Complaint #189 Rajabets Casino

Kyc verification delayed

By ajna21

1 year ago

Hey my username :< sent to the casino >

I have uploaded kyc verification documents on 14/5/2025 and today is 4/6/2025 and still it's not done . Their customers chat is computerised text with doesn't help that's why I am raising complaint here please help Rajabets help me verify early almost 21days.as a proof I have uploaded my account screenshot you can look at date asa well of kyc verification status .

Disputed Casino Rajabets Casino

Reason Verification issues

Amount ₹300000

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Rajabets Casino

• Representative

1 year ago

Dear All,

User's verification process has been successfully completed.

Regards,
Team Rajabets

ajna21

1 year ago

Ask gambler please close my complaint the problem has been resolved

ajna21

1 year ago

Dear all
My VERIFICATION process has been completed thank you ask gambler without you it was not possible thank you 🙏🙏

And dear raja bet please improve your verification system because it's not good I will rate it 1/10

Rajabets Casino Complaint Stats

Resolved 132 / 132

Avg. Amount $2,122

Avg. Complaint Duration 15 days

Avg. Response Time 3 days

Rajabets Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 106 out of 106 complaints in this category have been resolved.

This operator's average complaint duration is 15 days, while the average duration across all operators is 8 days.

COMPLAINT REFERRED BY AGCCS PARTNER Freakspin (122)

Rajabets Casino Complaints

See all complaints for this casino

Verification is on waiting from 25 days

Dear AskGamblers Complaint Team,

I am writing to request your urgent intervention regarding my Rajabets account.

1105267

My KYC verification has been pending for more than 25 days. Rajabets requested verification documents, and I submitted all the required details and documents on the same day.

Despite fully cooperating with the verification process, my KYC has still not been completed, and my withdrawal remains frozen. I am unable to access or withdraw my funds.

I have also sent multiple follow-up emails to Rajabets, but I am not receiving any proper response or meaningful update regarding the status of my verification.

kindly request AskGamblers to intervene and help me obtain:

A clear explanation from Rajabets regarding the reason for the prolonged KYC delay.

Thank you for your assistance. I sincerely hope you can help resolve this matter as soon as possible.

Kind regards,

Rajabets User id: pratik089

#1105267

66h left

₹42,580

Refuses immediate self exclusion

I want to report Rajabets for refusing my self-exclusion request.

On October 18, 2026, I emailed Rajabets asking them to permanently close my account because I am suffering heavy financial losses and mental stress from gambling.

Instead of blocking my account, they replied on October 25, 2026, saying my account will only close automatically if I do not log in for 90 days.

Forcing someone with gambling losses to stay active for 90 days is wrong and unsafe.

Please help me get my account permanently closed and blocked immediately.

I'm attaching a screenshot of the email sent

Resolved

Withdrawal not credited more than 5 days passed

My withdrawal not getting completed more than 5 days gone I have made withdrawal on 24 th oct 2026 but still today the status is waiting and when I reachout to customer support they are giving same same replies but no resolution.

Kindly help to get my withdrawal money.

As per standard guidline it should get finished in maximum 72 hrs but not it's double time but still no resolution provided and I'm unable to place another request as this request is in waiting state

66h left

₹720,000

Verification is pending from last 5 days

Dear AskGamblers Complaint Team,

I am writing to request your urgent intervention regarding my Rajabets account.

Rajabets Account Username/mail id- < email removed >

User id #127162

My KYC verification has been pending for more than 5 days. Rajabets requested verification documents, and I submitted all the required details and documents on the same day.

Despite fully cooperating with the verification process, my KYC has still not been completed, and my withdrawal remains frozen. I am unable to access or withdraw my funds.

I have also sent multiple follow-up emails to Rajabets, but I am not receiving any proper response or meaningful update regarding the status of my verification.

I want to clearly state that I have not engaged in any fraudulent activity or intentionally violated any betting rules. I have provided the documents requested by Rajabets and have been waiting patiently for more than two months.

I find it unreasonable that my funds can remain inaccessible for such a long period while the operator continues to delay the verification without providing a clear explanation or resolution timeline.

I kindly request AskGamblers to intervene and help me obtain:

A clear explanation from Rajabets regarding the reason for the prolonged KYC delay.

Confirmation of whether any additional documents or information are actually required from me.

Immediate completion of my KYC verification.

Release of my legitimate funds and processing of my pending withdrawal.

I won approx 30 lacs because of the verification I can't able to withdrawal so I forcefully play I don't have other option and I lost 29 lacs, I have in my account now 1 lac approx. So I have fear if I will play I loose all and they have this strategy to delay the verification and customer loose all money. So I want you to please help me complete the verification so that I can withdraw my funds festival is near; I need my money.

I can provide copies of my submitted documents, withdrawal details, and previous correspondence with Rajabets if required.

Thank you for your assistance. I sincerely hope you can help resolve this matter as soon as possible.

Kind regards,

< full name removed >

Rajabets User id #127162

Resolved

₹100,000

Deposit Not Credited to My Casino Account Despite Providing Bank Statement and Screenshot

Dear AskGamblers Complaints Team,

I am filing this complaint against Rajabets Casino because my deposit has not been credited to my casino account, even though the payment was made successfully from my bank account.

I have already provided my bank statement and payment screenshot as proof of the transaction. However, the casino continues to request video proof, even after I have submitted these documents.

I am willing to cooperate with a reasonable verification process, but I am concerned about providing a video containing sensitive personal or banking information due to privacy and security concerns.

I request AskGamblers to investigate this matter and ask Rajabets Casino to verify the transaction using the bank statement, payment screenshot, and transaction reference number already provided.

Please help me get my deposit credited to my casino account or have the amount refunded to my original payment method.

I can provide any additional reasonable supporting documents required for verification.

