Complaint #359
Rajabets Casino
Has Not Processed My Permanent Self Exclusion Request
3 weeks ago
I am raising this complaint because Rajabets has not processed my request for permanent self-exclusion despite multiple formal requests sent to their support team.
On 20 September 2026, I contacted Rajabets and clearly requested the immediate and permanent self-exclusion of my account. I specifically requested that the account be permanently closed with no possibility of reactivation or bypass.
I followed up multiple times on 21 September 2026, again requesting permanent self-exclusion and confirmation that my account had been fully deactivated.
Rajabets eventually replied, but instead of processing my permanent self-exclusion request, they told me that my account would only be automatically terminated after 90 consecutive days without logging in. They also stated that logging in would reset the 90-day period.
This does not address my explicit request for immediate permanent self-exclusion.
Their own Self-Exclusion page states that users can request self-exclusion indefinitely, and that once processed, self-exclusion will lock the account and the action is permanent.
I am therefore asking AskGamblers to review this matter and assist me in obtaining confirmation that my account is permanently self-excluded/closed, rather than relying on a 90-day inactivity termination.
I have attached screenshots showing:
* My original permanent self-exclusion request
* My subsequent follow-ups
* Rajabets’ response regarding the 90-day inactivity closure
* Rajabets’ own self-exclusion instructions.
On 20 September 2026, I contacted Rajabets and clearly requested the immediate and permanent self-exclusion of my account. I specifically requested that the account be permanently closed with no possibility of reactivation or bypass.
I followed up multiple times on 21 September 2026, again requesting permanent self-exclusion and confirmation that my account had been fully deactivated.
Rajabets eventually replied, but instead of processing my permanent self-exclusion request, they told me that my account would only be automatically terminated after 90 consecutive days without logging in. They also stated that logging in would reset the 90-day period.
This does not address my explicit request for immediate permanent self-exclusion.
Their own Self-Exclusion page states that users can request self-exclusion indefinitely, and that once processed, self-exclusion will lock the account and the action is permanent.
I am therefore asking AskGamblers to review this matter and assist me in obtaining confirmation that my account is permanently self-excluded/closed, rather than relying on a 90-day inactivity termination.
I have attached screenshots showing:
* My original permanent self-exclusion request
* My subsequent follow-ups
* Rajabets’ response regarding the 90-day inactivity closure
* Rajabets’ own self-exclusion instructions.
Rajabets Casino Complaint Stats
Resolved
129 / 129
Avg. Amount
$2,145
Avg. Complaint Duration
15 days
Avg. Response Time
3 days
Rajabets Casino Complaint Summary
Most user complaints about this operator fall under the Payment category.
So far, 104 out of 104 complaints in this category have been resolved.
This operator's average complaint duration is 15 days, while the average duration across all operators is 8 days.
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