Complaint #78 Rajabets Casino

Kyc verification delay in Rajabets casino

By Ramu123

2 years ago

It's been 17 days since I submitted needed documents however Rajabets.com has not verified my account. The status still shows as waiting. Rajabets Live chat support team their answer is there is no concrete timeline for verification ?????. I have only one account with Rajabets and I have used only one bank account for all my transactions till now.

Hello Askgamblers,

My last withdrawal got cancelled and kyc verification was asked me. I immediately on 19.07.2024 submitted required documents. Now from the status is still waiting. Customer support has same reply "your documents in queue". I have 17 days kyc verification issued but status still waiting.

Amount held with casino is Rs. 964055 INR

Also I have single account with Rajabets and use my own single accounts for deposit and withdrawal.

Disputed Casino Rajabets Casino

Reason Verification issues

Amount ₹964055

Discussion

AskGamblers

• Support Team

2 years ago

Dear @Ramu123,

Following a careful review and consideration of your case, the AskGamblers Complaint Team reached the conclusion that, unfortunately, your complaint is not compliant with the AGCCS Guidelines, section Balance played off while waiting to be paid and, therefore, is being rejected. Please keep in mind that following all AGCCS Guidelines is mandatory.

Please keep in mind that while we can understand your frustration and disappointment of probably not being paid within the time frame specified by the operator, it is up to you to refrain from playing until the processing of your payment is finalized accordingly. Instead, you kept playing and lost your balance subsequently which means that unfortunately, you will also lose the validity of your claim against the operator which led to the rejection of the complaint.

And while we understand this might not be the outcome expected by the complainant, we would like to remind you that in case of disagreement with our decision further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Ramu123

2 years ago

Rajabets Casino is Froud,

My account has 964055 rupees since 20 day's so Rajabets not verify my account.

But today I'm lost my all money so they verify my account 🤬😭😭😭,

This rajabets casino is totally froud,

Give me some bonus or compensation,

Why you not verify my account Since 20 day's but my balance is lost so you verify my account 😭😭

Rajabets Casino

• Representative

2 years ago

Hello Dear Ahsan,

It appears that your documents are already processed and verified.

If you have any additional questions, do not hesitate to contact us back in LiveChat or via email at [email protected] and we will be glad to help you.

AskGamblers

• Support Team

2 years ago

Dear Rajabets Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Rajabets Casino Complaint Stats

Resolved 131 / 131

Avg. Amount $2,138

Avg. Complaint Duration 15 days

Avg. Response Time 3 days

Rajabets Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 106 out of 106 complaints in this category have been resolved.

This operator's average complaint duration is 15 days, while the average duration across all operators is 8 days.

Rajabets Casino Complaints

See all complaints for this casino

Verification is pending from last 5 days

Dear AskGamblers Complaint Team,

I am writing to request your urgent intervention regarding my Rajabets account.

Rajabets Account Username/mail id- < email removed >

User id #127162

My KYC verification has been pending for more than 5 days. Rajabets requested verification documents, and I submitted all the required details and documents on the same day.

Despite fully cooperating with the verification process, my KYC has still not been completed, and my withdrawal remains frozen. I am unable to access or withdraw my funds.

I have also sent multiple follow-up emails to Rajabets, but I am not receiving any proper response or meaningful update regarding the status of my verification.

I want to clearly state that I have not engaged in any fraudulent activity or intentionally violated any betting rules. I have provided the documents requested by Rajabets and have been waiting patiently for more than two months.

I find it unreasonable that my funds can remain inaccessible for such a long period while the operator continues to delay the verification without providing a clear explanation or resolution timeline.

I kindly request AskGamblers to intervene and help me obtain:

A clear explanation from Rajabets regarding the reason for the prolonged KYC delay.

Confirmation of whether any additional documents or information are actually required from me.

Immediate completion of my KYC verification.

Release of my legitimate funds and processing of my pending withdrawal.

I won approx 30 lacs because of the verification I can't able to withdrawal so I forcefully play I don't have other option and I lost 29 lacs, I have in my account now 1 lac approx. So I have fear if I will play I loose all and they have this strategy to delay the verification and customer loose all money. So I want you to please help me complete the verification so that I can withdraw my funds festival is near; I need my money.