Thank you for your assistance.

Rejected

₹5,000

Withdrawal on hold and account verification pending

Hello Ask gamblers team,

I have been facing withdrawal issues on Rajabets for the last 8 days. I signed up with Rajabets on 25/09/2026, made 4 successful deposits, and completed 2 successful withdrawals on 26/09 and 27/09 without being asked for any KYC.

On 28/09, I requested another withdrawal of INR 100,000 (their maximum withdrawal limit). When the withdrawal was delayed, their support explicitly told me that it had been processed and debited from their end and that the delay was due to a bank-side technical issue. I have screenshots of this conversation.

I waited patiently for 4 days and repeatedly contacted their support, but received only generic responses. Then, the withdrawal was automatically cancelled, and suddenly I was told that I needed to complete KYC before withdrawing.

I complied and submitted all requested documents through both their app and email. However, my KYC has now been pending for 4 days, with no clear response or timeline from support.

My current balance is INR 920,000, which I have been trying to withdraw for more than 8 days. I have also found numerous similar complaints online regarding Rajabets delaying withdrawals by introducing KYC requirements after players win.

I am attaching screenshots of the support conversations, cancelled withdrawal, KYC submission, and current balance.

AskGamblers, could you please help escalate this with Rajabets and get my KYC completed and funds released? I am not placing any further bets until this issue is resolved.

Amount currently blocked: INR 920,000

Username: sim26 (#1099629)

Thank you

Rejected

₹920,000

Unreasonable KYC verification Delay and Withdrawal Hold

Dear AskGamblers Team & Rajabets Management,

I am submitting this complaint regarding an unreasonable delay in my KYC verification and the withholding of my funds by Rajabets.

* Username: Romanromeo
* Account ID: #984608
* Withheld Balance: ₹2,19,000
* KYC Submission Date: 11/09/2026 (13+ Days Pending)

I submitted my original, authentic identity documents over 13 days ago. However, my verification status is stuck on "Waiting". Whenever I contact Live Support, I only receive repetitive, automated messages asking me to "wait patiently" as the risk department is reviewing it in a queue.

Furthermore, I have sent over 10+ emails to [email protected] in the past 8 days, but I have not received a single response. Rajabets claims to reply to every email, yet they completely ignore my queries while intentionally delaying my KYC to hold my withdrawal.

I have played strictly according to their Terms and Conditions, maintained only a single account, and provided valid government documents. Why is a platform like Rajabets withholding user funds under the guise of verification?

I am attaching my account screenshots as evidence. I request AskGamblers to kindly intervene and help me resolve this issue so I can withdraw my balance of ₹2,19,000.

Resolved

₹219,000

Has Not Processed My Permanent Self Exclusion Request

I am raising this complaint because Rajabets has not processed my request for permanent self-exclusion despite multiple formal requests sent to their support team.

On 20 September 2026, I contacted Rajabets and clearly requested the immediate and permanent self-exclusion of my account. I specifically requested that the account be permanently closed with no possibility of reactivation or bypass.

I followed up multiple times on 21 September 2026, again requesting permanent self-exclusion and confirmation that my account had been fully deactivated.

Rajabets eventually replied, but instead of processing my permanent self-exclusion request, they told me that my account would only be automatically terminated after 90 consecutive days without logging in. They also stated that logging in would reset the 90-day period.

This does not address my explicit request for immediate permanent self-exclusion.

Their own Self-Exclusion page states that users can request self-exclusion indefinitely, and that once processed, self-exclusion will lock the account and the action is permanent.

I am therefore asking AskGamblers to review this matter and assist me in obtaining confirmation that my account is permanently self-excluded/closed, rather than relying on a 90-day inactivity termination.

I have attached screenshots showing:

* My original permanent self-exclusion request
* My subsequent follow-ups
* Rajabets’ response regarding the 90-day inactivity closure
* Rajabets’ own self-exclusion instructions.

Resolved

KYC Verification Pending for More Than 2 Months and Withdrawal Frozen

Dear AskGamblers Complaint Team,

I am writing to request your urgent intervention regarding my Rajabets account.

Rajabets Account Username: < email removed >

My KYC verification has been pending for more than two months. Around two months ago, Rajabets requested verification documents, and I submitted all the required details and documents on the same day.

Despite fully cooperating with the verification process, my KYC has still not been completed, and my withdrawal remains frozen. I am unable to access or withdraw my funds.

I have also sent multiple follow-up emails to Rajabets, but I am not receiving any proper response or meaningful update regarding the status of my verification.

I kindly request AskGamblers to intervene and help me obtain:

A clear explanation from Rajabets regarding the reason for the prolonged KYC delay.
Confirmation of whether any additional documents or information are actually required from me.
Immediate completion of my KYC verification.
Release of my legitimate funds and processing of my pending withdrawal.

I have already waited for more than two months and have made several attempts to contact Rajabets directly without receiving an adequate response. Therefore, I am requesting AskGamblers to please escalate this matter and assist me in getting a proper resolution.

I can provide copies of my submitted documents, withdrawal details, and previous correspondence with Rajabets if required.

Thank you for your assistance. I sincerely hope you can help resolve this matter as soon as possible.

Kind regards,

< full name removed >

Rajabets Username: < email removed >

36h left

₹40,001

KYC verification delayed for months

Dear AskGamblers Team

My ID and selfie verification were already approved by Rajabets. They then requested additional documents, including utility bills and a bank statement showing my deposit.

I submitted all genuine documents, but they have been stuck on "Waiting" status for several months. Whenever I reach out via live chat or email, I receive the exact same automated reply that "KYC is under review."

They are deliberately delaying my verification to avoid processing withdrawals. All proofs are attached. Please intervene to get my KYC approved.

Account Details:

< sent to the casino >

Rejected