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Is taking too long for verification and hence withdrawals delayed


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By Dijoy
2 years ago
Message on forum
Its been 5 days since i have submitted needed documents however Rajabets.com is not verifying my account.
The status still shows as 'waiting' since day 1. I checked with Live chat support team few times and their answer is ' there is no concrete timeline' for verification (??). I am a first time player. I only have 1 account with Rajabets and have used single bank account for all my transactions till now.
Not sure why Rajabets.com is harrasing their players like this.

Amount held in account 182800
Disputed Casino Rajabets Casino
Amount ₹182800

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

Dear @Dijoy,

We would also like to use the occasion and remind you to contact our team and request the reopening of a complaint in case something goes wrong with your outstanding payment/s.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
Dear Askgamblers Team,
My verification is completed on the Rajabets portal. I received a call from them as well assuring me that the withdrawals will be enabled immediately after closing the complaint and hence kindly resolve the complaint. Incase the withdrawals are still disabled or blocked the case may have to be reopened.
Thanking everyone involved in the process.
User name
Hello Dear Aadesh,

It is reported that your documents are being checked for verification as you were informed.

Best regards,
Team Rajabets
User name loyalty-level-2
Dear Rajabets Team,

This is the same reply you are giving as on 30th April.
We started the verification process last month. Its been over 15 days and still you have not completed my verification. The additional aforementioned documents ( which you describing as recently provided) were also been uploaded for your review on 27th April.
Its such a bitter and discouraging experience for us as a player that we feel Rajabets Casino is intentionally delaying the verification and holding the winnings of such a small amount.

Dear Askgamblers team,
Please note that the Rajabets casino has not yet taken my bank statement up for processing yet as they claimed in their reply as the status of processing as of now is showing still the same
' waiting' since 27th April. Attaching Screenshots as the proof for your reference.
Also to be noted that Casino is filing the same reply as they did before. This way casino is delaying the verification and subsequently holding the amount .

Rajabets Casino Complaint Stats

Resolved 114 / 114
Avg. Amount $2,000
Avg. Complaint Duration 14 days
Avg. Response Time 3 days

Rajabets Casino Complaints

See all complaints for this casino
Verification not completed and withdrawal request rejected

Dear Rajabets (User ID: < sent to the casino >, Account ID: < sent to the casino >).

I am writing this to express my extreme frustration regarding the rejection of my withdrawal requests (₹50,000 and ₹15,000).

I registered on Rajabets because of its high ratings on Google, but this experience is turning out to be like dealing with an unreliable local bookie.

I have already submitted all my documents to your official email ID , but there has been no response .

Here is the complete summary of my case and documents already submitted:

Nature of Winnings: My total balance is ₹1,09,301.50. I want to state clearly that I won this amount purely through Cricket Multibets in the Sportsbook.

I have NOT played any casino games and I have NOT used any bonuses. This is my hard-earned cash money. Current Location: I am currently working in Qatar. I have been completely transparent about my residency from the start. Documents Already Emailed:

I have already provided the following to your official support channel: Indian Identity: Aadhaar Card (Front & Back) and PAN Card.Work & Residency Proof: My Qatar ID and my Indian Passport (sent to verify my current location in Qatar).Mandatory Selfie: A clear photo of me holding my Original ID Card along with a white paper where "RAJABETS" and the Current Date are clearly handwritten. Transaction Evidence: Screenshots of all my Deposits and my Winning Cricket Bet Slips.Despite me providing every single proof required for a professional KYC process, my withdrawals were rejected.

This is highly unprofessional. I am attaching EVERYTHING again to this email (Aadhaar, PAN, Qatar ID, Passport, Date-verified Selfie, and Bet Slips). I demand that you verify my account immediately and process my pending withdrawals without any further excuses. If Rajabets is truly a top-rated platform, prove it by resolving this now.

User ID: < sent to the casino >

Status solved Resolved