I can provide copies of my submitted documents, withdrawal details, and previous correspondence with Rajabets if required.

Thank you for your assistance. I sincerely hope you can help resolve this matter as soon as possible.

Kind regards,

< full name removed >

Rajabets User id #127162

Resolved

₹100,000

Deposit Not Credited to My Casino Account Despite Providing Bank Statement and Screenshot

Dear AskGamblers Complaints Team,

I am filing this complaint against Rajabets Casino because my deposit has not been credited to my casino account, even though the payment was made successfully from my bank account.

I have already provided my bank statement and payment screenshot as proof of the transaction. However, the casino continues to request video proof, even after I have submitted these documents.

I am willing to cooperate with a reasonable verification process, but I am concerned about providing a video containing sensitive personal or banking information due to privacy and security concerns.

I request AskGamblers to investigate this matter and ask Rajabets Casino to verify the transaction using the bank statement, payment screenshot, and transaction reference number already provided.

Please help me get my deposit credited to my casino account or have the amount refunded to my original payment method.

I can provide any additional reasonable supporting documents required for verification.

Thank you for your assistance.

49h left

₹5,000

Withdrawal on hold and account verification pending

Hello Ask gamblers team,

I have been facing withdrawal issues on Rajabets for the last 8 days. I signed up with Rajabets on 25/09/2026, made 4 successful deposits, and completed 2 successful withdrawals on 26/09 and 27/09 without being asked for any KYC.

On 28/09, I requested another withdrawal of INR 100,000 (their maximum withdrawal limit). When the withdrawal was delayed, their support explicitly told me that it had been processed and debited from their end and that the delay was due to a bank-side technical issue. I have screenshots of this conversation.

I waited patiently for 4 days and repeatedly contacted their support, but received only generic responses. Then, the withdrawal was automatically cancelled, and suddenly I was told that I needed to complete KYC before withdrawing.

I complied and submitted all requested documents through both their app and email. However, my KYC has now been pending for 4 days, with no clear response or timeline from support.

My current balance is INR 920,000, which I have been trying to withdraw for more than 8 days. I have also found numerous similar complaints online regarding Rajabets delaying withdrawals by introducing KYC requirements after players win.

I am attaching screenshots of the support conversations, cancelled withdrawal, KYC submission, and current balance.

AskGamblers, could you please help escalate this with Rajabets and get my KYC completed and funds released? I am not placing any further bets until this issue is resolved.

Amount currently blocked: INR 920,000

Username: sim26 (#1099629)

Thank you

Rejected

₹920,000

Unreasonable KYC verification Delay and Withdrawal Hold

Dear AskGamblers Team & Rajabets Management,

I am submitting this complaint regarding an unreasonable delay in my KYC verification and the withholding of my funds by Rajabets.

* Username: Romanromeo
* Account ID: #984608
* Withheld Balance: ₹2,19,000
* KYC Submission Date: 11/09/2026 (13+ Days Pending)

I submitted my original, authentic identity documents over 13 days ago. However, my verification status is stuck on "Waiting". Whenever I contact Live Support, I only receive repetitive, automated messages asking me to "wait patiently" as the risk department is reviewing it in a queue.

Furthermore, I have sent over 10+ emails to [email protected] in the past 8 days, but I have not received a single response. Rajabets claims to reply to every email, yet they completely ignore my queries while intentionally delaying my KYC to hold my withdrawal.

I have played strictly according to their Terms and Conditions, maintained only a single account, and provided valid government documents. Why is a platform like Rajabets withholding user funds under the guise of verification?

I am attaching my account screenshots as evidence. I request AskGamblers to kindly intervene and help me resolve this issue so I can withdraw my balance of ₹2,19,000.

Resolved

₹219,000

Has Not Processed My Permanent Self Exclusion Request

I am raising this complaint because Rajabets has not processed my request for permanent self-exclusion despite multiple formal requests sent to their support team.

On 20 September 2026, I contacted Rajabets and clearly requested the immediate and permanent self-exclusion of my account. I specifically requested that the account be permanently closed with no possibility of reactivation or bypass.

I followed up multiple times on 21 September 2026, again requesting permanent self-exclusion and confirmation that my account had been fully deactivated.

