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Delayed verification process for over 10 days


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By Ab99
2 years ago

I uploaded my documents for verification 1 month ago. After about 20 days they approved the verification of 1 document and 1 selfie but rejected another kyc document. They further asked me to upload the bank statement which I did about 10 days ago but it's still under waiting and I'm unable to withdraw the winnings.. It's agonizing when the customer support just replies to you with automated responses and it's become very hopeless. Kindly help me in completing the verification process and withdrawal of the winnings. It would really be great and would motivate me to write about your website all around social media. I've learnt that you are very successful on resolving such issues and believe that you can help me with this issue.

My username is Ab99. Hoping for a solution quickly.

Disputed Casino Rajabets Casino

Discussion

User name

Dear all,

Following a careful review of valid information and proof presented by Rajabets Casino management, the AskGamblers Complaint Team has reasonable grounds to suspect that the player might have been involved in committing potential fraudulent activities.

The AskGamblers Complaint Team maintains zero tolerance towards players trying to abuse our complaint service and not using it in a good faith. Therefore, we made the decision to reject this complaint and to impose a permanent ban on the player to use our services from now on.

User name
Dear Askgamblers kindly help now my account has been inactivated
User name
Dear Askgamblers, I would request you to please intervene and help in resolving this issue as Rs.3,16,639 is a huge amount and I would apologize and make sure that i would not violate any terms further and would also write positive reviews all over social media about rajabets.com and askgamblers as well. Please do help out
User name
I have not violated any terms and fully complied with all the necessary rules, this is totally unfair and fraudulent if you do not allow me to withdraw the winnings.
Dear Askgamblers, kindly help me in resolving this issue at the earliest

Rajabets Casino Complaint Stats

Resolved 116 / 116
Avg. Amount $2,200
Avg. Complaint Duration 14 days
Avg. Response Time 3 days

Rajabets Casino Complaints

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Verification not completed and withdrawal request rejected

Dear Rajabets (User ID: < sent to the casino >, Account ID: < sent to the casino >).

I am writing this to express my extreme frustration regarding the rejection of my withdrawal requests (₹50,000 and ₹15,000).

I registered on Rajabets because of its high ratings on Google, but this experience is turning out to be like dealing with an unreliable local bookie.

I have already submitted all my documents to your official email ID , but there has been no response .

Here is the complete summary of my case and documents already submitted:

Nature of Winnings: My total balance is ₹1,09,301.50. I want to state clearly that I won this amount purely through Cricket Multibets in the Sportsbook.

I have NOT played any casino games and I have NOT used any bonuses. This is my hard-earned cash money. Current Location: I am currently working in Qatar. I have been completely transparent about my residency from the start. Documents Already Emailed:

I have already provided the following to your official support channel: Indian Identity: Aadhaar Card (Front & Back) and PAN Card.Work & Residency Proof: My Qatar ID and my Indian Passport (sent to verify my current location in Qatar).Mandatory Selfie: A clear photo of me holding my Original ID Card along with a white paper where "RAJABETS" and the Current Date are clearly handwritten. Transaction Evidence: Screenshots of all my Deposits and my Winning Cricket Bet Slips.Despite me providing every single proof required for a professional KYC process, my withdrawals were rejected.

This is highly unprofessional. I am attaching EVERYTHING again to this email (Aadhaar, PAN, Qatar ID, Passport, Date-verified Selfie, and Bet Slips). I demand that you verify my account immediately and process my pending withdrawals without any further excuses. If Rajabets is truly a top-rated platform, prove it by resolving this now.

User ID: < sent to the casino >

Status solved Resolved