KYC verification pending for over 6 months

Dear Sir/Madam,

I would like to formally raise a complaint regarding a payout that has been delayed for more than six months on my Rajabets account.

Account Details:

* Username:< sent to the casino >

* User ID: < sent to the casino >

After winning an amount exceeding one million, my withdrawal was placed on hold and I was informed that additional verification was required before the payout could be processed. While I fully understand and respect the need for verification procedures, I am concerned about the timing and duration of this process.

Prior to this significant win, I had deposited funds, played regularly, and successfully received several withdrawals from my account without being asked to complete any additional verification. It was only after winning this substantial amount that my payout was suspended and subjected to an extended verification review.

Over the past six months, I have submitted the requested documents and have repeatedly followed up through email and customer support channels. Unfortunately, each inquiry has resulted in the same generic response advising me to wait, without any clear explanation, timeline, or update regarding the status of my payout.

I believe that a six-month delay is unreasonable, particularly given that I have cooperated fully with all verification requests. The continued withholding of my winnings without a clear resolution has caused significant frustration and concern.

I respectfully request your assistance in reviewing this matter and ensuring that my verification process is completed promptly so that my outstanding payout can be released without any further delay.

I would greatly appreciate a detailed update on the status of my account review, the reason for the prolonged delay, and a clear timeframe for resolution.

Thank you for your attention to this matter. I look forward to your prompt response and a fair resolution.

Yours faithfully,

lkgounder

< id sent to the casino >

Please accept my complaint and its been more than 3days over still my account is in verification and they are not giving me exact timeframe also please look into it and take necessary action these is second time i am raising complaint they are keep on delaying verification process how long do I need to wait tell please help me in this issue

I submitted all the documents that were required by Rajabets for completion of verification process on 14/06/2026 but it's been more than a week that my account verification status is still in " waiting".

Due to this I am unable to withdraw funds from my account. The total balance in my account is nearly 167000 INR.

I have already contacted live support multiple times, sent several emails, and even raised the issue publicly, but I am only receiving repeated generic responses like please wait, without any clear timeline or resolution

Please check and resolve my issue as soon as possible.

Username: < username removed >

Player id # 1057290

Hi AskGambler Team,

This is to inform you that I have been using Rajabets since last month.

User - 1006773 / <username removed >

At start I was able to withdraw the amount. But once amount got increased, they asked for KYC verification.

I have submitted all the documents, But still not reply from their side.

I need to repay the same amount by 25th June.

Please try to resolve the verification issues asap so I can withdraw my funds.

Hi Team,

I need quick help regarding my withdrawals. It's been 5 days now they are keeping my withdrawal in waiting state and declining again and again. When I ask the customer care they keep saying the same thing: it will in queue or bank side problem or we are working on it. Seems they are planning to distract the player mind and get them lost. Please do needful. I have taken a loan for the recovery and that amount got blocked. Total amount 2.85 lakhs, which is stuck there. Username: < username removed >

Rajabets is not responding to solve the issue. Documents were uploaded over one month ago and are still waiting. No reply from email support and live support is always saying documents are in queue. They said they are not responsible for the verification process and they can not do anything in this matter. Live support agents do not reply to every question. Please check with them. User id - #18498

i would like to lodge a complaint regarding a deposit of ₹50,000 made on the Rajabets platform.

On 31 May 2026 at 10:53 am, I made a deposit of ₹50,000 to the beneficiary bank account that was provided directly on the Rajabets platform for making deposits. More than 48 hours have passed, but the amount has still not been credited to my Rajabets account.

Since the transaction, I have contacted Rajabets multiple times through their live chat support and telegram support. However, every time I ask for an update, I receive the same copy-pasted response asking me to wait for 2–4 more hours. No meaningful update or resolution has been provided.

To assist them in verifying the transaction, I have already submitted all the required proof multiple times, including payment receipt/screenshot, latest bank statement PDF, bank statement video recording, and screenshot of the beneficiary account details provided by Rajabets at the time of payment.

Despite providing all the requested documents repeatedly, the issue remains unresolved. Additionally, I have sent emails to their support team, but I have not received a single response from them.

I request an immediate investigation into this matter and a clear update regarding the status of my ₹50,000 deposit. If the amount cannot be credited, I request a full explanation and prompt resolution.

Thank you.

I made a deposit of ₹9,999.80 on 27 May 2026 to Rajabets through UPI, but the amount has still not been credited to my gaming account.

I have already provided all the required proof to their support team, including:

- Bank statement

- Video recording of my bank app

- Video recording of the payment app

- UPI transaction details and reference number

Despite submitting all the evidence, the issue is still unresolved and my deposit has not been added to my account. The support team keeps delaying the process without giving a proper resolution.

Deposit Details:

- Amount: ₹9,999.80

- Date: 27 May 2026

- UPI Ref No: 306913993840

- Recipient UPI ID: boim-423214920374@boi

I request that AskGamblers help resolve this issue and ensure that Rajabets credits my deposit

I'm just getting the same repeated replies every time