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Intentionally Delaying my Verification and withdrawal of 21 Lacs INR


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By mech86
1 year ago

Hi

My username on rajabets is < username removed >

I have been trying to get my account verified on rajabets.com now for last 8 days. I uploaded all my documents on 16 July 2024. I have a winnings of 21 Lacs in my account which I want to withdraw but seems like these guys are deliberately delaying my verification so I can not withdraw my winnings. I deposited 45000 Cash Balance and didn't use any bonus money at all. Every day I contact them and ask about why it's taking so long for them to verify my account, they keep saying there is no concrete time for verification. I strongly feel they are intentionally doing this.

I have made a video recording of my rajabets account which shows the main balance in my account, the cash balance deposited and pending document verification with dates mentioned. Here is the link:

https:­//w­ww.l­oo­m.c­om/­sha­re/­788­606­da3­9f4­49c­385­7cd­90b­99a­0e3­4b?­sid­=fe­78b­006­-14­d4-­471­8-b­367­-cd­079­1518c3c


I have also attached 3 screenshots confirming:

1. My chat with rajabets agent repeatedly said there is no concrete timeframe for verification at rajabets

2. My username and main balance on rajabets website.

3. Status of uploaded documents showing as "Waiting". you can check the date I uploaded the documents.


I request you to please contact them and sort this out for me so that I can withdraw my winnings without any further delay.

Regards

Disputed Casino Rajabets Casino
Amount ₹2106291.55

Discussion

User name

Dear @mech86,

Following a careful review and consideration of your case, the AskGamblers Complaint Team reached the conclusion that, unfortunately, your complaint is not compliant with the AGCCS Guidelines, section Balance played off while waiting to be paid and, therefore, is being rejected. Please keep in mind that following all AGCCS Guidelines is mandatory.

Please keep in mind that while we can understand your frustration and disappointment of probably not being paid within the time frame specified by the operator, it is up to you to refrain from playing until the processing of your payment is finalized accordingly. Instead, you kept playing and lost your balance subsequently which means that unfortunately, you will also lose the validity of your claim against the operator which led to the rejection of the complaint.

And while we understand this might not be the outcome expected by the complainant, we would like to remind you that in case of disagreement with our decision further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Please keep in mind that using offensive language or any other form of activity which could be classified as verbal aggression is considered a severe violation of the AGCCS Terms and Guidelines. Based on all the stated above our team reached to the decision to implement a permanent ban on using any of the services offered by AskGamblers from now on.


User name

AskGambers and Rajabets

To hell with you guys. SHAME ON YOU

Askgamblers You are equally involved in this supporting fraud casinos like rajabets. I chose rajabets after checking the rating of this scam website as good on your website. Clearly it was deceptive and i fell in trap and made my account on rajabets and made few deposits as well.

I was once had 50 Lacs winnings in my account. I kept requesting from last 41 days to get my account verified so i can withdraw. Been requesting to you and rajabets to get my withdrawal processed but seems like you guys are just waste of time. you absolutely did nothing to resolve this.

Today i have no winning money left at all in my account. I kept playing and eventually lost it. But remember, i had 50 lacs and i kept begging you useless people to sort this out for me so i could withdraw my winnings. 40 Days. What a shame.

GET LOST ASKGAMBLERS AND RAJABETS.

Guys stay away from this < foul language removed > fraud website.

Moreover, DONT TRUST ASKGAMBLERS WEBSITE FOR CHOOSING AN ONLINE CASINO.


< foul language removed > EVERYONE INVOLVED INCLUDING ASKGAMBERS AND RAJABETS BOTH.

User name
Dear AskGamblers Team

Just to update, They verified my account on 21 August 2024. Then I made a withdrawal request of 1 lac and it took them 3 days to approve the withdrawal.

Furthermore, I made another withdrawal request of 1 lac on 25 August 2024 and it's still pending to be processed as of now.

So on average even if they take 4 days to process one withdrawal request (of 1 lac each as maximum withdrawal amount set by them per day), it will take them 80 days to process my total withdrawal of 20 lacs.

Now please consider this and tell me if you still think this is fair and justifiable.

80 days seriously? And it's all facts I'm telling you based on my real experience with them.

Therefore, I request you to kindly mention all these things on your page about rajabets so that people become aware of this and no one feels this terrible experience ever again choosing them for play and deposit.

Honestly, you need to update your review page about rajabets and mention all these negative points about them.

Otherwise, people like me, who choose an online casino based on askgambler review website will keep falling in this trap.

I shall be waiting for your reply.

Regards
User name

Dear Rajabets Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Rajabets Casino Complaint Stats

Resolved 120 / 120
Avg. Amount $2,227
Avg. Complaint Duration 15 days
Avg. Response Time 3 days

Rajabets Casino Complaints

See all complaints for this casino
Unreasonable delay in the account verification process

Hi AskGamblers Team,

I am submitting this complaint regarding the unreasonable delay in the account verification process on my Rajabets account.

My Rajabets account currently has an available balance of approximately ₹7,27,000. To access my funds, I was instructed to complete the account verification process before withdrawals could be processed.

I promptly submitted all the requested verification documents. However, it has now been six days, and my verification status is still showing "Waiting." Despite contacting the live support team multiple times, I have not received any meaningful assistance. I have only been advised to wait.

I have fully complied with all verification requirements and have provided every document requested by Rajabets. The continued delay is preventing me from accessing my own funds and has caused significant inconvenience.

I have attached all the relevant supporting documents and evidence, including the requested verification documents, screenshots, and other proofs related to my account and verification process. I kindly request that these be reviewed while investigating my complaint.

I respectfully request that AskGamblers assist in resolving this matter by contacting Rajabets and encouraging them to:

Complete my account verification without any further unnecessary delay.

Enable withdrawals from my account immediately after verification is completed.

I appreciate AskGamblers' assistance in helping to resolve this matter fairly and promptly.

Chart Pointer
93h left
₹727,000
Urgent complaint regarding delayed payout and prolonged verification process

Dear Sir/Madam,


I would like to formally raise a complaint regarding a payout that has been delayed for more than six months on my Rajabets account.


Account Details:


* Username:< sent to the casino >

* User ID: < sent to the casino >


After winning an amount exceeding one million, my withdrawal was placed on hold and I was informed that additional verification was required before the payout could be processed. While I fully understand and respect the need for verification procedures, I am concerned about the timing and duration of this process.


Prior to this significant win, I had deposited funds, played regularly, and successfully received several withdrawals from my account without being asked to complete any additional verification. It was only after winning this substantial amount that my payout was suspended and subjected to an extended verification review.


Over the past six months, I have submitted the requested documents and have repeatedly followed up through email and customer support channels. Unfortunately, each inquiry has resulted in the same generic response advising me to wait, without any clear explanation, timeline, or update regarding the status of my payout.


I believe that a six-month delay is unreasonable, particularly given that I have cooperated fully with all verification requests. The continued withholding of my winnings without a clear resolution has caused significant frustration and concern.


I respectfully request your assistance in reviewing this matter and ensuring that my verification process is completed promptly so that my outstanding payout can be released without any further delay.


I would greatly appreciate a detailed update on the status of my account review, the reason for the prolonged delay, and a clear timeframe for resolution.


Thank you for your attention to this matter. I look forward to your prompt response and a fair resolution.


Yours faithfully,


lkgounder

< id sent to the casino >

Status rejected Rejected
₹1,352,000,000