< sent to the casino >

Rejected

Verification pending from 10 days

My account verification has been pending for 10 days. I have already submitted the required documents, but my verification is still pending. I contacted live support several times and also sent emails, but I have not received a proper response. Please help me get an update from Rajabets and resolve my verification issue. I can provide screenshots and proof of my communication with Rajabets.

Resolved

₹5,001

Verification is pending 5 months

My verification is in waiting status from 5 months. First two times they rejected my documents for bank statement, but this time, I uploaded all required documents with bank statement also. Yet it's waiting from 2 months and support gives only single reply wait plz. There are no any concrete time limit, really unbelievable. It's total fake casino.

Please help me. I have 18500 in my gaming account, but no any satisfied response from support by live chat, and I sent many mails but no response.

Resolved

Account Verification KYC Delayed

Hello AskGamblers Team,

I am raising this complaint against Rajabets Casino regarding an unreasonable delay in my KYC verification process. My Rajabets User ID: jyot978013I have submitted all the required, valid identification documents for my account verification. However, my KYC has been kept in "Pending" status for a prolonged period, which is restricting my account access and potential withdrawals.

When I contacted Rajabets customer support to check the status, they gave me extremely unprofessional replies, stating that they do not have any fixed timeline for finishing the KYC process ("Hamara koi fixed time nahi hai"). This is highly unfair, as keeping a user's verification on hold indefinitely without giving a definitive timeframe is unacceptable. I have provided clear documents, and there is no valid reason for this delay.

I kindly request the AskGamblers team to intervene and help me get my KYC verified by Rajabets at the earliest. I am also attaching the relevant screenshots of my pending verification status and my conversation with their support team.

Thank you.

Resolved

₹2,000

KYC verification pending since July 20, 2026

My account verification has been pending since 20 July 2026 despite uploading all the requested documents. I uploaded my identity card (front and back) and selfie on 20 July, and after being asked to re-upload my identity card, I did so again on 23 July. However, all documents are still showing as “Waiting,” and my account has not been verified.

I have contacted customer support multiple times, but the issue has still not been resolved. As a result, I am unable to fully use my account or access the funds currently held in it.

I request that RajaBet review my submitted documents and complete the verification process immediately, or provide a clear explanation if any additional information is required.

Rejected

₹9,000

My kyc verification is pending since 3 days Not able to withdraw money

I submitted my documents for kyc verification on rajabets casino for a withdrawal but my kyc verification has been pending for 3 days. My amount of around 2 lakhs is in the wallet, and I have a loan I want to pay. They are not doing kyc verification and I contacted support and also email support, but I didn't receive any response. Please help.

33h left

₹195,017

Verification pending no proper response

Dear RajaBets Verification Team,

I have already submitted all the required documents through the verification page. However, my verification status has been showing as "Pending" for many days.

I have also contacted the live chat and sent emails, but I have not received any proper response or update.

Please kindly check the status of my verification and let me know if any additional documents or information are required from my side. I would appreciate your assistance in completing the verification as soon as possible, as I want to use my account.

There is approximately ₹170,000 in my account, and I am unable to access it due to the pending verification.

Username (registered email):< email removed >

I look forward to your prompt response.

Thank you

Resolved

₹170,000