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Documents verification is not done for 22 days


1 year ago

My username is < username removed >. I deposited 90k inr on 11th March and won 106000 inr. I tried withdrawal, they have been asking me for document verification since then. I uploaded documents, sometimes it was approved then sometimes they were asking me to re-upload and rejecting the same. Most frustrating part is the support on chat, they just copy paste the same answer and don't help customer. I feel like that I will never even get my deposit back.

My documents are still in waiting status, it's been 22 days now for just documents verification, meanwhile I am unable to access any games and withdraw money.

I request here to resolve the matter at the earliest.

Update: username < username removed >

Disputed Casino Rajabets Casino
Amount ₹206720

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
Thanks @askgambler team ,
Finally after the 42 days continuously stressful follow up, with your efforts. My verification is completed and I was able to withdraw my amount. But I will never going to deposit and play again on rajabets as they lost my trust.
Pls close the complaint
User name
Dear All,

The users verification process was resulted and the funds were withdrawn by the user. We request this case to be closed.

Regards,
Team Rajabets
User name loyalty-level-2
Dear @RajabetsTeam and @Askgambler Team,
I have already reverted 4 days back that , i re-uploded the bank statements . i am expecting a revert from you about documents verification . Also my contact details are correct . i am attaching screenshot of documents upload timeline and my account details. this is very frustating that after 3 days Rajabets team are responding about user revert instead of going in their own system and verify the process.
its been more than 40 days now that my bank statement are still not verified . please find attached screenshot and request you to respond promptly.

Rajabets Casino Complaint Stats

Resolved 116 / 116
Avg. Amount $2,200
Avg. Complaint Duration 14 days
Avg. Response Time 3 days

Rajabets Casino Complaints

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Verification not completed and withdrawal request rejected

Dear Rajabets (User ID: < sent to the casino >, Account ID: < sent to the casino >).

I am writing this to express my extreme frustration regarding the rejection of my withdrawal requests (₹50,000 and ₹15,000).

I registered on Rajabets because of its high ratings on Google, but this experience is turning out to be like dealing with an unreliable local bookie.

I have already submitted all my documents to your official email ID , but there has been no response .

Here is the complete summary of my case and documents already submitted:

Nature of Winnings: My total balance is ₹1,09,301.50. I want to state clearly that I won this amount purely through Cricket Multibets in the Sportsbook.

I have NOT played any casino games and I have NOT used any bonuses. This is my hard-earned cash money. Current Location: I am currently working in Qatar. I have been completely transparent about my residency from the start. Documents Already Emailed:

I have already provided the following to your official support channel: Indian Identity: Aadhaar Card (Front & Back) and PAN Card.Work & Residency Proof: My Qatar ID and my Indian Passport (sent to verify my current location in Qatar).Mandatory Selfie: A clear photo of me holding my Original ID Card along with a white paper where "RAJABETS" and the Current Date are clearly handwritten. Transaction Evidence: Screenshots of all my Deposits and my Winning Cricket Bet Slips.Despite me providing every single proof required for a professional KYC process, my withdrawals were rejected.

This is highly unprofessional. I am attaching EVERYTHING again to this email (Aadhaar, PAN, Qatar ID, Passport, Date-verified Selfie, and Bet Slips). I demand that you verify my account immediately and process my pending withdrawals without any further excuses. If Rajabets is truly a top-rated platform, prove it by resolving this now.

User ID: < sent to the casino >

Status solved Resolved