Rajabets eventually replied, but instead of processing my permanent self-exclusion request, they told me that my account would only be automatically terminated after 90 consecutive days without logging in. They also stated that logging in would reset the 90-day period.

This does not address my explicit request for immediate permanent self-exclusion.

Their own Self-Exclusion page states that users can request self-exclusion indefinitely, and that once processed, self-exclusion will lock the account and the action is permanent.

I am therefore asking AskGamblers to review this matter and assist me in obtaining confirmation that my account is permanently self-excluded/closed, rather than relying on a 90-day inactivity termination.

I have attached screenshots showing:

* My original permanent self-exclusion request
* My subsequent follow-ups
* Rajabets’ response regarding the 90-day inactivity closure
* Rajabets’ own self-exclusion instructions.

Resolved

KYC Verification Pending for More Than 2 Months and Withdrawal Frozen

Dear AskGamblers Complaint Team,

I am writing to request your urgent intervention regarding my Rajabets account.

Rajabets Account Username: < email removed >

My KYC verification has been pending for more than two months. Around two months ago, Rajabets requested verification documents, and I submitted all the required details and documents on the same day.

Despite fully cooperating with the verification process, my KYC has still not been completed, and my withdrawal remains frozen. I am unable to access or withdraw my funds.

I have also sent multiple follow-up emails to Rajabets, but I am not receiving any proper response or meaningful update regarding the status of my verification.

I kindly request AskGamblers to intervene and help me obtain:

A clear explanation from Rajabets regarding the reason for the prolonged KYC delay.
Confirmation of whether any additional documents or information are actually required from me.
Immediate completion of my KYC verification.
Release of my legitimate funds and processing of my pending withdrawal.

I have already waited for more than two months and have made several attempts to contact Rajabets directly without receiving an adequate response. Therefore, I am requesting AskGamblers to please escalate this matter and assist me in getting a proper resolution.

I can provide copies of my submitted documents, withdrawal details, and previous correspondence with Rajabets if required.

Thank you for your assistance. I sincerely hope you can help resolve this matter as soon as possible.

Kind regards,

< full name removed >

Rajabets Username: < email removed >

47h left

₹40,001

KYC verification delayed for months

Dear AskGamblers Team

My ID and selfie verification were already approved by Rajabets. They then requested additional documents, including utility bills and a bank statement showing my deposit.

I submitted all genuine documents, but they have been stuck on "Waiting" status for several months. Whenever I reach out via live chat or email, I receive the exact same automated reply that "KYC is under review."

They are deliberately delaying my verification to avoid processing withdrawals. All proofs are attached. Please intervene to get my KYC approved.

Account Details:

< sent to the casino >

Rejected

Verification pending from 10 days

My account verification has been pending for 10 days. I have already submitted the required documents, but my verification is still pending. I contacted live support several times and also sent emails, but I have not received a proper response. Please help me get an update from Rajabets and resolve my verification issue. I can provide screenshots and proof of my communication with Rajabets.

Resolved

₹5,001

Verification is pending 5 months

My verification is in waiting status from 5 months. First two times they rejected my documents for bank statement, but this time, I uploaded all required documents with bank statement also. Yet it's waiting from 2 months and support gives only single reply wait plz. There are no any concrete time limit, really unbelievable. It's total fake casino.

Please help me. I have 18500 in my gaming account, but no any satisfied response from support by live chat, and I sent many mails but no response.

Resolved

Account Verification KYC Delayed

Hello AskGamblers Team,

I am raising this complaint against Rajabets Casino regarding an unreasonable delay in my KYC verification process. My Rajabets User ID: jyot978013I have submitted all the required, valid identification documents for my account verification. However, my KYC has been kept in "Pending" status for a prolonged period, which is restricting my account access and potential withdrawals.

When I contacted Rajabets customer support to check the status, they gave me extremely unprofessional replies, stating that they do not have any fixed timeline for finishing the KYC process ("Hamara koi fixed time nahi hai"). This is highly unfair, as keeping a user's verification on hold indefinitely without giving a definitive timeframe is unacceptable. I have provided clear documents, and there is no valid reason for this delay.

I kindly request the AskGamblers team to intervene and help me get my KYC verified by Rajabets at the earliest. I am also attaching the relevant screenshots of my pending verification status and my conversation with their support team.

Thank you.

Resolved

₹2,000